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Service Manager Jobs in Waterloo, ON (NOW HIRING)

REIC

Service Manager

Brantford, ON · On-site

$34 - $45/hr

Apply today to join the REIC Rentals team as a Service Manager at our Brandtford Canada location! About Us REIC Rentals is a trusted full-line equipment partner serving projects across North America.

REIC

Service Manager

Brantford, ON

Apply today to join the REIC Rentals team as a Service Manager at our Brandtford Canada location! About Us REIC Rentals is a trusted full-line equipment partner serving projects across North America.

Brandt

Service Manager - Peterbilt

Ayr, ON

The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This ...

Canadian Solar

Regional Service Manager

Kitchener, ON

CA$150K - CA$180K/yr

Regional Service Manager Department: Service Compensation: $150,000 - $180,000 + annual bonus Reports To: Director of Service Location: Ontario, Canada About the Role: The Regional Service Manager ...

eStorage

Regional Service Manager

Kitchener, ON

CA$150K - CA$180K/yr

Regional Service Manager Department: Service Compensation: $150,000 - $180,000 + annual bonus Reports To: Director of Service Location: Ontario, Canada About the Role: The Regional Service Manager ...

Premier Equipment

Service Lead

Norwich, ON · On-site

You'll support the Service Manager in maximizing team productivity, managing budgets, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong organizational ...

Premier Equipment

Service Lead

Norwich, ON · On-site

CA$33 - CA$43/hr

You'll support the Service Manager in maximizing team productivity, managing budgets, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong organizational ...

Mattamy Homes

Assistant Warranty Manager

Milton, ON

CA$57K - CA$87K/yr

Warranty Service Manager When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great ...

Premier Equipment

Service Lead-Foreman

Ayr, ON · On-site

CA$32.83 - CA$42.81/hr

You'll support the Service Manager in maximizing team productivity, managing budgets, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong organizational ...

Premier Equipment

Service Lead-Foreman

Ayr, ON · On-site

You'll support the Service Manager in maximizing team productivity, managing budgets, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong organizational ...

Premier Equipment

Service Coordinator Turf

Norwich, ON · On-site

CA$48K - CA$60K/yr

Support the Service Manager with special events and projects as required. Qualifications * Basic understanding of accounting practices. * Proficient in Microsoft Office and standard internet ...

Td

District Manager, Agriculture Services

Listowel, ON

CA$109K - CA$155K/yr

Sets service and control standards aligned to overall business objectives and oversees/monitors ... Manages employees in compliance with all human resources policies, procedures, and guidelines of ...

Td

District Manager, Agriculture Services

Stratford, ON

CA$109K - CA$155K/yr

Sets service and control standards aligned to overall business objectives and oversees/monitors ... Manages employees in compliance with all human resources policies, procedures, and guidelines of ...

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All JobsService Manager JobsService Manager Jobs in Waterloo, ON

Service Manager information

See Waterloo, ON salary details

$23.3K

$56.1K

$90K

How much do service manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for service manager in Waterloo, ON is $56,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,956.00 and $67,130.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Waterloo, ON? The most popular types of Service jobs in Waterloo, ON are:
What job categories do people searching Service Manager jobs in Waterloo, ON look for? The top searched job categories for Service Manager jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Service Manager jobs? Cities near Waterloo, ON with the most Service Manager job openings:
Service Manager jobs near you

Service Manager

REIC

Brantford, ON • On-site

$34 - $45/hr

Full-time

Medical, PTO

Posted 17 days ago

Job description

Ready to Lead the Way?

If you're a natural leader who takes pride in delivering reliable service and inspiring your team to perform at their best, we'd love to hear from you. Apply today to join the REIC Rentals team as a Service Manager at our Brandtford Canada location!

About Us

REIC Rentals is a trusted full-line equipment partner serving projects across North America. With 55 locations, we serve Oil & Gas, Construction, Industrial, and Event sectors. Our focus: delivering high-performance equipment, expert support, and innovative, sustainable solutions that set new industry standards.

About the Role

REIC Rentals is hiring a motivated and experienced Service Manager in Brandtford to lead our field and shop service operations. Reporting to the General Manager, this position oversees technician assignments, shop readiness, equipment maintenance, and customer service excellence. The ideal candidate is a hands-on leader who thrives in a fast-paced, customer-focused environment and knows how to balance operational efficiency with team development and technical quality.

What You'll Do

  • Lead, schedule, and coordinate daily service technician assignments to ensure efficient and timely deployment.
  • Prepare and submit safety incident reports (including near-misses) within 24 hours and track corrective actions to closure.
  • Lead monthly safety meetings/toolbox talks with technicians, documenting attendance, topics, and follow-ups.
  • Serve as the first line of technical support for troubleshooting and equipment issues.
  • Maintain a safe, organized, and fully functional shop environment.
  • Ensure technicians are properly trained and follow all safety and quality procedures.
  • Oversee fleet maintenance, service documentation, and work order completion using company systems.
  • Manage work assignments to achieve operational goals, including on-time service and equipment readiness.
  • Collaborate with the Technical Services Director to identify and resolve field equipment issues.
  • Coach and mentor technicians to build technical skill, teamwork, and customer service excellence.
  • Review, approve, and close service orders and purchase requisitions within authority limits.
  • Promote adherence to company policies, cost controls, and performance metrics to support profitability.
  • Ensure all deployed equipment meets operational standards ("green tagged") and is ready for service.
  • Drive process improvement initiatives to enhance efficiency, safety, and service delivery.
  • Represent the company with professionalism and provide exceptional customer experiences.
  • Support cross-functional teams and travel as needed (domestic and international).

Who You Are

  • A hands-on leader who enjoys solving problems and supporting a high-performing service team.
  • Organized and proactive, with the ability to juggle multiple priorities in a fast-paced environment.
  • Detail-oriented but adaptable - able to balance quality, deadlines, and customer satisfaction.
  • Strong communicator with excellent interpersonal, written, and verbal skills.

Qualifications

  • Associate degree or technical certification preferred (or equivalent experience).
  • 5+ years of technical or field service experience related to heavy and/or HVAC equipment, including leadership or supervisory roles.
  • Strong mechanical aptitude and understanding of equipment maintenance and repair.
  • Proficient with Microsoft Office Suite and business systems (inventory, work order, or ERP tools).
  • Proven track record of coaching teams, driving results, and delivering excellent customer service.
  • Valid driver's license (passport required for international travel).
  • Ability to lift up to 35 lbs and work in shop/field environments as needed.
  • Veterans encouraged to apply!

Why Join Us

  • Comprehensive health and PTO, holiday benefits.
  • Company vehicle, mobile phone stipend and laptop.
  • Career growth opportunities within a fast-growing company.
  • Employee referral bonus program.
  • A culture that values safety, teamwork, and customer satisfaction.

**REIC Rentals is NOT open to 3rd party recruiter solicitation.


REIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.


Job Posted by ApplicantPro