Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full-time position at our Windsor location from Monday to Friday.
Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full-time position at our Windsor location from Monday to Friday.
Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full-time position at our Windsor location from Monday to Friday.
Quick apply
Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full-time position at our Windsor location from Monday to Friday.
The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This ...
The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This ...
CANDIDATE PROFILE The Manager of Customer Service provides operational leadership and management to the Customer Service department, ensuring consistent execution of customer service, billing and ...
CANDIDATE PROFILE The Manager of Customer Service provides operational leadership and management to the Customer Service department, ensuring consistent execution of customer service, billing and ...
Role Overview The Customer Service Supervisor plays a critical leadership role within the Contact ... Reporting to the Manager, Contact Centre, this role is central to a period of significant cultural ...
Role Overview The Customer Service Supervisor plays a critical leadership role within the Contact ... Reporting to the Manager, Contact Centre, this role is central to a period of significant cultural ...
Role Overview The Customer Service Supervisor plays a critical leadership role within the Contact ... Reporting to the Manager, Contact Centre, this role is central to a period of significant cultural ...
Role Overview The Customer Service Supervisor plays a critical leadership role within the Contact ... Reporting to the Manager, Contact Centre, this role is central to a period of significant cultural ...
Foreman
Oldcastle, ON · On-site
... the Service Manager regarding technician skills and training needs. Duties & Responsibilities * Responsible for the organization of the work performed and quality control * Supervise the work of ...
Foreman
Oldcastle, ON · On-site
... the Service Manager regarding technician skills and training needs. Duties & Responsibilities * Responsible for the organization of the work performed and quality control * Supervise the work of ...
Manager, Canadian Tax Services
Chatham, ON · Hybrid
CA$82K - CA$132K/yr
Each day, our professionals provide exceptional service, helping clients with advice and insight ... Your Opportunity We are looking for a Manager to join the Domestic Tax practice. This is an ...
Manager, Canadian Tax Services
Chatham, ON · Hybrid
CA$82K - CA$132K/yr
Each day, our professionals provide exceptional service, helping clients with advice and insight ... Your Opportunity We are looking for a Manager to join the Domestic Tax practice. This is an ...
Program & Support Services Manager
Kingsville, ON · On-site
CA$65K/yr
The Opportunity The Program Support Services Manager is responsible for the coordination and scheduling of programs that provide a variety of meaningful activities to meet the physical, psychological ...
Program & Support Services Manager
Kingsville, ON · On-site
CA$65K/yr
The Opportunity The Program Support Services Manager is responsible for the coordination and scheduling of programs that provide a variety of meaningful activities to meet the physical, psychological ...
Reporting to the National Director, Growth & Client Service, Central Region, the Account Manager, Team Lead will play a hybrid role that combines hands-on account management with team leadership.
Reporting to the National Director, Growth & Client Service, Central Region, the Account Manager, Team Lead will play a hybrid role that combines hands-on account management with team leadership.
With its North American headquarters located in Montreal, Quebec, service centers spanning from ... Key responsibilities Leadership, coaching & people management * Provide handson leadership ...
With its North American headquarters located in Montreal, Quebec, service centers spanning from ... Key responsibilities Leadership, coaching & people management * Provide handson leadership ...
(CAN) Consumables Associate
Windsor, ON · On-site
CA$17.75/hr
... services, locating merchandise and making purchase decisions. 3. Resolves customer issues and refers concerns to management where appropriate. 4. Maintains salesfloor presentation by stocking and ...
(CAN) Consumables Associate
Windsor, ON · On-site
CA$17.75/hr
... services, locating merchandise and making purchase decisions. 3. Resolves customer issues and refers concerns to management where appropriate. 4. Maintains salesfloor presentation by stocking and ...
(CAN) Consumables Associate
Windsor, ON · On-site
CA$17.75/hr
... services, locating merchandise and making purchase decisions. 3. Resolves customer issues and refers concerns to management where appropriate. 4. Maintains salesfloor presentation by stocking and ...
(CAN) Consumables Associate
Windsor, ON · On-site
CA$17.75/hr
... services, locating merchandise and making purchase decisions. 3. Resolves customer issues and refers concerns to management where appropriate. 4. Maintains salesfloor presentation by stocking and ...
(CAN) Consumables Associate
Windsor, ON · On-site
CA$17.75/hr
... services, locating merchandise and making purchase decisions. 3. Resolves customer issues and refers concerns to management where appropriate. 4. Maintains salesfloor presentation by stocking and ...
(CAN) Consumables Associate
Windsor, ON · On-site
CA$17.75/hr
... services, locating merchandise and making purchase decisions. 3. Resolves customer issues and refers concerns to management where appropriate. 4. Maintains salesfloor presentation by stocking and ...
Guest Services Supervisor
CA$26.58/hr
Time-management savvy and expert multitasker who thrives in the service industry. * Ability to manage issues and empower a team to excel. * Strategic thinker who has an eye for detail and a capacity ...
Guest Services Supervisor
CA$26.58/hr
Time-management savvy and expert multitasker who thrives in the service industry. * Ability to manage issues and empower a team to excel. * Strategic thinker who has an eye for detail and a capacity ...
Guest Services Supervisor
CA$26.58/hr
Time-management savvy and expert multitasker who thrives in the service industry. * Ability to manage issues and empower a team to excel. * Strategic thinker who has an eye for detail and a capacity ...
New
Guest Services Supervisor
CA$26.58/hr
Time-management savvy and expert multitasker who thrives in the service industry. * Ability to manage issues and empower a team to excel. * Strategic thinker who has an eye for detail and a capacity ...
New
General Manager
CA$90K - CA$118K/yr
As the General Manager you are responsible for the day-to-day operations of the community ensuring the provision of high quality care and service; management, supervision and clinical leadership ...
General Manager
CA$90K - CA$118K/yr
As the General Manager you are responsible for the day-to-day operations of the community ensuring the provision of high quality care and service; management, supervision and clinical leadership ...
Time-management savvy and expert multitasker who thrives in the service industry. * Ability to manage issues and empower a team to excel. * Strategic thinker who has an eye for detail and a capacity ...
New
Quick apply
Time-management savvy and expert multitasker who thrives in the service industry. * Ability to manage issues and empower a team to excel. * Strategic thinker who has an eye for detail and a capacity ...
New
Assistant General Manager
CA$60K - CA$71K/yr
About Us Our Story At Service Inspired Restaurants, we pride ourselves on a diverse portfolio and a ... About The Job As an Assistant General Manager at Scaddabush you will assist the GM in leading the ...
Assistant General Manager
CA$60K - CA$71K/yr
About Us Our Story At Service Inspired Restaurants, we pride ourselves on a diverse portfolio and a ... About The Job As an Assistant General Manager at Scaddabush you will assist the GM in leading the ...
Assistant General Manager
Windsor, ON · On-site
CA$60K - CA$71K/yr
Our Story At Service Inspired Restaurants, we pride ourselves on a diverse portfolio and a bold ... As an Assistant General Manager at Scaddabush you will assist the GM in leading the team to deliver ...
Assistant General Manager
Windsor, ON · On-site
CA$60K - CA$71K/yr
Our Story At Service Inspired Restaurants, we pride ourselves on a diverse portfolio and a bold ... As an Assistant General Manager at Scaddabush you will assist the GM in leading the team to deliver ...
Service Manager information
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Windsor, ON?
The most popular types of Service jobs in Windsor, ON are:
What job categories do people searching Service Manager jobs in Windsor, ON look for?
The top searched job categories for Service Manager jobs in Windsor, ON are:
What cities near Windsor, ON are hiring for Service Manager jobs?
Cities near Windsor, ON with the most Service Manager job openings:
Rush Enterprises rating
7.3
Based on 81 frontline employees who took The Breakroom Quiz
52nd of 155 rated car dealerships
Job description
Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing, we are looking for top talent to join our team.
Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full-time position at our Windsor location from Monday to Friday.
Responsibilities
- Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
- Provide overall leadership, motivation, development, and supervision for all service department employees at the location.
- Focus and achieve a high level of customer service at the location, leading to a high level of measured customer satisfaction.
- Participate in setting monthly and annual service volume forecasts for the location and lead the department with goal to consistently improve profitability.
- Schedule work hours to ensure efficient operation of the service department as per current operating hours.
- Manage and determine the training program for technicians and service advisors to ensure proper levels of proficiency are maintained.
- Establish and maintain good working relationships with vendors and suppliers.
- Ensure that all reporting employees adhere to company policies and procedures.
- Implement, execute, and monitor the Company’s policies, procedures, and strategy.
- Promote and develop positive corporate culture both internally and externally.
- Other related duties as assigned.
Basic Qualifications
- High School Diploma or equivalent. College or post-secondary education is preferred.
- Five years combined experience in Heavy Truck, Automotive or related industry experience preferred.
- Licensed Truck and Coach Technician (310T) or Licensed Automotive Technician (310S) certification is an asset.
- Strong interpersonal skills; outgoing, positive thinker and self-motivated.
- Sound decision making, problem solving and time management skills.
- Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers - SAP experience is an asset.
- Criminal Record Check.
- Valid driver’s license and Drivers Abstract.
We offer the following Benefits
- We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
***We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.
Minimum Pay Rate
CAD $0.00/Yr.
Maximum Pay Rate
CAD $0.00/Yr.Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME
What Rush Enterprises employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Rush Enterprises
Sourced by ZipRecruiter
Rush Enterprises "keeps the country running". A Fortune 500 company, we are the largest commercial vehicle dealer group in North America and are 8000+ employees strong and growing. Therefore, our impact (and soon-to-be your impact) is far-reaching.
Industry
Trucking
Company size
5,001 - 10,000 Employees
Headquarters location
New Braunfels, TX, US
Year founded
1965