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Service Manager Jobs in Vaughan, ON (NOW HIRING)

Sunbelt Rentals

Service Manager

Toronto, ON · On-site

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

Sunbelt Rentals

Service Manager

Toronto, ON · On-site

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

Cintas

Service Manager

Mississauga, ON · On-site

CA$78K - CA$103K/yr

Requisition Number : 231651 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

United Rentals - French

Service Manager

Toronto, ON · On-site

CA$79K - CA$113K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...

United Rentals

Service Manager

Toronto, ON

CA$79K - CA$113K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...

United Rentals

Service Manager

Toronto, ON · On-site

CA$79K - CA$113K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...

United Rentals - French

Service Manager

Toronto, ON · On-site

CA$79K - CA$113K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...

Galderma

Customer Service Manager

Toronto, ON · On-site

Position Summary The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless 'Customer Journey' for both internal and external Galderma customers ...

Galderma

Customer Service Manager

Toronto, ON · On-site

Position Summary The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless 'Customer Journey' for both internal and external Galderma customers ...

Univar Solutions

Customer Service Manager

Toronto, ON · Hybrid

CA$100K/yr

The Customer Service Manager will play a key role in building strong client relationships, supporting the sales team, and driving continuous improvement in service levels. What we offer:

Univar Solutions

Customer Service Manager

Toronto, ON · Hybrid

CA$100K/yr

The Customer Service Manager will play a key role in building strong client relationships, supporting the sales team, and driving continuous improvement in service levels. What we offer:

Walmart

Customer Service Manager

Oakville, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Walmart

Customer Service Manager

Oakville, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Apex Group Ltd

Client Service Manager

Mississauga, ON · On-site

Lead the client relationship management for Hedge Fund clients Actively cross selling our suite of services to our client base US GAAP & IFRS reporting standard for various fund structures Assisting ...

Walmart

Customer Service Manager

Oakville, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Downtown AutoGroup

Assistant Service Manager

Toronto, ON · On-site

CA$75K/yr

Coordinate vehicle drop-offs and pick-ups, managing the service department's workflow to optimize efficiency and minimize customer wait times. Collaboration with Technicians: * Liaison role: Serve as ...

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All JobsService JobsService Manager JobsService Manager Jobs in Vaughan, ON

Service Manager information

See Vaughan, ON salary details

$23.7K

$56.9K

$91.3K

How much do service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for service manager in Vaughan, ON is $56,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,576.00 and $68,122.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Vaughan, ON?

The most popular types of Service jobs in Vaughan, ON are:

What job categories do people searching Service Manager jobs in Vaughan, ON look for?

The top searched job categories for Service Manager jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Service Manager jobs?

Cities near Vaughan, ON with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Vaughan, ON as of September 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 82% In-person, 6% Hybrid, and 12% Remote job distribution, with an average salary of $56,899 per year, or $27.4 per hour.

Service Manager

Mississauga, ON • On-site

Northern Roads Auto Group
See more jobs at Northern Roads Auto Groupexternal

Full-time

Posted 9 days ago

Job description

Service Manager


We are looking for a driven, process-focused Service Manager to lead our service department. This is an opportunity to be in a progressive leadership role within one of the most respected and trusted automotive brands in the industry, backed by a dealer group that believes in developing its people.


If you have a passion for building strong processes, training and mentoring employees, delivering exceptional customer experiences, and driving performance, this role is for you.


The Opportunity:

As Service Manager, you will play a key role in supporting the General Manager in overseeing day-to-day service operations, while helping implement processes and policies that drive both customer satisfaction and business growth.


What You’ll Be Doing:

  • Oversee day-to-day service operations
  • Coach and develop Service Advisors to improve performance and customer experience
  • Ensure strong execution of advisor walkarounds and proper vehicle write-ups
  • Drive Hours Per RO, Effective Labour Rate, and overall service department performance
  • Implement and maintain processes that improve efficiency and consistency
  • Handle customer escalations professionally and effectively
  • Monitor appointment flow, shop capacity, and technician productivity
  • Work closely with Parts and Sales to maximize opportunities across departments
  • Other duties as assigned


What We’re Looking For:

  • Proven experience as a Service Manager with 3 years experience
  • Strong leadership potential with a desire to grow into management
  • Process-driven mindset with attention to detail
  • Passion for delivering exceptional customer service
  • Ability to coach, motivate, and hold a team accountable
  • Strong communication and organizational skills
  • Experience with systems such as PBS, Reynolds, or similar DMS is an asset


Why Fort Erie Toyota:


At Northern Roads Auto Group, we don’t just hire people — we develop careers.


  • Ongoing, consistent training through industry leaders like NCM Associates and PBS Systems
  • Clear path for advancement within Northern Roads Auto Group
  • Work with one of the most trusted automotive brands in the industry — Toyota
  • Supportive leadership team focused on your growth and success
  • Competitive compensation and performance-based incentives


If you’re ready to take the next step and be part of a team that’s committed to growth, performance, and delivering an exceptional customer experience, we want to hear from you.


Apply today and grow your career with us. 

More About Us:

At Northern Roads Auto Group, we’ve proudly operated successful, family-owned automotive businesses for over 30 years in the heart of the Niagara Region. We’re passionate about growth, innovation, and delivering exceptional customer experiences.


As one of the first Kia dealers in Canada and a multi–Kia President’s Award-winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Fort Erie Toyota (2025).


Our success is built on integrity, innovation, and community—a commitment that drives everything we do.

At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please contact culture@northernroads.com. 


We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.