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Service Manager Jobs in Vaughan, ON (NOW HIRING)

Brandt

Service Writer

Mississauga, ON

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. Duties & Responsibilities

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Service Manager information

See Vaughan, ON salary details

$23.7K

$56.9K

$91.3K

How much do service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service manager in Vaughan, ON is $56,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,576.00 and $68,122.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Vaughan, ON?

The most popular types of Service jobs in Vaughan, ON are:

What job categories do people searching Service Manager jobs in Vaughan, ON look for?

The top searched job categories for Service Manager jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Service Manager jobs?

Cities near Vaughan, ON with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Vaughan, ON as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $56,899 per year, or $27.4 per hour.

Manager Service Enhancement

Fidelity International

Toronto, ON • Hybrid

$6.0K/yr

Full-time

Re-posted 12 days ago

Job description

Job Description

You will be working on a predefined hybrid schedule as part of Fidelity's dynamic working arrangement.

The work location for this role is 483 Bay Street in Toronto untilapproximately late2026, when the work location will change to the newMississaugaoffice at 3 Robert Speck Parkway.

Current work authorization for Canada isrequiredfor all openings.

At Fidelity,we'vebeen helping Canadian investors build better financial futures for over 35 years.We offer individuals and institutions a range of trusted investment portfolios and services - andwe'reconstantlyseekingto find new and better ways to help our clients.As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us meansyou'llbe part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.You'llhave a wide range of opportunities to grow and develop your career in an inclusive environment whereyou'llfeel valued and supported to be your best - both personally and professionally.

Manager Service Enhancement

HowYou'llMake an Impact:

Position Overview


TheManager, ServiceEnhancementis responsible for:

  • Supporting and driving innovation throughout our service delivery to provide an effortless experience to our clients

  • Responsible for oversight of the ClientServices (CS)projects/initiatives portfolio and driving change management in the division

  • Overseeing, coaching and performance management of Product Owners/Project Analysts to ensure they are executing on their Agile/Scrum teams mandates, following Agile best practices/methodologiesand delivering what is needed to support our internal CS teams, internalpartnersand external clients

  • Partnering withbusiness sponsorstoprovidesupport and oversightofCS used platforms and applications

  • Developing strong relationships betweenClientServices, InformationSystemsand other business partners across Fidelity

Responsibilities
Drive Innovation within Service Delivery

  • Create and manage product road maps in coordination with business leaders, productownersand scrum teams

  • Work closely with senior CS leaders to support the service delivery vision/road map for the division

  • Engage and collaborate with Fidelityteams to successfully implement key projects/initiatives that will drive innovation,digitalizationand automation

  • Support projects that improve quality, reduce risk and lead toan enhancedexperience for our clients and employees

Project Management

  • Responsible for managing the overall CS projects/initiatives portfolio

  • Collaborate with CS leaders and businessleadsto ensure projects are executed successfully from a cost,timeand delivery perspective

  • Working with CS leaders and internal partners, ensurechangemanagement plans are developed and executed effectively to support impacted teams and employees

  • Will be expected to deliver to presentations to various Senior Leaders in the organization

Coaching & Performance Management

  • Leads CS Product Owners and Project Analysts, fostering a strong,dynamicand engaging team environment

  • Conductregular coaching sessions with team members, provideconsistent/constructive feedback, actively managethe team's performance and driveemployee engagement

  • Engage employees in development conversations and provide supporttowardstheir development goals, with a focus on continuous learning and upskilling.

  • Advocates, coaches and ensures team is following Agile/Scrum best practices/methodologies

  • Conducts annual goal setting and performs the annual year-end performance review cycle

  • Work with HR Business Partners to develop talent management strategies to attract,growandretaintalent.

  • Drive employee engagement by supporting and promotingpeopleprograms and enabling Fidelity's culture.

Support Client Services Platforms & Applications

  • Collaborate with the CS Product Owners/Project Analysts to support Client Services Platforms and Applications.

  • Oversee the development of enhancement road maps for platforms/applications that align to the overall service delivery vision/road map. Work closely with the Product Owners to develop these road maps.

  • Ensure scrum teams are performing the needed upgrades andchecksso all platforms/applications are running optimally.

What We Are Looking For:

Experience

  • 5-7 years of relevant financial services industry experience, preferably in the mutualfundindustry.

  • 1-3 years' experience in agile/scrum or project management roles.

  • Experience leading/managing a team.

Education:

  • University degree (bachelor's degree) or equivalent work experience.

  • Strong communicationskills in English (Verbal & written).

Designations, Licenses, or Accreditations

  • Product Owner Certification or any other Agile/Scrum courses or certifications would be considered as an asset.

This is the right opportunity for you if you:
1. Strong project management skills with an emphasis on bringing together multiple stakeholders and driving towards a common goal under specified timelines.

2. Proven ability to build and cultivate strong relationships with internal and external stakeholders up, down, and across the organization.

3. Exceptional communicator who canleveragedata toidentifythemes, build a narrative and secure buy-in from senior management.

4. Proven leadership experience with a focus on developing andleveragingthe capabilities of a high-performing team.

Some of the wayswe'llhelp you feel valued and supported as part of our team:

  • Flexible working arrangements - 100% remote, hybrid, and in office options

  • Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you

  • Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy

  • Parental leave top-up to 100% of your salary for a period of25 weeks

  • Up to $650 for home office equipment

  • Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice

  • Diversity and inclusion programs, including an active network of Employee Resource Groups

  • Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada's Top 100 employers for the last five years.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed andfinalizedby our recruiters. If you choose to ask questionstothe LinkedIn HRHiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.


Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition.That'swhy we offer acompetitive compensation packagedesigned to support your success today-and your financial well-being tomorrow.

For this role, your total rewards include:

  • Base Salary and Discretionary Performance Bonus: A competitive annual range of$121,000to $146,000, based on your experience and qualifications.

  • RRSP Contribution: After 6 months of employment, we invest in your future with anRRSP contribution-no employee matchingrequired.

We're proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization-an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada
Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies - Certified
Benefits Canada's Workplace Benefits Award - Future of Work Strategy
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporter's Most Innovative HR Team

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