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Service Manager Jobs in Waterloo, ON (NOW HIRING)

All Brite Glass

Service Center Manager

Kitchener, ON · On-site

CA$26 - CA$35/hr

We're looking for a skilled, people-first Service Center Manager who is ready to lead from the front. This is a working leadership role --you'll oversee daily operations, team performance, and ...

Liftsafe

Service Coordinator/Scheduler

Cambridge, ON · On-site

Manage projects from start to finish (e.g., small installations, inspection projects, Service calls and Emergency Breakdowns etc.) * Effectively communicate expectations to team members in a timely ...

BDO Canada

Manager, Transaction Tax Services

Kitchener, ON · On-site

CA$92K - CA$138K/yr

Each day, our professionals provide exceptional service, helping clients with advice and insight ... Manage and mentor engagement team members and work closely with team members located across the ...

BDO Canada

Manager, Canadian Tax Services

Kitchener, ON · Hybrid

CA$82K - CA$132K/yr

Each day, our professionals provide exceptional service, helping clients with advice and insight ... Your Opportunity We are looking for a Manager to join the Domestic Tax practice. This is an ...

KPMG

Manager, Tax Shared Services

Kitchener, ON · On-site

The Manager's responsibilities will be governing and optimizing offshore delivery across various Tax service lines. This role provides strategic and operational leadership to ensure offshore work is ...

REIC

Field Service Technician

Brantford, ON · On-site

$27 - $31/hr

Ability to work independently while managing multiple priorities.Comfortable using laptops, mobile ... Take pride in delivering outstanding customer service.Want to travel and experience different job ...

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Service Manager information

See Waterloo, ON salary details

$23.3K

$56.1K

$90K

How much do service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service manager in Waterloo, ON is $56,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,956.00 and $67,130.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Waterloo, ON?

The most popular types of Service jobs in Waterloo, ON are:

What are popular job titles related to Service Manager jobs in Waterloo, ON?

For Service Manager jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Waterloo, ON look for?

The top searched job categories for Service Manager jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Service Manager jobs?

Cities near Waterloo, ON with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $56,070 per year, or $27 per hour.

Service Center Manager

All Brite Glass

Kitchener, ON • On-site

CA$26 - CA$35/hr

Full-time

Medical, Dental, PTO

Re-posted 21 days ago

Job description

Join a Company That Sees the Big Picture — And Lead a Team That Delivers It


All-Brite is a leading, locally owned, and family-operated full-service glass company with over 30 years of experience serving retail, residential, commercial, and fleet clients. Built on a foundation of quality, safety, and trust, we deliver a wide range of professional glass services across the region.


We’re looking for a skilled, people-first Service Center Manager who is ready to lead from the front.

This is a working leadership role—you’ll oversee daily operations, team performance, and customer experience while being actively involved in the day-to-day flow of the business. You’re not on the sidelines—you’re part of the operation, supporting the team, coordinating activity, and ensuring everything runs smoothly in real time.


If you thrive in a fast-paced environment, enjoy building strong teams, and take pride in delivering exceptional service, this is an opportunity to grow with a company that values excellence.



Key Responsibilities – What You’ll Be Leading & Doing

Leadership & Operations

✅ Oversee daily operations, scheduling, workflow, and team coordination
✅ Ensure efficient service delivery and adherence to company standards
✅ Train, mentor, and support team members across roles
✅ Maintain organization, cleanliness, and operational flow
✅ Monitor KPIs, scheduling efficiency, and overall team performance


Daily Operational Involvement (Working Manager Role)

✅ Actively support day-to-day operations alongside the team
✅ Assist with customer service, scheduling, and coordination on a daily basis
✅ Help manage workflow in real time to keep jobs on track and on schedule
✅ Provide ongoing support to team members to ensure consistency and efficiency
✅ Identify and solve problems quickly as they arise throughout the day


Client Experience & Communication

✅ Deliver a professional, solutions-focused customer experience
✅ Support customer interactions, escalations, and service follow-ups
✅ Ensure clear communication of timelines, expectations, and outcomes
✅ Build strong relationships with retail and commercial clients


What We’re Looking For

Service & Operations Experience

✅ Background in automotive, service-based or trade-related industries (asset, not required)
✅ Strong understanding of workflow, scheduling, and customer service operations
✅ Experience working within fast-paced, team-driven environments


Leadership & Management Skills

✅ Proven ability to lead, coach, and support a team
✅ Strong organizational and time-management skills
✅ Comfortable managing multiple priorities and staying hands-on


Personal Qualities

✅ Professional, reliable, and team-oriented
✅ Strong communicator with a problem-solving mindset
✅ Leads from the front and stays engaged in daily operations
✅ Embodies the Ideal Team Player mindset — humble, hungry, and people smart


Business Development & Growth Mindset

✅ Identify and support new business opportunities
✅ Build relationships with local businesses and partners
✅ Follow up on leads and contribute to revenue growth
✅ Represent the company in the community and through networking
✅ Support long-term growth of the service division


What You Get – Why Managers Choose All-Brite

✅ Competitive Salary: $55,000 – $75,000+ (based on experience)
✅ Monthly Performance Bonuses & Incentives
✅ Group Health & Dental Benefits
✅ Health & Fitness Bonus
✅ Birthday Off + Wellness/PTO Days
✅ Professional Work Environment & Supportive Team
✅ Career Advancement Opportunities
✅ A Culture of Appreciation – We Recognize, Re-Appreciate, and Reward
*This job posting was created with the assistance of AI