Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
New
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: * Accomplishes ...
TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: * Must be an inspirational leader who lives VIP ...
TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: * Must be an inspirational leader who lives VIP ...
TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: * Must be an inspirational leader who lives VIP ...
TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: * Must be an inspirational leader who lives VIP ...
Service Manager information
See Springfield, MA salary details
$32.9K - $40.6K
6% of jobs
$40.6K - $48.4K
11% of jobs
$52.1K is the 25th percentile. Wages below this are outliers.
$48.4K - $56.1K
16% of jobs
$56.1K - $63.9K
16% of jobs
The median wage is $64.1K / yr.
$63.9K - $71.6K
15% of jobs
$77.4K is the 75th percentile. Wages above this are outliers.
$71.6K - $79.4K
14% of jobs
$79.4K - $87.1K
9% of jobs
$87.1K - $94.8K
5% of jobs
$94.8K - $102.6K
4% of jobs
$102.6K - $110.3K
2% of jobs
$110.3K - $118.1K
1% of jobs
$32.9K
$69.7K
$118.1K
How much do service manager jobs pay per year?
As of May 31, 2026, the average yearly pay for service manager in Springfield, MA is $69,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $80,200.00 per year, depending on experience, location, and employer.
What Is a Service Manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a Service Manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What does a Service Manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Springfield, MA? The most popular types of Service jobs in Springfield, MA are:
What job categories do people searching Service Manager jobs in Springfield, MA look for? The top searched job categories for Service Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Service Manager jobs? Cities near Springfield, MA with the most Service Manager job openings:
Job description
We're Hiring: Manager, Customer Service
Location: South Deerfield, MA
Company: Pelican
Who We Are:
At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.
With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.
At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.
What You'll Do:
Lead the team. Elevate the experience. Be the voice of the customer.
Pelican is seeking a strategic and people-focused Customer Service Manager to lead and evolve our customer service organization in support of continued business growth. In this role, you’ll drive operational excellence, develop high-performing teams, and help shape the future of the customer experience through data-driven insights, process improvement, and strong cross-functional collaboration. This is an opportunity to make a real impact—leading teams, improving systems, and ensuring customers receive world-class support across every interaction.
- Lead, coach, and develop a high-performing Customer Service team across multiple functions and facilities
- Drive customer satisfaction and operational performance through data analytics, KPIs, and continuous improvement initiatives
- Partner cross-functionally with Operations, Sales, Marketing, Supply Chain, and Leadership teams to resolve issues and improve service delivery
- Act as the “Voice of the Customer,” identifying trends, opportunities, and solutions that improve the customer experience
- Develop and execute customer service strategies, workflows, and operational goals that support business growth
- Monitor team performance, resource allocation, call volume, and workflow efficiency to ensure service excellence
- Lead process improvement initiatives and help implement scalable systems and best practices
- Champion SAP initiatives and support development of procedures, documentation, and process standards
- Support budgeting, capacity planning, and operational forecasting efforts
- Build strong partnerships across the organization to improve communication, responsiveness, and collaboration
- Provide leadership and direction through change management and strategic initiatives
- Ensure compliance with applicable regulatory requirements including FAR, ITAR, and FCPA standards
- Lead large-scale customer service projects and continuous improvement initiatives
- Perform additional duties as assigned
What We’re Looking For:
- Comprehensive knowledge of customer service and warranty procedures and policies.
- In-depth knowledge of company product and pricing structure.
- Proficient in computer software such as SAP, SalesForce, Microsoft Word, Excel and Power Point.
- Must have exceptional written, verbal communication, presentation and training skills.
- Training and experience in Lean/Six Sigma methodologies
- Training and experience in an ISO 9001 (2015) and/or ISO 14001 environment
- Experience with manufacturing
What’s In It For You:
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
- Competitive paid time off plans / Holiday pay /extra vacation purchase opportunities
- 401k plan – with immediate match
- Great Benefits – several options including Pet insurance for our animal lovers.
- Health Savings Account Contribution
- Wellness Discount Program
- Global Mental Wellness Program
- Quarterly Employee Celebration Days
- Peer to Peer Recognition Program
- Service Recognition Program
- Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
- Employee referral program – get paid to work with your trusted network.
- Beautiful New England location
- Onsite Gym
- Established reputable brand offering premium products – you’ll be proud to represent Pelican!
- And more…
What You May Be Doing:
While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
- While performing the duties of this job, the employee will be frequently required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
- Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.