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Service Manager Jobs in Springfield, MA (NOW HIRING)

Waltham Pest Services

Service Manager

Agawam, MA · On-site

We are currently seeking a Service Manager . This position will be base out of our Agawam, MA branch. Waltham Offers... * Competitive Compensation; Base Salary & Bonus Plan * Comprehensive benefit ...

Waltham Pest Services

Service Manager

Hartford, CT · On-site

We are currently seeking a Service Manager . This position will be base out of our Agawam, MA branch. Waltham Offers... * Competitive Compensation; Base Salary & Bonus Plan * Comprehensive benefit ...

Texas Roadhouse

Service Manager

Manchester, CT · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Springfield, MA

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Hadley, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Springfield, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Bridgestone

Service Manager

Hadley, MA · On-site

$22.66 - $33.99/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Bridgestone Americas, Inc

Service Manager

Hadley, MA

$22.66 - $33.99/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Texas Roadhouse

Service Manager

Hadley, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

NETC Fleet Services

Road Service Manager

Chicopee, MA · On-site

Road Service Manager -- Diesel / Working Leader -- NETC Fleet Services (MA-based) This is a leadership seat that still pays like a top producer. Base pay is $35-$45/hr on a standard 50-hour week, and ...

Robert Half

Customer Service Manager

CT · On-site

$80K - $100K/yr

Customer Service Manager Direct-Hire / Permanent position Robert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to ...

APR and R LLC

Road Service Manager

Chicopee, MA · On-site

$130K - $150K/yr

Road Service Manager - Diesel / Working Leader - NETC Fleet Services (MA-based) This is a leadership seat that still pays like a top producer. Base pay is $35-$45/hr on a standard 50-hour week, and ...

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Service Manager information

See Springfield, MA salary details

$32.9K

$69.7K

$118.1K

How much do service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service manager in Springfield, MA is $69,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $80,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Springfield, MA? The most popular types of Service jobs in Springfield, MA are:
What are popular job titles related to Service Manager jobs in Springfield, MA? For Service Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Springfield, MA look for? The top searched job categories for Service Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Service Manager jobs? Cities near Springfield, MA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,726 per year, or $33.5 per hour.

Service Manager

Waltham Pest Services

Agawam, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Overview

Waltham Pest Services is the original pest control provider in the New England area.  We pride ourselves on providing first-class services with a focus on public health and safety.  We innovate to add new services to help keep the homes and business in our area safe and healthy.  We also focus on our people on the inside.  Their health and safety are just as important to us, and we want them to be happy in their roles. 

We are currently seeking a Service Manager.  This position will be base out of our Agawam, MA branch.

Waltham Offers…

  • Competitive Compensation; Base Salary & Bonus Plan
  • Comprehensive benefit package that includes medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
  • Paid Time Off (Holiday/Vacation/Sick)
  • Company Vehicle & Gas Card
  • Award-winning Company Paid Training! 
  • Smartphone, Equipment, etc.
  • Opportunities for Growth, Development, and Advancement
  • Awards and recognition 

Responsibilities

The Service Manager will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike.  As an operational leader, you will be responsible for the overall management of the service team, including: delivering quality service, fleet management, service team sales, and overall customer satisfaction. 

What You’ll Be Doing

As an experienced and successful Service Manager, you will be required to have the following experience and skills to...

  • Lead and mentor a group of front line colleagues  
  • Provide highly skilled “hands-on" management
  • Train and develop technicians
  • Monitor scheduling and routing to drive efficiencies and productivity
  • Schedule client services and route service technicians
  • Motivate the service team to provide high-quality customer and technical services
  • Guide service technicians in resolving client issues and concerns
  • Ensure that customer expectations are met
  • Have experience interacting with both commercial and residential clients 
  • Perform quality site inspections
  • Review and submit all service-related documents and reporting
  • Assist with interviewing and selecting service technicians and trainees
  • Maintain inventory of equipment and supplies
  • Multi-task within a fast-paced environment

Qualifications

What We’re Looking For:

 The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)/ Other types of management experience may be considered.  We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.  

 Requirements:

  • High School Diploma/GED
  • Excellent communication skills
  • Valid Driver’s license
  • Must be 18 years of age
  • We will consider for employment all qualified candidates in a manner consistent with the requirements of applicable federal, state and local laws.

 Physical Demands / Working Environment:

  • Safely use a ladder within the manufacturer's weight capacity
  • Lift and carry up to 50 lbs.
  • Safely access crawl spaces, attics, confined spaces, roof tops, etc.
  • Ability to work in all types of weather conditions

Estimated Salary Range: $65,000.00 - $65,000.00 per year PLUS Bonus Plan

Want to learn more about working at Waltham Pest Services? Click Here!

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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