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Service Manager Jobs in Springfield, MA (NOW HIRING)

C&N Mechanical

Service Manager

Hartford, CT

$85K - $120K/yr

Overview Hiring - Service Manager C&N Mechanical Services, LLC Location: Hartford, CT, Glastonbury, CT 06033 Hours: Pay: $85k - 120K based on skills and experience Job Summary: We are seeking an ...

Texas Roadhouse

Service Manager

Manchester, CT

$5.25K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Springfield, MA

$5.25K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Hadley, MA · On-site

$5.25K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Manchester, CT · On-site

$5.25K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Hadley, MA

$5.25K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Springfield, MA · On-site

$5.25K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Aiello Home Services

Customer Service Manager

Windsor, CT · On-site

$60K - $75K/yr

Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is thrilled before we finish. Integrity, competence, and objectivity are our guiding ...

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Service Manager information

See Springfield, MA salary details

$32.9K

$69.7K

$118.1K

How much do service manager jobs pay per year?

As of May 31, 2026, the average yearly pay for service manager in Springfield, MA is $69,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $80,200.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Springfield, MA? The most popular types of Service jobs in Springfield, MA are:
What job categories do people searching Service Manager jobs in Springfield, MA look for? The top searched job categories for Service Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Service Manager jobs? Cities near Springfield, MA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Springfield, MA as of May 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,726 per year, or $33.5 per hour.

Service Manager

C&N Mechanical

Hartford, CT

$85K - $120K/yr

Full-time

Posted 25 days ago

Job description

Overview

Hiring – Service Manager

C&N Mechanical Services, LLC

Location: Hartford, CT, Glastonbury, CT 06033

Hours:

Pay: $85k – 120K based on skills and experience

Job Summary:

We are seeking an experienced Service Manager with a strong background in commercial HVAC to lead our service operations team. This is a hands-on leadership role. As Service Manager, you will oversee day-to-day service operations, ensuring technicians are productive, supported, and providing high-quality work. You’ll play a critical role in driving profitability through scheduling, documentation, KPI management, and strong customer relationships.

What you will do as Service Manager:

  • Lead, mentor, and hold service technicians accountable for performance and professionalism
  • Provide hands-on field support, job evaluations, and ongoing training
  • Foster a culture of accountability, safety, and continuous improvement
  • Manage scheduling, dispatching, and technician productivity
  • Ensure accurate job documentation (photos, reports, billing details) for proper invoicing
  • Drive operational efficiency and workflow consistency
  • Monitor and improve key performance metrics including:
    • Revenue and gross margin
    • Conversion rates
    • Callbacks and service quality
    • Technician efficiency and billable hours
  • Maintain strong client relationships and ensure high service standards
  • Enforcing company safety policies and regulatory compliance

What you will need:

  • EPA Universal Certification
  • Valid driver’s license with clean driving record
  • Strong knowledge of commercial HVAC systems, diagnostics, repairs, ductwork, and system design
  • Experience with scheduling and dispatch software
  • Proven leadership experience managing HVAC service technicians
  • Strong organizational, communication, and problem-solving skills
  • Results-driven leader who takes ownership
  • Strong operational and performance mindset
  • Ability to balance field involvement with administrative responsibilities
  • Commitment to safety, training, and accountability
  • Someone who leads by example and earns team respect

What we provide:

  • Competitive pay+ overtime
  • Medical and Dental Insurance
  • Paid time off – Vacation and sick days
  • Paid Holidays