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Service Manager Jobs in Springfield, MA (NOW HIRING)

Burlington

Operations Service Manager

Thorndike, MA · On-site

$24.20 - $34.10/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager

Barre, MA · On-site

$29.55 - $39.40/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Amherst, MA · On-site

$20.90 - $29.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Brimfield, MA

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

STEEL CRAFT

Customer Service Manager

Hartford, CT · On-site

$90 - $140/hr

The Customer Service Manager oversees the customer service function while managing key client relationships and driving strategic account growth. This leadership role is responsible for guiding the ...

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All JobsService JobsService Manager JobsService Manager Jobs in Springfield, MA

Service Manager information

See Springfield, MA salary details

$32.9K

$69.7K

$118.1K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Springfield, MA is $69,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $80,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Springfield, MA?

The most popular types of Service jobs in Springfield, MA are:

What are popular job titles related to Service Manager jobs in Springfield, MA?

For Service Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Springfield, MA look for?

The top searched job categories for Service Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Service Manager jobs?

Cities near Springfield, MA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $69,726 per year, or $33.5 per hour.

Customer Service Manager

Aiello Home Services

Windsor Locks, CT • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

New

Job description

Who We Are

Our growth never stops because we bring together top talent, and our customers notice the difference. With deep roots in Connecticut, our trucks and ads are a familiar sight. But what truly sets us apart is the experience of being on this team. If you’re searching for a rewarding career, your journey starts here.

  • Competitive Pay - $60,000-$75,000
  • Medical/Dental/Vision Insurance - We cover 78% of your cost!
  • 401k
  • PAID TRAINING

Core Values

At Aiello, the customer is always our top priority. Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is thrilled before we finish. Integrity, competence, and objectivity are our guiding stars, and our team shines bright.

The Big Task

Guide a dynamic team of Customer Service Reps, helping them excel at fielding calls and reaching ambitious call and sales targets.

  • Coach and empower your team to turn every call into a booked service appointment.
  • Craft and polish engaging call scripts that inspire more customers to book appointments.
  • Become an expert in the market, truly understand what customers need, and discover the most effective ways to connect with them.
  • Monitor staff performance, review recorded calls, and advise them on how to increase sales.
  • Build a coaching platform that is both cost-effective and delivers measurable results.
  • Help employees see the real difference they make in our company’s success.
  • Make sure our team is always ready to meet business needs and handle busy periods with ease.

Desired Skills and Experience

  • Inspire personal and professional growth in team members.
  • Bring a passion for delivering customer satisfaction that goes above and beyond.
  • Motivate your team to reach and exceed every business goal.
  • Thrive in a fast-paced, goal-driven environment as a detail-oriented multitasker who communicates with confidence and clarity.
  • Be proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Aiello Home Services is an Equal Opportunity Employer. AA/EOE.

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