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Service Coordinator Jobs in Springfield, MA (NOW HIRING)

Rite Hite

Service Coordinator

Windsor, CT · On-site

$26.85 - $36.90/hr

Rite-Hite Service Coordinators serve as the key conduit between our customers and our sales and service departments. Working with customers in an assigned area, the Service Coordinator assists ...

Rite-Hite

Service Coordinator

Windsor, CT · Hybrid

$26.85 - $36.90/hr

Rite-Hite Service Coordinators serve as the key conduit between our customers and our sales and service departments. Working with customers in an assigned area, the Service Coordinator assists ...

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$55K - $75K/yr

The Opportunity The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations-coordinating schedules, optimizing efficiency, and ...

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$55K - $75K/yr

The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations--coordinating schedules, optimizing efficiency, and ensuring a ...

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$19.50 - $24.50/hr

The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations--coordinating schedules, optimizing efficiency, and ensuring a ...

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$55K - $75K/yr

The Opportunity The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations-coordinating schedules, optimizing efficiency, and ...

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$19.50 - $24.50/hr

The Opportunity The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations-coordinating schedules, optimizing efficiency, and ...

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$19.50 - $24.50/hr

The Opportunity The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations-coordinating schedules, optimizing efficiency, and ...

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$55K - $75K/yr

The Opportunity The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations-coordinating schedules, optimizing efficiency, and ...

Encore Fire Protection

Service Coordinator

Holyoke, MA · On-site

$19.50 - $24.50/hr

The Opportunity The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations-coordinating schedules, optimizing efficiency, and ...

Atlas Copco

Service Coordinator

West Springfield, MA · On-site

$53K - $65K/yr

Your Role Service Scheduling - Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service ...

MTM LLC

Service Coordinator

West Springfield, MA · On-site

$50K - $70K/yr

Past customer service experience (retail, restaurants, etc) would also be helpful. Duties * Respond to incoming calls and inquiries in a professional manner. * Provide accurate information regarding ...

Atlas Copco

Service Coordinator

West Springfield, MA · Hybrid

$53K - $65K/yr

Your Role Service Scheduling - Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service ...

Jobs for Humanity

Service Coordinators

Charlton, MA · On-site

$24 - $27.50/hr

The Service Coordinator will be responsible for the efficient scheduling and dispatching of the Master Plumber, LP Gas Installer and the Service Technicians, ensuring timely and effective service ...

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Service Coordinator information

See Springfield, MA salary details

$13

$22

$34

How much do service coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service coordinator in Springfield, MA is $22.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $23.94 per hour, depending on experience, location, and employer.

What does a service coordinator do?

A Service Coordinator is responsible for organizing and managing services to meet the needs of clients or customers. They act as a liaison between clients, service providers, and other stakeholders to ensure that services are delivered efficiently and effectively. Their duties often include scheduling appointments, maintaining records, handling client inquiries, and ensuring compliance with policies. Service Coordinators can work in various industries such as healthcare, social services, or maintenance. Strong communication and organizational skills are essential for success in this role.

How does a service coordinator typically collaborate with other departments within an organization?

Service Coordinators play a central role in ensuring smooth communication between clients, service technicians, and internal departments such as sales, logistics, and customer service. They often coordinate schedules, relay service updates, and resolve issues by working closely with these teams. This collaboration helps streamline service delivery and ensures that client needs are met efficiently. Building strong relationships with colleagues across departments is key to success in this role, as it directly impacts client satisfaction and operational effectiveness.

What are the key skills and qualifications needed to thrive as a service coordinator, and why are they important?

To thrive as a Service Coordinator, you need strong organizational skills, attention to detail, and typically a background in administration or customer service. Familiarity with CRM software, scheduling tools, and sometimes industry-specific certifications are commonly required. Exceptional interpersonal skills, problem-solving ability, and effective communication set outstanding Service Coordinators apart. These competencies ensure seamless service delivery, client satisfaction, and efficient coordination between clients and internal teams.

What is the difference between Service Coordinator vs Customer Service Representative?

AspectService CoordinatorCustomer Service Representative
CredentialsTypically requires a high school diploma or associate degree; certifications in case management or healthcare may be preferredUsually requires a high school diploma; some roles prefer customer service or communication certifications
Work EnvironmentOften in healthcare, social services, or community programs; involves coordinating services and client interactionsPrimarily in retail, call centers, or service industries; focuses on assisting customers and resolving issues
Employer & IndustryHealthcare, social services, non-profits, community organizationsRetail, telecommunications, hospitality, and other service sectors

While both roles involve communication and client interaction, Service Coordinators focus on organizing and managing services within healthcare or social sectors, whereas Customer Service Representatives primarily handle customer inquiries and support in retail or service industries.

How much do service coordinators make in the US?

Service coordinators in the US typically earn a median annual salary of around $45,000 to $55,000, depending on experience, location, and industry. Salaries can range from approximately $35,000 for entry-level roles to over $70,000 for experienced professionals or those in high-demand areas.

What are the most commonly searched types of Service jobs in Springfield, MA?

The most popular types of Service jobs in Springfield, MA are:

What job categories do people searching Service Coordinator jobs in Springfield, MA look for?

The top searched job categories for Service Coordinator jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Service Coordinator jobs?

Cities near Springfield, MA with the most Service Coordinator job openings:

Service Coordinator jobs near you
Infographic showing various Service Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,923 per year, or $22.6 per hour.

Service Coordinator

Rite Hite

Windsor, CT • On-site

$26.85 - $36.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Assist customers and sales personnel with service requests and coordinate scheduling and dispatching of Service Technicians and contractors.

  • Order parts, products, and equipment, and coordinate their shipment and installation.

  • Review completed jobs, analyze profitability, and ensure accurate invoicing.

Rite-Hite rating

8.6

Company rating: 8.6 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

73rd of 496 rated machine equipment manufacturers

Job description

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.
Company Description:
Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. Arbon Equipment, a Rite-Hite company, is North America's premiere distributor of dock and door equipment.
Job Description:
Rite-Hite Service Coordinators serve as the key conduit between our customers and our sales and service departments. Working with customers in an assigned area, the Service Coordinator assists customers and sales personnel who call in to request service and schedules and dispatches Service Technicians and contractors to complete the work. In addition, this position is responsible for ordering parts, products, and equipment, coordinating shipment and installation, ensuring accurate invoicing, and reviewing completed jobs and analyzing profitability.
Required Experience:
Rite-Hite sells the best, and we hire the best. This position requires a minimum of one year of related experience, prior experience in a field service environment is preferred. In addition, the Service Coordinator must have good attention to detail and the ability to juggle multiple projects without dropping the ball. Strong communication and customer service skills are also essential.
We Offer:
Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.
Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.
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What We Offer
At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:
  • Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
  • Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
  • Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.
Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.
The hiring range for this position in USA-CT-Windsor is $26.85-$36.90 per hour based on a 40-hour work week. The number of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus opportunity may be provided as part of the compensation package, in addition to the full range of benefits including medical, dental, life, and vision insurance, disability, a 401(k) plan, profit sharing, and PTO/vacation.

What Rite-Hite employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Rite-Hite

Sourced by ZipRecruiter

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff.

Industry

Machinery manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Milwaukee, WI, US

Year founded

1965

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