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Service Coordinator Jobs in Springfield, MA (NOW HIRING)

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Service Coordinator information

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$13

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$34

How much do service coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service coordinator in Springfield, MA is $22.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $23.94 per hour, depending on experience, location, and employer.

How does a service coordinator typically collaborate with other departments within an organization?

Service Coordinators play a central role in ensuring smooth communication between clients, service technicians, and internal departments such as sales, logistics, and customer service. They often coordinate schedules, relay service updates, and resolve issues by working closely with these teams. This collaboration helps streamline service delivery and ensures that client needs are met efficiently. Building strong relationships with colleagues across departments is key to success in this role, as it directly impacts client satisfaction and operational effectiveness.

How much do service coordinators make in the US?

Service coordinators in the US typically earn a median annual salary of around $45,000 to $55,000, depending on experience, location, and industry. Salaries can range from approximately $35,000 for entry-level roles to over $70,000 for experienced professionals or those in high-demand areas.

What does a service coordinator do?

A Service Coordinator is responsible for organizing and managing services to meet the needs of clients or customers. They act as a liaison between clients, service providers, and other stakeholders to ensure that services are delivered efficiently and effectively. Their duties often include scheduling appointments, maintaining records, handling client inquiries, and ensuring compliance with policies. Service Coordinators can work in various industries such as healthcare, social services, or maintenance. Strong communication and organizational skills are essential for success in this role.

What is the difference between Service Coordinator vs Customer Service Representative?

AspectService CoordinatorCustomer Service Representative
CredentialsTypically requires a high school diploma or associate degree; certifications in case management or healthcare may be preferredUsually requires a high school diploma; some roles prefer customer service or communication certifications
Work EnvironmentOften in healthcare, social services, or community programs; involves coordinating services and client interactionsPrimarily in retail, call centers, or service industries; focuses on assisting customers and resolving issues
Employer & IndustryHealthcare, social services, non-profits, community organizationsRetail, telecommunications, hospitality, and other service sectors

While both roles involve communication and client interaction, Service Coordinators focus on organizing and managing services within healthcare or social sectors, whereas Customer Service Representatives primarily handle customer inquiries and support in retail or service industries.

What are the key skills and qualifications needed to thrive as a service coordinator, and why are they important?

To thrive as a Service Coordinator, you need strong organizational skills, attention to detail, and typically a background in administration or customer service. Familiarity with CRM software, scheduling tools, and sometimes industry-specific certifications are commonly required. Exceptional interpersonal skills, problem-solving ability, and effective communication set outstanding Service Coordinators apart. These competencies ensure seamless service delivery, client satisfaction, and efficient coordination between clients and internal teams.
What are the most commonly searched types of Service jobs in Springfield, MA? The most popular types of Service jobs in Springfield, MA are:
What job categories do people searching Service Coordinator jobs in Springfield, MA look for? The top searched job categories for Service Coordinator jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Service Coordinator jobs? Cities near Springfield, MA with the most Service Coordinator job openings:
Infographic showing various Service Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,923 per year, or $22.6 per hour.

Patient Service Coordinator (PSC) - Pulmonary

Hartford HealthCare at Home

Bloomfield, CT • On-site

Full-time

Re-posted 1 hour ago


Job description

Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
Job Description
Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.
  • Delivers exceptional customer service with the HHC brand experience.
  • Welcomes patients in person or on the telephone and takes detailed messages as needed.
  • Reconciles co-pays and walk-in payments at the end of each day
  • Performs daily confirmations calls
  • Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
  • Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients' records.
  • Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
  • Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
  • Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
  • Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
  • Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Qualifications:
  • High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
  • 1 Year customer service experience in a fast-paced medical office
  • Epic experience preferred.

We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Hartford HealthCare at Home logo

About Hartford HealthCare at Home

Sourced by ZipRecruiter

Hartford HealthCare at Home, based in Wethersfield, Connecticut, US, is a premier provider in the healthcare industry, specifically in home-based care services. Their official website can be accessed at hartfordhealthcareathome.org. They offer a wide range of services including nursing, physical therapy, occupational therapy, speech therapy, social work, and home health aid. The company was established with the mission to enhance the capability of people to achieve optimal health and wellbeing through its home care services. They maintain a patient-centric approach and belief in making a real difference in people's lives. As an integral part of Hartford HealthCare, they share the vision to be “most trusted for personalized coordinated care”.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Wethersfield, CT, US