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Service Manager Jobs in Roy, WA (NOW HIRING)

Triad Machinery, Inc.

Service Manager

Sumner, WA · On-site

$90K - $100K/yr

Triad Machinery is currently seeking a qualified candidate to join our team as Service Manager at our Sumner, WA​ facility. An ideal candidate will value teamwork, customer success, and leaving a ...

Weidner Apartment Homes

Service Manager

Federal Way, WA · On-site

As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance ...

New

Cintas

Service Manager

Puyallup, WA · On-site

$80K - $103K/yr

Service Manager Location: Puyallup, WA, US, 98371 Requisition Number: 222870 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring ...

Cintas

Service Manager

Puyallup, WA

$80K - $103K/yr

Requisition Number: 222870 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Weidner Apartment Homes

Service Manager

Federal Way, WA · On-site

$81K - $83K/yr

As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance ...

New

Cintas

Service Manager

Puyallup, WA · On-site

$80K - $103K/yr

Requisition Number: 222870 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Apollo Plumbing and Rooter

Service Manager

Lakewood, WA · On-site

$95K - $120K/yr

Service Manager - Lead Field Operations and Drive Technical Excellence at Apollo Plumbing and Rooter Job Overview * Company: Apollo Plumbing and Rooter * Salary/Pay Rate: $95,000 to $120,000 per year ...

Midas

Automotive Service Manager

Tacoma, WA · On-site

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

360 Talent

Customer Service Manager

Fife, WA · On-site

Customer Service Manager Department: Customer Service Reports to:Director of Operations This position is responsible for all day-to-day operations of the Customer Service Department.This position ...

Bud Clary Auto

Automotive Service Manager

Auburn, WA · On-site

Were seeking an Automotive Service Manager for our Auburn CDJR location who excels in building repeat customer sales, possesses excellent problem-solving skills, and thrives in a fast-paced shop ...

Bud Clary Auto

Automotive Service Manager

Auburn, WA · On-site

If so, we have the perfect job opportunity for you! We're seeking an Automotive Service Manager for our Auburn CDJR location who excels in building repeat customer sales, possesses excellent problem ...

Burlington Stores

Operations/Service Manager

Tacoma, WA · On-site

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

BPI Medical

Customer Service Manager

Fife, WA

The Role As the Customer Service Manager at BPI Medical, you own the day-to-day operations of the Customer Service Department: the team our hospital, medical clinic, and medical facility clients ...

Rentokil

Technical Service Manager

Olympia, WA · On-site

$124K - $124K/yr

Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and ...

Unifirst

Route Service Manager - UniFirst

Puyallup, WA · On-site

$63K - $88K/yr

Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives ...

UniFirst

Route Service Manager - UniFirst

Lakewood, WA · On-site

$63K - $88K/yr

Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives ...

UniFirst

Route Service Manager - UniFirst

Puyallup, WA · On-site

$63K - $88K/yr

Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives ...

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All JobsService JobsService Manager JobsService Manager Jobs in Roy, WA

Service Manager information

See Roy, WA salary details

$36.3K

$77K

$130.4K

How much do service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service manager in Roy, WA is $76,977.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $88,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Roy, WA? The most popular types of Service jobs in Roy, WA are:
What cities near Roy, WA are hiring for Service Manager jobs? Cities near Roy, WA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Roy, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $76,977 per year, or $37 per hour.

Service Manager

Triad Machinery, Inc.

Sumner, WA • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Triad Machinery is currently seeking a qualified candidate to join our team as Service Manager at our Sumner, WA​ facility. An ideal candidate will value teamwork, customer success, and leaving a positive impact on the community.
About Triad Machinery
For more than 30 years, Triad Machinery has been a Pacific Northwest leader in forestry, cranes, and construction equipment. From sales to service, parts to administration, our team members are the lifeblood of the Triad Machinery family. We offer competitive pay and extensive benefits for our employees, as well as an engaging, team-focused work experience.
Objective
This person will work closely with the Sumner Branch Manager, parts personnel and mechanics to create high quality and profitable service delivery to both external and internal customers. The Service Manager position maintains the highest level of expertise within the Service Department to meet the needs of Triad Machinery, its dealers, and customers.
Requirements Include
  • Three to five years of heavy equipment dealership service management experience.
  • Experience managing customer needs in a courteous and professional manner, and effectively processing customer questions, queries and problems directly and quickly.
  • Mechanical experience preferred in heavy equipment, diesel engines, hydraulics and electrical is preferred.
  • Ability to reliably commute to the Triad Machinery branch in Sumner, WA.
Overall Responsibilities
  • Manage Service Department to achieve budgeted sales and margins balanced with customer responsiveness and integrity
  • Communicate with other branch Service Managers regarding common service issues, sharing solutions, maximizing labor utilization and constantly working to optimize and standardize service operations company wide
  • Create and review all work orders to ensure complete and accurate descriptions of work performed, listed parts are accurate and complete, ascertain purchase orders, review WIP reports, and closure of jobs in a timely manner
  • Work with Manufacturers Product Support Representatives to submit timely warranty claims and negotiate where necessary
  • Responsible for receiving phone calls for incoming requests for service work and creating work schedules for shop and field mechanics.
  • Ability to adjust work schedules as required to accommodate changing priorities of order of importance and required timelines.
TRIAD MACHINERY offers a generous benefit package. Full-time employees (and their families) can elect to take our medical, dental and vision insurance at a cost. Triad’s 401k plan with matching, discretionary profit sharing, life insurance, vacation and sick leave, and 8 paid holidays are available to those that qualify. Wages for this position are $90,000 to $100,000 annually.
Triad Machinery is an Equal Opportunity Employer and encourages applications from all qualified candidates. EEO/AA Employer/Vet/Disabled

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