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Service Manager Jobs in Puerto Rico (NOW HIRING)

Guest Service Supervisor

Rincon, PR · On-site

$16.50 - $19.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Supervise employees making sure they are performing all the job duties implemented by management.

Guest Service Supervisor

Vega Alta, PR · On-site

$16.50 - $19.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Supervise employees making sure they are performing all the job duties implemented by management.

Guest Service Supervisor

Gurabo, PR · On-site

$19.10 - $22.31/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Supervise employees making sure they are performing all the job duties implemented by management.

Guest Service Supervisor

San German, PR · On-site

$15.51 - $18.51/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Supervise employees making sure they are performing all the job duties implemented by management.

Guest Service Supervisor

Mayaguez, PR · On-site

$16.60 - $19.81/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Supervise employees making sure they are performing all the job duties implemented by management.

Pharmacy Services Manager CPhT

Guaynabo, PR · On-site

$14.25 - $17.50/hr

Strong experience in fulfillment operations, scheduling, and team management. Skills and Competencies: * Excellent leadership and interpersonal skills. * Strong organizational and time management ...

Pharmacy Services Manager CPhT

Guaynabo, PR · On-site

$14.25 - $17.50/hr

Strong experience in fulfillment operations, scheduling, and team management. Skills and Competencies: * Excellent leadership and interpersonal skills. * Strong organizational and time management ...

Proven ability to manage multiple priorities in a dynamic, fast- paced setting. * Proficiencyinpharmacymanagementsystemsandfulfillmentsoftware. * Process- driven mindset with continuous improvement ...

Bar Manager

Lajas, PR · On-site

$7.25/hr

Join Our Team as a Bar Manager at Deli's Golden Bar! Looking for an exciting opportunity to lead ... If you're passionate about customer service, love a fast-paced environment, and have a knack for ...

Showing results 41-60

Service Manager information

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What are the most commonly searched types of Service jobs in Puerto Rico?

The most popular types of Service jobs in Puerto Rico are:

What job categories do people searching Service Manager jobs in Puerto Rico look for?

The top searched job categories for Service Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Service Manager jobs?

Cities in Puerto Rico with the most Service Manager job openings:

Infographic showing various Service Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Guest Service Supervisor

Global Partners

Rincon, PR • On-site

$16.50 - $19.50/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted 10 hours ago


Key responsibilities

  • Supervise employees to ensure they perform their job duties as directed by management.

  • Greet guests, address their inquiries and complaints, and provide an enjoyable shopping experience.

  • Ensure store operations such as safety, security, cleanliness, cash handling, and product replenishment are properly executed.


Job description


Job Summary:

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us.

TheGlobal Spiritis how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.

Job Description:

  • Supervise employees making sure they are performing all the job duties implemented by management.
  • Coaching employees by giving them constructive feedback to help perform certain tasks.
  • Greet guests and provide an enjoyable shopping experience for everyone.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
  • Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
  • Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
  • Ensure the 24/7 execution of all guest service programs and processes.
  • Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
  • Always replenishes products to ensure in-stock conditions.
  • Address inquiries and complaints from guests.
  • Check in external and internal vendors per established guidelines.

Additional Job Description:

  • Must be available to work flexible hours that may include day, nights, weekends and or holidays.
  • Must be efficient and organized.
  • Must be at least 18 years of age to be considered for position.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
  • Work in intermittent temperatures (i.e., cooler, outside, etc.,).
  • Must have reliable transportation.
  • High School Diploma High school diploma or equivalent

Pay Range:

$16.50 - $19.50

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

  • Coins!We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

  • Health & Wellness- Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

  • The Road Ahead- We offer 401k and a match component!

  • Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process (old GPS of the Interview Process)

We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.