PR · On-site
As a Service Manager, you would oversee all Front of House operations, make sure Legendary Food and Legendary Service is delivered to our guests, and manage all Front of House employees on a daily ...
Quick apply
PR · On-site
As a Service Manager, you would oversee all Front of House operations, make sure Legendary Food and Legendary Service is delivered to our guests, and manage all Front of House employees on a daily ...
Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...
Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...
Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...
Assistant Service Manager
San Juan, PR · On-site
Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...
Assistant Service Manager
San Juan, PR · On-site
Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...
PR · On-site
Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...
Operations Service Manager
$23.20 - $30.95/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
$23.20 - $30.95/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager
$23.10 - $32.55/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager
$23.10 - $32.55/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager
$24.95 - $33.25/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager
$24.95 - $33.25/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
PR · On-site
$55K - $60K/yr
Project Manager - Facilities Services Manager I (FSM I) Hybrid Position | Puerto Rico About GENCO General Contractors of PR Corp. GENCO General Contractors of PR Corp. is a federal contractor with ...
Quick apply
PR · On-site
$55K - $60K/yr
Project Manager - Facilities Services Manager I (FSM I) Hybrid Position | Puerto Rico About GENCO General Contractors of PR Corp. GENCO General Contractors of PR Corp. is a federal contractor with ...
Quick apply
Advise Team members, technicians, and customers on tires, parts, and service programs. Effectively communicates with all store Team members, managers, and customers. Key holder and responsible for ...
Advise Team members, technicians, and customers on tires, parts, and service programs. Effectively communicates with all store Team members, managers, and customers. Key holder and responsible for ...
Advise Team members, technicians, and customers on tires, parts, and service programs. Effectively communicates with all store Team members, managers, and customers. Key holder and responsible for ...
Advise Team members, technicians, and customers on tires, parts, and service programs. Effectively communicates with all store Team members, managers, and customers. Key holder and responsible for ...
PR Service Manger
Rio Grande, PR · On-site
... Manager feedback. • Train and coach service selling associates on Gas 3, process Vehicle Inspections, and general operation of store systems. • Partners as appropriate to recruit and interview ...
PR Service Manger
Rio Grande, PR · On-site
... Manager feedback. • Train and coach service selling associates on Gas 3, process Vehicle Inspections, and general operation of store systems. • Partners as appropriate to recruit and interview ...
Operations/Service Manager III
$23.75 - $31.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager III
$23.75 - $31.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager IV
$24.30 - $32.40/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager IV
$24.30 - $32.40/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$20 - $26.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$20 - $26.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager III
$22.60 - $30.15/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager III
$22.60 - $30.15/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager III
$22.60 - $30.15/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager III
$22.60 - $30.15/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$22.05 - $30.45/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$22.05 - $30.45/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager V
$24.85 - $33.10/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager V
$24.85 - $33.10/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Service Manager information
What Is a Service Manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What are high paying manager jobs?
High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.
Is a CSA job stressful?
A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
What does a Service Manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
How much does a service manager make?
The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.
How does a Service Manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
What is the role of a service manager?
A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Puerto Rico? The most popular types of Service jobs in Puerto Rico are:
What job categories do people searching Service Manager jobs in Puerto Rico look for? The top searched job categories for Service Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Service Manager jobs? Cities in Puerto Rico with the most Service Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 27 days ago
Texas Roadhouse rating
5.8
Based on 1,091 frontline employees who took The Breakroom Quiz
45th of 87 rated restaurants
Job description
Love your job at Texas Roadhouse! Join our family and take pride in your work! Texas Roadhouse is looking for a legendary Service Manager. As a Service Manager, you would oversee all Front of House operations, make sure Legendary Food and Legendary Service is delivered to our guests, and manage all Front of House employees on a daily basis. If you have a passion for people and providing a legendary guest experience, apply to be a Service Manager at Texas Roadhouse today!
As a Service Manager, your responsibilities would include:
Competency Statement(s)
Education: High School Graduate or General Education Degree (GED)
Experience: 2 years or more as a SM or Assistant SM in a full-service restaurant concept.
Computer Skills: Word, Excel
Other Skills:
As a Service Manager, your responsibilities would include:
- Driving sales, steps of service, and guest satisfaction
- In conjunction with all Management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
- Providing or directing all Front of House training
- Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
- Managing liquor orders and controlling liquor costs
- Enforcing applicable liquor laws and Responsible Alcohol Service guidelines.
- Assisting with the development of all Key Hourly employees, Assistant Managers, and Hourly employees by providing daily feedback on performance during one-on-ones
- Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
- Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
- Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff.
- Understanding, managing, and practicing safe food handling procedures
Competency Statement(s)
- Accountability - Ability to accept responsibility and account for his/her actions
- Communication, Oral - Ability to communicate effectively with others using the spoken word
- Communication, Written - Ability to communicate in writing clearly and concisely
- Ethical - Ability to demonstrate, conduct, and conform to a set of values and accepted standards
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines
- Working Under Pressure - Ability to complete assigned tasks under stressful situations
Education: High School Graduate or General Education Degree (GED)
Experience: 2 years or more as a SM or Assistant SM in a full-service restaurant concept.
Computer Skills: Word, Excel
Other Skills:
- The ability to multi-task
- Outgoing and personable a plus
- Good organizational skills
- Effective communicator
- Interpersonal and Supervisory skills
- Medical plan that includes Dental and Vision Insurance
- Paid Vacation
- 100% Paid Maternity Leave
- Short-Term and Long-Term Disability
- Paid Sick Days
- 401(k) Retirement Plan
- Many opportunities to support your community
- Annual holiday bonus
What Texas Roadhouse employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom