Service Manager Jobs in Puerto Rico (NOW HIRING)

The Senior Manager Line Service is responsible for the overall operation and functioning of the site's Line and Ramp Services team, ensuring safety and compliance for all flight line operations and maintaining excellent standards of customer service.

Aviation operates on a dynamic schedule-things can change fast, and our success depends on team members who can adapt to support each other, as well as our crews and customers. We are looking for team members who can embrace flexibility.

• We formally operate Sunday - Saturday, 6.00am - 12:00pm

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this exempt position will be as follows: $52,000 - $65,000 annually. 

• High School Diploma/GED
• 10+ years of work experience in line and ramp services
• Valid driver's license
• At least 7 years of experience in setting and implementing standards and operational guidelines
• Ability to demonstrate knowledge and understanding of aviation industry
• At least 7 years of experience managing mixed-level team members of professionals and managers and navigating in a matrixed organization
• At least 7 years of experience using MS Office
• Must obtain an Airport ID Badge within 30 days of employment

• Responsible for the overall operation and management of the flight line and line and ramp services team members and supervisors within established operating procedures and regulations
• Responsible for adhering to all safety policies and procedures by managing employees in direct line of reporting
• Responsible for management of hangar stacking and aircraft ramp parking
• Responsible for management of refueling and defueling all types of aircraft on a daily basis, demonstrating knowledge of specific fueling requirements
• Provides management of towing and disconnecting services for all types of aircrafts
• Executes hand signals in order to guide aircraft during arrivals and departures
• Provides service to aircraft using ground support equipment, e.g. use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.
• Communicates with employees and/or crew using radios in order to provide excellent customer service
• Creates and manages team schedules and absences; periodically monitoring/working different shifts for team management purposes.
• Manages individual and team performance; supports and monitors the growth and learning of team members
• Responsible for managing budget items such as CapEx, CUPA, etc.
• Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed
• Directs aircraft and hangar cleaning, as needed
• Assumes additional responsibilities in the absence of the FBO Supervisor and delegates responsibilities to qualified personnel
• Directs general grounds keeping activities (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.)
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
• Other duties as assigned

• Good internal/external commercial awareness
• Ability to demonstrate strong communication skills and experience communicating to diverse internal and external stakeholders
• Strong project management experience
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach.  The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.