$90K - $95K/yr
Service Manager - Dundas, ON Competitive Salary: $90,000-$95,000/year + Bonus + Comprehensive Benefits Are you an experienced Service Manager or Fleet Manager with a strong background in the ...
Quick apply
$90K - $95K/yr
Service Manager - Dundas, ON Competitive Salary: $90,000-$95,000/year + Bonus + Comprehensive Benefits Are you an experienced Service Manager or Fleet Manager with a strong background in the ...
Service Manager
Dundas, ON · On-site
CA$90K - CA$95K/yr
Service Manager - Dundas, ON Competitive Salary: $90,000-$95,000/year + Bonus + Comprehensive Benefits Are you an experienced Service Manager or Fleet Manager with a strong background in the ...
Service Manager
Dundas, ON · On-site
CA$90K - CA$95K/yr
Service Manager - Dundas, ON Competitive Salary: $90,000-$95,000/year + Bonus + Comprehensive Benefits Are you an experienced Service Manager or Fleet Manager with a strong background in the ...
Develop and maintain Service staff. * Establish strong working relationships with Service personnel, all dealership managers, the general public, and suppliers. * Make sure all manufacturers ...
Quick apply
Develop and maintain Service staff. * Establish strong working relationships with Service personnel, all dealership managers, the general public, and suppliers. * Make sure all manufacturers ...
Service Manager
Fort Erie, ON · On-site
CA$90K - CA$140K/yr
Automotive Service Manager - Fort Erie Toyota Expected Annual Compensation: $90,000-$140,000 Monday to Friday | Vehicle Allowance | Benefits | Monthly Performance Bonuses Fort Erie Toyota is looking ...
Service Manager
Fort Erie, ON · On-site
CA$90K - CA$140K/yr
Automotive Service Manager - Fort Erie Toyota Expected Annual Compensation: $90,000-$140,000 Monday to Friday | Vehicle Allowance | Benefits | Monthly Performance Bonuses Fort Erie Toyota is looking ...
Service Manager
Fort Erie, ON · On-site
CA$90K - CA$140K/yr
Automotive Service Manager - Fort Erie Toyota Expected Annual Compensation: $90,000-$140,000 Monday to Friday | Vehicle Allowance | Benefits | Monthly Performance Bonuses Fort Erie Toyota is looking ...
Quick apply
Service Manager
Fort Erie, ON · On-site
CA$90K - CA$140K/yr
Automotive Service Manager - Fort Erie Toyota Expected Annual Compensation: $90,000-$140,000 Monday to Friday | Vehicle Allowance | Benefits | Monthly Performance Bonuses Fort Erie Toyota is looking ...
YOUR IMPACT The Service Manager is responsible for managing client relationships end-to-end, ensuring exceptional service program delivery and client satisfaction. This role serves as a trusted ...
YOUR IMPACT The Service Manager is responsible for managing client relationships end-to-end, ensuring exceptional service program delivery and client satisfaction. This role serves as a trusted ...
Service Manager
Burlington, ON · On-site
CA$70K - CA$80K/yr
Job Summary Service Manager CM Lighting 12-month Contract $70,000 - $80,000 per annum In-Office | Burlington, ON, Canada The Opportunity With 15 Electricians and apprentices in the field every day ...
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Service Manager
Burlington, ON · On-site
CA$70K - CA$80K/yr
Job Summary Service Manager CM Lighting 12-month Contract $70,000 - $80,000 per annum In-Office | Burlington, ON, Canada The Opportunity With 15 Electricians and apprentices in the field every day ...
Service Manager
Brampton, ON · On-site
CA$85K - CA$90K/yr
What You'll Be Doing As a Service Manager, you'll lead a team of technicians and coordinators to ensure the smooth and efficient operation of the Service Department. You'll be responsible for ...
Service Manager
Brampton, ON · On-site
CA$85K - CA$90K/yr
What You'll Be Doing As a Service Manager, you'll lead a team of technicians and coordinators to ensure the smooth and efficient operation of the Service Department. You'll be responsible for ...
Service Manager
Toronto, ON · On-site
Service Manager - Heavy & Light Trucks - Scarborough Join Somerville Auto Group: A Family-Owned Leader in Transportation For over 60 years, Somerville has stood for integrity and quality, driven by a ...
Service Manager
Toronto, ON · On-site
Service Manager - Heavy & Light Trucks - Scarborough Join Somerville Auto Group: A Family-Owned Leader in Transportation For over 60 years, Somerville has stood for integrity and quality, driven by a ...
As a Service Manager, you'll lead a team of technicians and coordinators to ensure the smooth and efficient operation of the Service Department. You'll be responsible for scheduling work, reviewing ...
As a Service Manager, you'll lead a team of technicians and coordinators to ensure the smooth and efficient operation of the Service Department. You'll be responsible for scheduling work, reviewing ...
Service Manager
Mississauga, ON · On-site
CA$78K - CA$103K/yr
Requisition Number : 231651 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Mississauga, ON · On-site
CA$78K - CA$103K/yr
Requisition Number : 231651 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Timmins, ON · On-site
CA$130K - CA$140K/yr
As a Service Manager , you'll lead a diverse team responsible for welding, mechanical services, and field support operations that keep our customers running safely and efficiently. We're looking for ...
Service Manager
Timmins, ON · On-site
CA$130K - CA$140K/yr
As a Service Manager , you'll lead a diverse team responsible for welding, mechanical services, and field support operations that keep our customers running safely and efficiently. We're looking for ...
Service Manager
Hamilton, ON · On-site
CA$74K - CA$99K/yr
Requisition Number : 231110 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Hamilton, ON · On-site
CA$74K - CA$99K/yr
Requisition Number : 231110 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full-time position at our Windsor location from Monday to Friday.
Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full-time position at our Windsor location from Monday to Friday.
Service Manager
Toronto, ON · On-site
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
Toronto, ON · On-site
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...
One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...
Service Manager
Toronto, ON · On-site
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
Toronto, ON · On-site
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
Oldcastle, ON · On-site
Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full-time position at our Windsor location from Monday to Friday.
Quick apply
Service Manager
Oldcastle, ON · On-site
Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full-time position at our Windsor location from Monday to Friday.
Service Manager
Manotick, ON · On-site
Develop and maintain Service staff. * Establish strong working relationships with Service personnel, all dealership managers, the general public, and suppliers. * Make sure all manufacturers ...
Quick apply
Service Manager
Manotick, ON · On-site
Develop and maintain Service staff. * Establish strong working relationships with Service personnel, all dealership managers, the general public, and suppliers. * Make sure all manufacturers ...
Service Manager information
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Ontario?
The most popular types of Service jobs in Ontario are:
What are popular job titles related to Service Manager jobs in Ontario?
For Service Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Ontario look for?
The top searched job categories for Service Manager jobs in Ontario are:
What cities in Ontario are hiring for Service Manager jobs?
Cities in Ontario with the most Service Manager job openings:
$90K - $95K/yr
Full-time
Medical, Dental, PTO
Posted 10 days ago
Job description
Service Manager – Dundas, ON
Competitive Salary: $90,000–$95,000/year + Bonus + Comprehensive Benefits
Are you an experienced Service Manager or Fleet Manager with a strong background in the transportation industry?
We are seeking an experienced Service Manager to lead a team of skilled service technicians responsible for the repair and maintenance of heavy-duty commercial vehicles in Dundas, ON.
This is an excellent opportunity for a hands-on leader who understands service operations, customer relationships, technician development, and the importance of running an efficient and profitable service department. Dealership experience is considered a strong asset.
Key Responsibilities
- Oversee daily shop operations and ensure repairs are completed efficiently and to a high standard.
- Review, manage, and close work orders while ensuring accuracy and completeness.
- Prepare repair estimates and bids, and provide timely oversight of quotes for repair and maintenance work.
- Review and evaluate work orders for accuracy, profitability, and completeness.
- Address and resolve customer and internal service concerns professionally and effectively.
- Manage and evaluate department P&L, including capital expenditures and operating expenses.
- Work closely with other departments to promote communication, collaboration, and a strong team environment.
- Manage employee-related matters, including hiring, mentoring, performance management, disciplinary actions, and terminations.
- Identify technician training needs and coordinate training to ensure technicians remain current with evolving technology and industry practices.
- Promote a safe, professional, and productive shop environment.
- Perform other duties and responsibilities as assigned by senior management.
Qualifications
- Minimum 5 years of management experience within the heavy construction, mining equipment, commercial vehicle, or related heavy-equipment industry.
- Previous Service Manager, Fleet Manager, Shop Manager, or similar leadership experience.
- Dealership experience is considered an asset.
- Strong organizational and time-management skills with the ability to prioritize multiple responsibilities.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-management skills.
- Strong problem-solving and decision-making abilities.
- Proficient computer skills and the ability to learn and utilize service management systems.
- Demonstrated ability to lead, motivate, and develop a team.
- Strong understanding of service department operations, repair processes, and work-order management.
Compensation & Benefits
- $90,000–$95,000 per year, based on experience and qualifications.
- Comprehensive benefits package including:
- Health
- Dental
- RSP Matching Program
- Paid Time Off
- Paid Holidays
Shift:
Days, 8:00 AM–4:30 PM Monday–Friday
Apply Today!
If you're an experienced Service Manager, Fleet Manager, or Shop Manager looking for your next career opportunity in the Dundas area, we would like to hear from you.
Send your resume to:
orlando@prosmechanics.com
For more information, contact Orlando:
647-513-9399 | 1-844-407-7767
Visit www.prosmechanics.com for a full listing of available positions.
Reference: Service Manager – Dundas, ON