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Service Manager Jobs in Ontario (NOW HIRING)

SYDENSTRICKER NOBBE PARTNERS

Service Manager / Branch Manager The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair ...

Galderma

Customer Service Manager

Toronto, ON

Position Summary The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless 'Customer Journey' for both internal and external Galderma customers ...

New

Univar Solutions

Customer Service Manager

Toronto, ON · Hybrid

CA$100K/yr

The Customer Service Manager will play a key role in building strong client relationships, supporting the sales team, and driving continuous improvement in service levels. What we offer:

Walmart

Customer Service Manager

Oakville, ON

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Walmart

Customer Service Manager

London, ON

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Walmart

Customer Service Manager

Oshawa, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Apex Group Ltd

Client Service Manager

Mississauga, ON · On-site

Lead the client relationship management for Hedge Fund clients Actively cross selling our suite of services to our client base US GAAP & IFRS reporting standard for various fund structures Assisting ...

PRICE AUTOMOTIVE GROUP

If second repair visit, advises Service Manger so that proper documentation can occur. Follows established manufacturer protocol including verification of the owners complaint * Obtains the customers ...

Brandt

Service Manager - Windsor Peterbilt

Windsor, ON · On-site

The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This ...

Motorola

Software Customer Service Manager

Ottawa, ON · On-site

CA$100K - CA$135K/yr

The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...

Federal Signal

Service Manager- Heavy Equipment

London, ON · On-site

CA$100K - CA$115K/yr

Service Manager - Heavy Equipment London, ON About the Role We are seeking a hands-on, organized, and engaged Service Manager to lead our London operations. In this role, you will oversee service ...

401 Auto

Service Manager - Windsor Mitsubishi

Tecumseh, ON · On-site

CA$70K - CA$100K/yr

Service Manager - Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle Lead the Charge - Drive Excellence in Service, Team Performance, and ...

Hayward

Field Service Manager

Oakville, ON · On-site

CA$65K - CA$80K/yr

Responsibilities: * - Manage, train, and support Hayward's network of Authorized Service Centers and service partners. * Identify and onboard new Authorized Service Centers to expand the service ...

Federal Signal

Service Manager- Heavy Equipment

Concord, ON · On-site

CA$118K - CA$125K/yr

Service Manager - Heavy Equipment Vaughan, ON About the Role: We are seeking a hands-on, organized, and engaged Service Manager to lead our Vaughan operations. In this role, you will oversee service ...

Walmart

(CAN) Customer Service Manager

Kenora, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

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All JobsService JobsService Manager JobsService Manager Jobs in Ontario

Service Manager information

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Ontario?

The most popular types of Service jobs in Ontario are:

What are popular job titles related to Service Manager jobs in Ontario?

For Service Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Ontario look for?

The top searched job categories for Service Manager jobs in Ontario are:

What cities in Ontario are hiring for Service Manager jobs?

Cities in Ontario with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Ontario as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% In-person job distribution.

Assistant Service Manager - Waterloo

SYDENSTRICKER NOBBE PARTNERS

On-site

Full-time

Re-posted 8 hours ago

Job description

Reports To: Service Manager / Branch Manager

The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.

  • Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.

  • Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.

  • Provide clear communication with customers regarding service updates, estimates, and repair timelines.

  • Help coordinate technician workloads based on skill levels and job requirements.

  • Monitor service department performance metrics and support continuous improvement efforts.

  • Assist in managing department scheduling, including shop and field service calls.

  • Support warranty and internal claims processes with accurate and timely submission.

  • Ensure compliance with safety and environmental standards.

  • Step in to lead or supervise in the Service Manager’s absence.

  • Promote and maintain a high level of customer satisfaction and employee engagement.

  • Help maintain service department cleanliness, organization, and shop tools/equipment.

  • Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).

  • Strong customer service and communication skills.

  • Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.

  • Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW).

  • Ability to work in a fast-paced, team-oriented environment.

  • Proficient in Microsoft Office and dealership business systems.

  • High School Diploma or equivalent required; technical degree or certification preferred.

  • 2+ years of experience in a service-related or technician role.

  • Previous supervisory experience is a plus.

  • Typical dealership environment with exposure to equipment, noise, and shop operations.

  • Ability to lift up to 50 lbs and perform physical duties as needed.

  • May involve occasional field visits to customer locations.

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