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Service Manager Jobs in Alberta (NOW HIRING)

Bosch Truck Group Inc.

Service Manager

Calgary, AB · On-site

Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with non locations is Alberta and British Columbia. For 50 years we have ...

Bosch Truck Group Inc.

Service Manager

Calgary, AB · On-site

Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with non locations is Alberta and British Columbia. For 50 years we have ...

Recruitment Partners

Service Manager

Edmonton, AB · On-site

Service Manager Our client is searching for a Service Manager to join their team. This role will be responsible for tracking and ensuring adherence to preventative maintenance and regular service ...

Kaizen Automotive Group

Service Manager

Ponoka, AB · On-site

Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing departmental ...

Kaizen Automotive Group

Service Manager

Ponoka, AB · On-site

CA$100K - CA$120K/yr

Overview Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing ...

Fountain Tire

Service Manager, Edson

Edson, AB · On-site

Overview Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance ...

Fountain Tire

Service Manager, Edson

Edson, AB · On-site

Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to ...

FAIRMONT

Royal Service Manager

Jasper, AB · On-site

Lead and manage all aspects of the Front Office and Royal Service operations, ensuring all service standards are consistently achieved. * Oversee switchboard operations within Royal Service

Walmart

Customer Service Manager

Hinton, AB · On-site

CA$16.95/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Advantage Ford

Financial Service Manager

Calgary, AB · On-site

The Financial Service Manager will be responsible for after product sales and working with financial institutions to secure customer credit. The ideal candidate will have strong automotive and ...

Aramark

Food Service Manager

Vermilion, AB · On-site

CA$65K - CA$70K/yr

Lakeland College is seeking a dedicated and innovative Food Service Manager to lead our food service operations across both campuses in Vermillion and Lloydminster. This role is pivotal in delivering ...

Walmart

(CAN) Customer Service Manager

Slave Lake, AB · On-site

CA$17.45/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

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Service Manager information

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Alberta?

The most popular types of Service jobs in Alberta are:

What are popular job titles related to Service Manager jobs in Alberta?

For Service Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Alberta look for?

The top searched job categories for Service Manager jobs in Alberta are:

What cities in Alberta are hiring for Service Manager jobs?

Cities in Alberta with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Manager

Fort Mcmurray, AB

Brandt Tractor Ltd
See more jobs at Brandt Tractor Ltdexternal

Full-time

Medical, Dental, Retirement

Posted 10 days ago

Job description

Brandt is currently seeking a Service Manager for our Fort McMurray Construction and Forestry location.

The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident mechanics.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For
  • Managing service workflow Enforcing standards, policies, and reporting practices are followed to established standards
  • Development and management of the Service Department budget to meet financial and operational goals
  • Preparing quotes for customer work orders; opening & closing work orders
  • Inspect/operate customer equipment as part of resolving concerns/diagnostics
  • Monitor service revenue and expenses monthly
  • Ensure work is performed according to established safety and industry standards
  • Reviewing employee performance against goals on an ongoing basis
  • Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment
What We Look For
  • Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
  • Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
  • Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
  • Must be proficient in using work-related desktop applications and web-based productivity applications
  • Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
  • A recent driver's abstract will be required
  • Demonstrates a strong commitment to occupational health and safety 5-7 years' progressive, combined experience in service, management and business (i.e. journeyperson heavy dute mechanic, combined with 3 years' management/supervisory experience in the heavy duty equipment industry)
  • Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
  • Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
  • Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers

What We Offer
  • Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
  • Continuous Learning: through on-the-job training and educational opportunities.
  • Opportunities for advancement within a growing company that values initiative and teamwork.
  • Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
  • Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.


When you work for Brandt, we work for you.  It’s as simple as that.