Service Manager We are looking for an exceptional Service Manager to join our team in Camrose, AB . This position will have support from a great leadership team, the ability to grow a department ...
Service Manager We are looking for an exceptional Service Manager to join our team in Camrose, AB . This position will have support from a great leadership team, the ability to grow a department ...
Service Manager
Camrose, AB · On-site
Service Manager We are looking for an exceptional Service Manager to join our team in Camrose, AB . This position will have support from a great leadership team, the ability to grow a department ...
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Service Manager
Camrose, AB · On-site
Service Manager We are looking for an exceptional Service Manager to join our team in Camrose, AB . This position will have support from a great leadership team, the ability to grow a department ...
Service Manager
Fort Mcmurray, AB · On-site
The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
Service Manager
Fort Mcmurray, AB · On-site
The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
Service Manager
Edmonton, AB · On-site
Service Manager Our client is searching for a Service Manager to join their team. This role will be responsible for tracking and ensuring adherence to preventative maintenance and regular service ...
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Service Manager
Edmonton, AB · On-site
Service Manager Our client is searching for a Service Manager to join their team. This role will be responsible for tracking and ensuring adherence to preventative maintenance and regular service ...
Service Manager
Ponoka, AB · On-site
Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing departmental ...
Service Manager
Ponoka, AB · On-site
Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing departmental ...
Service Manager
CA$100K - CA$120K/yr
Overview Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing ...
Service Manager
CA$100K - CA$120K/yr
Overview Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing ...
Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you ...
Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you ...
Service Manager
Edmonton, AB · On-site
Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you ...
Service Manager
Edmonton, AB · On-site
Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you ...
Service Manager
Edmonton, AB · On-site
Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you ...
Service Manager
Edmonton, AB · On-site
Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you ...
Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you ...
Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you ...
Service Manager
Grande Prairie, AB · On-site
Service Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience * Lead, coach ...
Quick apply
Service Manager
Grande Prairie, AB · On-site
Service Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience * Lead, coach ...
The Service Manager will be responsible for managing the sales and delivery of agriculture equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
The Service Manager will be responsible for managing the sales and delivery of agriculture equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
Service Manager, Whitecourt
Whitecourt, AB · On-site
CA$65K - CA$85K/yr
Fountain Tire Whitecourt is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to ...
Service Manager, Whitecourt
Whitecourt, AB · On-site
CA$65K - CA$85K/yr
Fountain Tire Whitecourt is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to ...
Service Manager, Whitecourt
Whitecourt, AB · On-site
CA$65K - CA$85K/yr
Overview Fountain Tire Whitecourt is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality ...
Service Manager, Whitecourt
Whitecourt, AB · On-site
CA$65K - CA$85K/yr
Overview Fountain Tire Whitecourt is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality ...
Assistant Service Manager
Edmonton, AB · On-site
The Assistant Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Assistant ...
Assistant Service Manager
Edmonton, AB · On-site
The Assistant Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Assistant ...
The Service Manager will be responsible for managing the sales and delivery of agriculture equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
The Service Manager will be responsible for managing the sales and delivery of agriculture equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
Service Manager, Edson
Edson, AB · On-site
Overview Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance ...
Service Manager, Edson
Edson, AB · On-site
Overview Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance ...
Service Manager, Edson
Edson, AB · On-site
Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to ...
Service Manager, Edson
Edson, AB · On-site
Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to ...
Service Manager - Agriculture
Olds, AB · On-site
The Service Manager will be responsible for managing the sales and delivery of agriculture equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
Service Manager - Agriculture
Olds, AB · On-site
The Service Manager will be responsible for managing the sales and delivery of agriculture equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
Customer Service Manager
CA$17.45/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Customer Service Manager
CA$17.45/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Service Manager information
What Is a Service Manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What are high paying manager jobs?
High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.
Is a CSA job stressful?
A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
What does a Service Manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
How much does a service manager make?
The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.
How does a Service Manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
What is the role of a service manager?
A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Alberta? The most popular types of Service jobs in Alberta are:
What are popular job titles related to Service Manager jobs in Alberta? For Service Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Alberta look for? The top searched job categories for Service Manager jobs in Alberta are:
What cities in Alberta are hiring for Service Manager jobs? Cities in Alberta with the most Service Manager job openings:
Full-time
Re-posted 4 days ago
Job description
Service Manager
We are looking for an exceptional Service Manager to join our team in Camrose, AB. This position will have support from a great leadership team, the ability to grow a department, lead an exceptional service team, review service department metrics and interact with customers on a regular basis.
What makes the role exciting and what does it involve?
- Responsible for overseeing the operations of the service department, which includes, but not limited to:
- Providing leadership and coaching to the service department (a Service Writer, Shop Foreman and Service Technicians);
- Completing annual performance reviews, performance management meetings as needed, and interviewing candidates for open positions;
- Reviewing service department metrics, department goals and financial objectives.
- Managing expenses;
- Creating annual budgets, in collaboration with the Branch Manager;
- Developing marketing plans to support the department with reaching monthly and annual budgets;
- Finding ways to improve the customer experience, taking action on client feedback and creating strategies to bring back lost customers; and,
- Handling client concerns.
- Conducting final reviews of work orders for accuracy and quality assurance.
- Managing the submission of warranty claims as per manufacture guidelines.
- Scheduling and assigning work to Service Technicians, as appropriate per skill level.
What are we looking for?
- Previous experience as a Service Manager, Operations Manager, technical leadership role, or leadership role in the agriculture industry. Preferred but not required.
- Certification as a Journeyperson, Agriculture Equipment Technician or Heavy Equipment Technician, but not required.
- Good understanding of agriculture equipment or experience working/growing up on a farm. Would be an asset, but not required.
- Good understanding of service department metrics and financials would be helpful. This is something we can teach!
- Great coaching skills and able to effectively motivate a team to achieve department goals.
- Client satisfaction focused, while also balancing the interests of the company.
Why work for Agriterra?
- A competitive base salary, with a quarterly incentive program
- A great benefits package
- An RRSP matching program
- A great company culture, you'll get to work with a lot of amazing people!
- Tenure bonuses