The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with non locations is Alberta and British Columbia. For 50 years we have ...
Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with non locations is Alberta and British Columbia. For 50 years we have ...
Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with non locations is Alberta and British Columbia. For 50 years we have ...
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Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with non locations is Alberta and British Columbia. For 50 years we have ...
Service Manager Our client is searching for a Service Manager to join their team. This role will be responsible for tracking and ensuring adherence to preventative maintenance and regular service ...
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Service Manager Our client is searching for a Service Manager to join their team. This role will be responsible for tracking and ensuring adherence to preventative maintenance and regular service ...
Service Manager
Ponoka, AB · On-site
Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing departmental ...
Service Manager
Ponoka, AB · On-site
Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing departmental ...
Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer equipment in a timely and effective manner. Why You'll Love Working With Us * Competitive wages
Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer equipment in a timely and effective manner. Why You'll Love Working With Us * Competitive wages
Service Manager
Edmonton, AB · On-site
Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer equipment in a timely and effective manner. Why You'll Love Working With Us * Competitive wages
Service Manager
Edmonton, AB · On-site
Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer equipment in a timely and effective manner. Why You'll Love Working With Us * Competitive wages
Service Manager
Ponoka, AB · On-site
CA$100K - CA$120K/yr
Overview Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing ...
Service Manager
Ponoka, AB · On-site
CA$100K - CA$120K/yr
Overview Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing ...
Service Manager
Fort Mackay, AB · On-site
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
Fort Mackay, AB · On-site
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
Fort Mackay, AB · On-site
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
Fort Mackay, AB · On-site
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
The Service Manager I coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new ...
The Service Manager I coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new ...
Service Manager
Fort Mckay, AB · On-site
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
Fort Mckay, AB · On-site
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
CA$27.33 - CA$40.99/hr
The Service Manager I coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new ...
Service Manager
CA$27.33 - CA$40.99/hr
The Service Manager I coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new ...
Service Manager
Fort Mackay, AB · On-site
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
Fort Mackay, AB · On-site
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...
Service Manager
Edmonton, AB · On-site
Service Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience * Lead, coach ...
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Service Manager
Edmonton, AB · On-site
Service Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience * Lead, coach ...
Service Manager
Edmonton, AB · On-site
Service Manager * Bar Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience
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Service Manager
Edmonton, AB · On-site
Service Manager * Bar Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience
Service Manager
Grande Prairie, AB · On-site
Service Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience * Lead, coach ...
Quick apply
Service Manager
Grande Prairie, AB · On-site
Service Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience * Lead, coach ...
Service Manager
Leduc, AB · On-site
Service Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience * Lead, coach ...
Quick apply
Service Manager
Leduc, AB · On-site
Service Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience * Lead, coach ...
Service Manager - Agriculture
Claresholm, AB · On-site
The Service Manager will be responsible for managing the sales and delivery of agriculture equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
Service Manager - Agriculture
Claresholm, AB · On-site
The Service Manager will be responsible for managing the sales and delivery of agriculture equipment after-market support services (component diagnostics, repair, and replacement). This includes ...
Service Manager information
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Alberta?
The most popular types of Service jobs in Alberta are:
What are popular job titles related to Service Manager jobs in Alberta?
For Service Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Alberta look for?
The top searched job categories for Service Manager jobs in Alberta are:
What cities in Alberta are hiring for Service Manager jobs?
Cities in Alberta with the most Service Manager job openings:
Job description
Overview
Brandt is currently seeking a Service Manager for our Fort McMurray Construction and Forestry location.
The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident mechanics.
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
- Managing service workflow
- Enforcing standards, policies, and reporting practices are followed to established standards
- Development and management of the Service Department budget to meet financial and operational goals
- Preparing quotes for customer work orders; opening & closing work orders
- Inspect/operate customer equipment as part of resolving concerns/diagnostics
- Monitor service revenue and expenses monthly
- Ensure work is performed according to established safety and industry standards
- Reviewing employee performance against goals on an ongoing basis
- Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment
What We Look For
- Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
- Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
- Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
- Must be proficient in using work-related desktop applications and web-based productivity applications
- Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
- A recent driver's abstract will be required
- Demonstrates a strong commitment to occupational health and safety
- 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy dute mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry)
- Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
- Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
- Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers
What We Offer
- Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
- Retirement savings programs: Pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that. 
#LI-onsite
Required Skills
Required Experience