Hybrid work options ` How you'll make an impact As Manager, Customer Service, you'll guide a dynamic team located across British Columbia and Northern Alberta focused on delivering exceptional ...
Hybrid work options ` How you'll make an impact As Manager, Customer Service, you'll guide a dynamic team located across British Columbia and Northern Alberta focused on delivering exceptional ...
Hybrid work options ` How you'll make an impact As Manager, Customer Service, you'll guide a dynamic team located across British Columbia and Northern Alberta focused on delivering exceptional ...
Hybrid work options ` How you'll make an impact As Manager, Customer Service, you'll guide a dynamic team located across British Columbia and Northern Alberta focused on delivering exceptional ...
Manager, Customer Service
Falher, AB · Hybrid
Hybrid work options ` How you'll make an impact As Manager, Customer Service, you'll guide a dynamic team located across British Columbia and Northern Alberta focused on delivering exceptional ...
Manager, Customer Service
Falher, AB · Hybrid
Hybrid work options ` How you'll make an impact As Manager, Customer Service, you'll guide a dynamic team located across British Columbia and Northern Alberta focused on delivering exceptional ...
Operate within budgets and approvals established by the Service Manager. * Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals. * Achieve and ...
Operate within budgets and approvals established by the Service Manager. * Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals. * Achieve and ...
Service Technician-Shop
Fort Mcmurray, AB · On-site
Operate within budgets and approvals established by the Service Manager. * Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals. * Achieve and ...
Service Technician-Shop
Fort Mcmurray, AB · On-site
Operate within budgets and approvals established by the Service Manager. * Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals. * Achieve and ...
Reporting to the Service Manager , the Service Administrator acts as the front-line support for the service operations teams. This role is responsible for issuing work orders, purchase orders ...
Reporting to the Service Manager , the Service Administrator acts as the front-line support for the service operations teams. This role is responsible for issuing work orders, purchase orders ...
Client Service Team Manager
Edmonton, AB · On-site
Why This Role Is CriticalToOur Success The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer ...
Client Service Team Manager
Edmonton, AB · On-site
Why This Role Is CriticalToOur Success The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer ...
Client Service Team Manager
Edmonton, AB · On-site
Why This Role Is Critical To Our Success The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer ...
Quick apply
Client Service Team Manager
Edmonton, AB · On-site
Why This Role Is Critical To Our Success The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer ...
Greeting customers Placing seat covers and floor mats covers into vehicles Parking vehicles Any other duties given by the service manager Successful Candidates Possess : Valid Driver's License and a ...
Quick apply
Greeting customers Placing seat covers and floor mats covers into vehicles Parking vehicles Any other duties given by the service manager Successful Candidates Possess : Valid Driver's License and a ...
Service Technician - Shop
Calgary, AB · On-site
Operate within budgets and approvals established by the Service Manager. * Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals. * Achieve and ...
Service Technician - Shop
Calgary, AB · On-site
Operate within budgets and approvals established by the Service Manager. * Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals. * Achieve and ...
Field Service Technician
Edmonton, AB · On-site
* You will report to the Central Region Customer Service Manager and be responsible for the installation and maintenance of bulk gas supply systems * Work on small on-site plants, food freezing ...
Field Service Technician
Edmonton, AB · On-site
* You will report to the Central Region Customer Service Manager and be responsible for the installation and maintenance of bulk gas supply systems * Work on small on-site plants, food freezing ...
Field Service Technician
Edmonton, AB · On-site
* You will report to the Central Region Customer Service Manager and be responsible for the installation and maintenance of bulk gas supply systems * Work on small on-site plants, food freezing ...
Field Service Technician
Edmonton, AB · On-site
* You will report to the Central Region Customer Service Manager and be responsible for the installation and maintenance of bulk gas supply systems * Work on small on-site plants, food freezing ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. * Establish and maintain effective, communicative ...
Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. * Establish and maintain effective, communicative ...
Foreman - Service
Fort Mcmurray, AB · On-site
Manage costs and ensure profitability of the department * Opening and closing work orders ... Experience in a service department setting required * Familiarity with John Deere and competitive ...
Foreman - Service
Fort Mcmurray, AB · On-site
Manage costs and ensure profitability of the department * Opening and closing work orders ... Experience in a service department setting required * Familiarity with John Deere and competitive ...
Service Manager Want to work with one of the most prestigious luxury auto brands in the world? Join our dynamic team at our state-of-the-art Lexus dealership, proudly located in Calgary's vibrant ...
Quick apply
Service Manager Want to work with one of the most prestigious luxury auto brands in the world? Join our dynamic team at our state-of-the-art Lexus dealership, proudly located in Calgary's vibrant ...
Service Advisor - Technical
Westlock, AB · On-site
Service Sales Manager The Alberta Agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment. RME consists of 45 construction and agricultural equipment ...
Service Advisor - Technical
Westlock, AB · On-site
Service Sales Manager The Alberta Agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment. RME consists of 45 construction and agricultural equipment ...
Title: Manager, IT Service Delivery Company: Hopewell Residential Management Employment Type: Full-time, Permanent Location: Calgary, AB About Hopewell Residential Hopewell Residential is one of ...
Title: Manager, IT Service Delivery Company: Hopewell Residential Management Employment Type: Full-time, Permanent Location: Calgary, AB About Hopewell Residential Hopewell Residential is one of ...
Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop quotes for accuracy, keeping customers informed of repair status and changes. * Participate in ...
Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop quotes for accuracy, keeping customers informed of repair status and changes. * Participate in ...
Service Manager information
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Alberta?
The most popular types of Service jobs in Alberta are:
What are popular job titles related to Service Manager jobs in Alberta?
For Service Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Alberta look for?
The top searched job categories for Service Manager jobs in Alberta are:
What cities in Alberta are hiring for Service Manager jobs?
Cities in Alberta with the most Service Manager job openings:
Full-time
Posted 28 days ago
Job description
Closing Date (MM/DD/YYYY):
08/09/2026Worker Type:
Term (Fixed Term)Language(s) Required:
EnglishTerm Duration (in months):
18Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$94,620 - $128,020Why FCC?
At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.
Here's what you can expect when you join our team:
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options
How you'll make an impact
As Manager, Customer Service, you'll guide a dynamic team located across British Columbia and Northern Alberta focused on delivering exceptional customer service in Agriculture financing. You'll coach and mentor staff on building relationships with customers and creating strong partnerships with internal teams, ensuring quality documentation and efficient processes. Working with the district leadership team, you'll help shape strategy, optimize workflow, and support the district business plan to achieve organizational goals.
If you have a passion for the agriculture industry, love supporting others, and enjoy leading teams through change and growth, this could be a role for you.
What you'll do
Lead a high-performing customer service team, managing performance and development
Establish and reinforce consistent service standards, performance expectations and Relationship Management Practices (RMP)
Manage workload priorities, identify employee development requirements, set goals and evaluate performance
Work with district leadership team to develop and execute business plan and marketing strategies between business units
Monitor operational reports (for example, compliance and loan review)
Maintain the district budget and manage daily operations: facilities management, meetings and event planning
What you'll bring to the team
Required qualifications:
A bachelor's degree in administration or business
A minimum of four years of related experience (or an equivalent combination of education and experience)
Leadership experience, including coaching, mentoring and developing team members to improve performance or achieve measurable results
Demonstrated experience delivering agricultural or commercial financial services, including relationship building, assessing clients' needs, supporting lending or credit processes, or managing a portfolio of business or farm clients
Experience leading or supporting change initiatives, driving continuous improvement and delivering measurable impact in processes, teams or projects
Valid driver's license and ability to travel within the province
Not sure you meet every requirement? We encourage you to apply anyway.
You belong here
At FCC, we're committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
Indigenous Peoples
Members of visible minority groups
Persons with disabilities
Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.