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Service Manager Jobs in Wetaskiwin, AB (NOW HIRING)

Recruitment Partners

Service Manager

Edmonton, AB

Service Manager Our client is searching for a Service Manager to join their team. This role will be responsible for tracking and ensuring adherence to preventative maintenance and regular service ...

Kaizen Automotive Group

Service Manager

Ponoka, AB · On-site

Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing departmental ...

Sunbelt Rentals

Service Manager

Edmonton, AB

Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer equipment in a timely and effective manner. Why You'll Love Working With Us * Competitive wages

Kaizen Automotive Group

Service Manager

Ponoka, AB · On-site

CA$100K - CA$120K/yr

Overview Position Summary The Service Manager is responsible for leading the daily operations of the dealership's Service Department, ensuring an excellent customer experience while maximizing ...

Progress Residential

Service Manager

Edmonton, AB

The Service Manager I coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new ...

Pretiumenterpriseservices

Service Manager

Edmonton, AB

CA$27.33 - CA$40.99/hr

The Service Manager I coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new ...

The Canadian Brewhouse

Service Manager

Edmonton, AB · On-site

Service Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience * Lead, coach ...

The Canadian Brewhouse

Service Manager

Leduc, AB · On-site

Service Manager Responsibilities: * Handle difficult situations, and guiding the team when challenges arise. * Table touching, ensuring all guests are receiving that 'wow' experience * Lead, coach ...

Brandt

Service Writer - Truck and Tailer

Nisku, AB · On-site

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. Duties & Responsibilities

Brandt

Foreman

Ponoka, AB · On-site

The individual acts as the Service Manager when the Manager is away from the dealership and provide quotes and estimates to customers as required, review work orders with customers, directs closing ...

Finning

Customer Service Supervisor - OEM

Edmonton, AB · On-site

Manage and monitor all aspects of the Service Billing, Component Procurement, Timekeeping, Reception, and Administrative Support functions, working with internal and external stakeholders to align ...

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Service Manager information

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What cities near Wetaskiwin, AB are hiring for Service Manager jobs?

Cities near Wetaskiwin, AB with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Wetaskiwin, AB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Service Manager

Recruitment Partners

Edmonton, AB

Full-time

Re-posted 29 days ago

Job description

Service Manager
Our client is searching for a Service Manager to join their team. This role will be responsible for tracking and ensuring adherence to preventative maintenance and regular service scheduling. A successful candidate will ensure all necessary staff, parts, fluids are scheduled so that regular servicing can occur.
Your success will be defined by your ability to:
  • Coordinate activities of mechanics on repair priorities
  • Coordinate needs of the mechanics with the parts department
  • Play a direct role in educating drivers regarding proper unit care and maintenance
  • Meet with and coordinate needs of the Operations Managers from different lines of business
  • Develop enhanced preventative maintenance guidelines and protocols based upon observed experience
  • Issue work orders to mechanics for completion, ensuring completion and enter into the management software
  • Assist with interpreting parts requisitions from mechanics to parts personnel and ensure all work and parts are properly recorded
  • Review driver pre and post trips notes and issues within the system for information on needs and issues to ensure they are being completed correctly
  • Develop monthly and annual budgets, as well as sufficient inventory backstock for needed critical components that might have long delivery timelines
Your strengths include:
  • Journeyman Red Seal Mechanic certification is required
  • Experience overseeing heavy truck operations
  • Familiarity with diagnostics and repairs
  • Proficiency with various diagnostics programs, with preference given to Fleetio
If you are interested in this role and meet the above criteria, please click the “Apply” button to send your resume directly to Bobi-Jo Warner.
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta’s best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.
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Contact us today – Your Search Partner – www.recruitmentpartners.ca