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Service Manager Jobs in Fairview, AB (NOW HIRING)

A&W Canada

Shift Supervisor

Fairview, AB · On-site

Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit; * Enjoy mentoring people - you're a natural at supporting staff in ...

A&W Canada

Shift Supervisor

Fairview, AB · On-site

Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit; * Enjoy mentoring people - you're a natural at supporting staff in ...

Cargill

Grain Origination Representative

Fairview, AB · On-site

We also offer a range of farmer services and risk management solutions. Job Purpose and Impact The Grain Origination Representative will represent the critical link between customers, strategic ...

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Service Manager information

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What cities near Fairview, AB are hiring for Service Manager jobs? Cities near Fairview, AB with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Fairview, AB as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Shift Supervisor

A&W Canada

Fairview, AB • On-site

Full-time

Re-posted 27 days ago

Job description

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their shift.


You will excel and find happiness in this job if you:

  • Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit;
  • Enjoy mentoring people - you're a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
  • Embrace change - and get excited to rally the team to implement new innovation from A&W;
  • Have a knack for dealing well with a variety of people;
  • Have initiative, good judgement, and decision making - you're also responsible, reliable, and honest.
  • Love working in a team - and together as partners to get the job done in a dynamic fast food environment.

Abilities:

  • Excellent guest service
  • Competence in all restaurant positions
  • Leadership experience, including the ability to direct the work of others
  • Ability to learn quickly
  • Ability to work as part of a team
  • Effective communication skills
  • Ability to multi-task
  • Basic mathematical skills
  • Knowledge of the retail environment
  • Strong interpersonal skills

Working Conditions:

  • Working in a fast-paced environment
  • Working in a diverse environment with many different personalities and attitudes
  • Working together as partners, as a cohesive unit with co-workers
  • Working with hot products and equipment
  • Working with cleaning materials and chemicals 
  • Working in a noisy environment
  • Working with sharp objects (knives, slicers, etc.)
  • Use of portable or step ladder may be required 

Physical Requirements:

  • This position requires the employee to stand for an extended period of time (up to 8 hours)
  • Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
  • Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
  • Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times 
  • Maintaining good personal hygiene and appropriate uniform 
  • Having the capacity to handle stressful situations

Why work at A&W?

  • We pride ourselves on our food. We're on a journey to source simple, great-tasting ingredients, farmed with care.
  • Good food makes good food, but there is more to our story than that. We're all about doing the right thing. From using compostable packaging to fundraising to support Canadians living with Multiple Sclerosis, we strive to make a positive impact in our community. 
  • We know you've got a life outside of work. That's why we offer flexible schedules so you can work as much or as little as you need.
  • You'll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
  • We pay a competitive wage.
  • As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They're one part of the secret sauce that makes A&W such an awesome place to work. We can't wait to tell you all about them.

Requirements

Eligible to work in Canada


Company Information

Working with A&W is more than just sharing a love of great burgers. By joining our team you'll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we've never been the kind of company to sit back and wait for change to happen. For us, it's all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

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