You are an expert in the sales process and delivering progressive lending and investment services ... Promoting referrals to our Wealth Management, Business Banking and 3rd party providers * Adhering ...
New
You are an expert in the sales process and delivering progressive lending and investment services ... Promoting referrals to our Wealth Management, Business Banking and 3rd party providers * Adhering ...
New
Shift Supervisor
Fairview, AB · On-site
Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit; * Enjoy mentoring people - you're a natural at supporting staff in ...
Shift Supervisor
Fairview, AB · On-site
Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit; * Enjoy mentoring people - you're a natural at supporting staff in ...
Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit; * Enjoy mentoring people - you're a natural at supporting staff in ...
Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit; * Enjoy mentoring people - you're a natural at supporting staff in ...
An AI-empowered Customer Relationship Management (CRM) platform to work your leads and your ... Customer-focused and service-oriented mindset * Self-motivated and goal-orientated * Sales ...
Quick apply
An AI-empowered Customer Relationship Management (CRM) platform to work your leads and your ... Customer-focused and service-oriented mindset * Self-motivated and goal-orientated * Sales ...
An AI-empowered Customer Relationship Management (CRM) platform to work your leads and your ... Customer-focused and service-oriented mindset * Self-motivated and goal-orientated * Sales ...
An AI-empowered Customer Relationship Management (CRM) platform to work your leads and your ... Customer-focused and service-oriented mindset * Self-motivated and goal-orientated * Sales ...
... Managed Companies with over 4,000 employees across Canada, the US, the UK, and Europe. At Richardson, we are committed to enhancing our facilities and services and investing in our people and our ...
New
... Managed Companies with over 4,000 employees across Canada, the US, the UK, and Europe. At Richardson, we are committed to enhancing our facilities and services and investing in our people and our ...
New
Service Manager information
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs
What cities near Fairview, AB are hiring for Service Manager jobs?
Cities near Fairview, AB with the most Service Manager job openings:
Assistant Branch Manager - Fairview
Fairview, AB • On-site
Connect First Credit Union
Full-time
Medical, Retirement, PTO
Posted yesterday
New
Job description
Join Servus Credit Union - Canada’s Largest Credit Union!
We are hiring for a Full-time Assistant Branch Manager to join our Fairview Branch!
Posting closes: September 11, 2026
Employment Status: Full-time, 37.5 hours per week
Additional Information: If selected for interview, please come prepared with a 30-60-90 day plan for the branch.
For Internal Use Only - Job Grade: M1/B
At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.
We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.
We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.
Join Servus and discover a better way to work.
As an Assistant Branch Manager, reporting to the Market Director, your primary goal is to empower, support and develop your team of Financial Advisors. As an Assistant Branch Manager, you have a passion for leading people and can help your Financial Advisors understand our member's needs, therefore driving performance and success for the branch. You are an expert in the sales process and delivering progressive lending and investment services to our members.
What You'll be Doing:
- Motivating and coaching employees to find opportunities to shape members financial fitness
- Being proactive in pursuing new business opportunities
- Monitoring and ensuring financial targets are being met or exceeded for the branch
- Promoting referrals to our Wealth Management, Business Banking and 3rd party providers
- Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
- Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
- Preparing accurate and complete documentation, processing account changes, and handling member inquiries in a timely and efficient manner
What you Bring:
- 5 years of retail banking experience
- A minimum of 3 years experience as a Financial Advisor
- A comprehensive understanding of lending and credit
Although not required, the following education/certificates are valuable assets:
- Post-secondary education in Finance (or related studies)
- Investment Funds in Canada Course & License (IFIC)
- Personal Financial Service Advice (PFSA)
- Financial Planning I (FP1)
Why Servus?
Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
- Competitive compensation including performance-based incentive pay and profit share
- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Meaningful work towards individual and corporate goals
- Opportunities to get involved and give back through an employee volunteer program
At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!
What happens next?
We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.
At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!
Qualified applicants are invited to apply online.
We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.