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Service Director Jobs in Alberta (NOW HIRING)

Mnp Llp

Client Services Director

Calgary, AB · On-site

Make an impact with our Digital team as a Client Services Director. The successful candidate will ... Align account plans and go-to-market activities across service lines. * Connect clients with the ...

Mnp

Client Services Director

Calgary, AB · On-site

Make an impact with our Digital team as a Client Services Director. The successful candidate will ... Align account plans and go-to-market activities across service lines. * Connect clients with the ...

Gehc

Field Service Representative

Calgary, AB · Remote

Provide direct technical service on customers equipment install base, including preventative maintenance, remedial service, field modification instruction, installation and calibration to factory and ...

Aramark

Food Service Supervisor

Lethbridge, AB · On-site

CA$15 - CA$17/hr

... Direct daily activities. • Maintains food production that ensures the safety and quality of food ... Rooted in service and united by our purpose, we strive to do great things for each other, our ...

Aramark

Food Service Supervisor

Brooks, AB · On-site

CA$15 - CA$18/hr

... Direct daily activities. • Maintains food production that ensures the safety and quality of food ... Rooted in service and united by our purpose, we strive to do great things for each other, our ...

Miratech

Delivery Director

Edmonton, AB · On-site +1

We are a global IT services and consulting company that brings together enterprise and start-up ... We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful ...

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Service Director information

See Alberta salary details

$34.5K

$86.6K

$155.5K

How much do service director jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service director in Alberta is $86,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $104,500.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Alberta?

The most popular types of Service jobs in Alberta are:

What are popular job titles related to Service Director jobs in Alberta?

For Service Director jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Alberta look for?

The top searched job categories for Service Director jobs in Alberta are:

What cities in Alberta are hiring for Service Director jobs?

Cities in Alberta with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $86,578 per year, or $41.6 per hour.

Associate Director - Geospatial

Calgary, AB • Hybrid

BakerHicks
See more jobs at BakerHicksexternal

Full-time

Life, Retirement, PTO

Posted 11 days ago

Job description

At BakerHicks, we're committed to shaping a healthier, safer and more sustainable world. As we continue to grow our Digital and Geospatial capabilities, we're looking for an experienced and inspiring leader to join us as Associate Director - Geospatial. 

This is a unique opportunity to lead an established team while influencing the future direction of geospatial services across a multidisciplinary engineering consultancy. You'll play a pivotal role in helping our sectors harness the power of spatial data, GIS, digital technologies and AI-driven solutions to deliver better outcomes for our clients.  

We're seeking someone who is passionate about developing people, fostering innovation, building meaningful client relationships, and creating an environment where teams can thrive and grow. 

As Associate Director - Geospatial, you'll be responsible for leading and growing BakerHicks' geospatial capability, combining technical leadership with business development, client engagement, and team growth.  

Key responsibilities include: 

  • Defining and delivering the geospatial strategy, business plan, and growth roadmap for the discipline. 
  • Driving business development activities, identifying new opportunities and expanding existing client relationships.
  • Leading bids, tenders, proposals, and client presentations to help grow revenue and increase market presence.  
  • Acting as a trusted advisor to clients and developing long-term strategic partnerships.
  • Building, mentoring, and growing a high-performing geospatial team, creating clear development pathways and fostering a culture of collaboration and innovation.  
  • Providing technical leadership and governance across geospatial projects and programmes.
  • Championing the adoption of GIS, AI, automation, digital twins, and emerging technologies to improve project delivery and client outcomes 

Why Join BakerHicks? 

This role offers the opportunity to make a lasting impact. You'll be joining a talented and growing team that is open to new ideas, embraces innovation and actively encourages continuous improvement. 

What makes this opportunity different? 

  • The chance to shape and grow a national geospatial capability.
  • Significant influence over strategy, innovation and future direction.
  • Opportunity to build and develop your own team.
  • Active involvement in AI initiatives and digital transformation projects.
  • Opportunity to develop innovative ArcGIS applications and geospatial solutions.
  • Exposure to a diverse range of infrastructure and engineering projects.
  • A collaborative culture where ideas are welcomed and innovation is encouraged.
  • The support to develop your career while helping others develop theirs. 

About You 

 We're looking for an experienced geospatial professional who combines strong technical expertise with exceptional leadership and relationship-building skills. 

You'll likely bring: 

  • Significant experience leading geospatial teams within a consultancy, infrastructure, engineering or related environment.
  • Experience developing and growing teams, capabilities, services or business units.
  • Strong commercial awareness and a track record of supporting business development activities.
  • Experience building client relationships and winning new work.
  • Extensive knowledge of geospatial technologies including ArcGIS Enterprise, ArcGIS Online, QGIS and related platforms.
  • Experience in GIS, spatial analytics, data management, digital delivery and geospatial innovation. 

Many of the positions within our company are subject to security clearance or security assurance levels. 

The successful candidate must be able to obtain and maintain the appropriate level of security clearance or assurance level for this role, in line with client and sector requirements.

In some cases, additional nationality or residency criteria may also apply due to specific client or national security obligations.

Further information on National security clearance levels can be found on the UK Government website: (National security vetting: clearance levels - GOV.UK) 

About BakerHicks 

We've been innovating in design, engineering and project delivery since 1957 and operate from 14 locations for a truly European reach. For more about our company story, see: About | BakerHicks. 

BakerHicks. A Morgan Sindall Group company.  

Benefits 

Whatever your discipline, you'll be alongside some of the most talented people in the industry. Our network of offices are appealing, friendly and comfortable spaces, easily accessible by car or public transport. And our salary and benefits packages are some of the best in the industry.  

What you get will depend on what you do, with individual performance-related rewards also on offer in addition to: 

  • Company car or cash allowance 
  • Up to 6% matched contributory pension plan 
  • Life assurance scheme 
  • 25 days annual leave plus ability to buy additional leave 
  • Discount scheme (including gym membership, mobile phones etc) 
  • Flexible/hybrid working 
  • Family friendly policies 
  • Employee assistance 
  • Professional development 

BakerHicks is an equal opportunity employer. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion throughout.  
BakerHicks is an inclusive organisation welcoming talent from all backgrounds. Applicants are assessed on the basis of personal merit and qualifications.   

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