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Service Director Jobs in Alberta (NOW HIRING)

Aramark

Food Service Manager

Calgary, AB

The Food Service Manager plays a key role in creating a safe, welcoming, and resident focused ... A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark ...

Aramark

Food Service Supervisor

Brooks, AB

CA$17.65/hr

... Direct daily activities. • Maintains food production that ensures the safety and quality of food ... Rooted in service and united by our purpose, we strive to do great things for each other, our ...

Alberta Health Services

Executive Director

Medicine Hat, AB · On-site

CA$64.94 - CA$116.89/hr

Patients rely on these services to increase their quality of health and lives. Your role greatly ... The Executive Director (ED) is an expert providing leadership and consultation across NFLES. In ...

Rimkus

Director - Global Energy Services

Edmonton, AB · On-site

Promote and provide superior customer service and responsiveness to customer needs. * Work with ... direct marketing at industry conferences. * Contribute to a rapidly growing, industry-leading ...

Rimkus

Director - Global Energy Services

Calgary, AB · On-site

Promote and provide superior customer service and responsiveness to customer needs. * Work with ... direct marketing at industry conferences. * Contribute to a rapidly growing, industry-leading ...

Rimkus

Director - Global Energy Services

Calgary, AB · On-site

Promote and provide superior customer service and responsiveness to customer needs. * Work with ... direct marketing at industry conferences. * Contribute to a rapidly growing, industry-leading ...

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All JobsService JobsService Director JobsService Director Jobs in Alberta

Service Director information

See Alberta salary details

$34.5K

$86.6K

$155.5K

How much do service director jobs pay per year?

As of Aug 2, 2026, the average yearly pay for service director in Alberta is $86,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Alberta? The most popular types of Service jobs in Alberta are:
What are popular job titles related to Service Director jobs in Alberta? For Service Director jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Alberta look for? The top searched job categories for Service Director jobs in Alberta are:
What cities in Alberta are hiring for Service Director jobs? Cities in Alberta with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Alberta as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $86,578 per year, or $41.6 per hour.

Director of IT Service

Lyra Technology Group

Calgary, AB • On-site

Other

Re-posted 14 days ago

Job description

Lyra Technology Group is seeking a Director of Service to oversee all service delivery outcomes for a Managed Services Provider.  This role will ensure we deliver excellent, consistent client experience while scaling profitably through clear direction, strong people leadership, and data-driven operational execution.  The Director of Service owns the strategy, performance, and improvement of the service organization, supporting clients across multiple industries. You will lead through managers, build a metrics-driven culture, strengthen accountability, and ensure projects and managed services are delivered on time, on budget, and with high quality.  This role has significant autonomy across service operations, budget, tooling decisions, and performance management-escalating only decisions that create significant business-wide impact or require major financial commitment through the President/Integrator.

Your work as a Director of Service will include the following duties:  

Service Leadership & Culture
   Lead and coach the Service leadership team (including the Services Manager and Projects & Improvements Manager, or their successors).
   Create clarity across priorities, roles, and decision rights-reducing friction over shared resources.
   Build a culture of accountability, continuous improvement, and "Help First" client service.


Client Experience & Service Quality
   Drive consistent service delivery that improves CSAT, reduces escalations, and resolves issues with high-quality solutions.
   Establish a system for ticket trending and recurring-issue prevention (problem management mindset).
   Serve as an escalation resource as needed-primarily by ensuring the right people and processes engage quickly.


EOS Execution: Scorecard, Rhythm, and Accountability
   Own Service measurables and present Service performance in weekly Leadership Team (L10) meetings.
   Implement/maintain a service operating rhythm: scorecard cadence, weekly priorities, issue-solving, and accountability.
   Identify what additional KPIs The ITeam should track and implement them with discipline.


SLA Performance & Ticketing Discipline 
   Own SLA compliance and the underlying data integrity required to measure and improve it.
   Improve ticketing workflows and standards in ConnectWise so performance is reportable, accurate, and actionable.
   Ensure responsiveness standards are consistently met:
   Current Business hours: respond/pick up tickets within 4 hours (Mon-Fri) - live phone pick up with 15 minute to return a voicemail.
   After-hours: best-effort on-call responsiveness for calls.


Projects & Delivery Excellence
   Ensure project delivery is predictable and well-managed: scope, schedule, resourcing, execution, QA/closeout.
   Improve project management cadence and reduce "project starvation" caused by reactive demands.
   Resolve the structural question of "dedicated projects vs. shared resources" using data and capacity planning.


Capacity Planning & Org Scaling
   Build a capacity model that links ticket volume, SLA targets, and project demand to staffing needs.
   Reduce voicemail/call abandonment through improved triage, scheduling/dispatch, and resource allocation.
   Make hiring recommendations with clear ROI and workload justification.


Financial Ownership & Vendor/Tool Strategy
   Own the Service budget and be accountable for service and project gross margin.
   Improve labor efficiency, utilization/throughput, realization, overtime control, and forecasting.
   Lead vendor management and tool cost optimization across service delivery.

Cross-Functional Alignment
   Partner with Sales/Account Management (relationship owners) to ensure smooth onboarding, delivery expectations, and feedback loops.
   Coordinate with the President/Integrator on priorities that affect the whole business (major investments, strategic changes, significant hiring).


Measurables (Initial Weekly Scorecard Ownership)
   The Director of Service will own and mature the Service Scorecard. Initial weekly measurable ownership includes:
   SLA compliance
   Number of calls to voicemail (and/or abandonment rate as available)
   Number of escalations (with trend by tier/client)
   Projects over budget (and progression to on-time/on-budget/on-scope)
   Service team capacity (forecast vs. actual; coverage; workload vs. staffing)


Our ideal Director of Service has the following qualifications:
   Proven leadership experience in a service delivery organization; MSP/Managed IT Services leadership experience strongly preferred.
   Demonstrated ability to build and run a metrics-driven operation (scorecards, forecasting, performance management).
   Strong people leadership: coaching managers, developing teams, handling conflict, and driving accountability.
   Working knowledge of MSP service delivery (ticketing/SLA systems, escalations, documentation, and project delivery).
   Technical credibility sufficient to set standards, review architecture, and engage in escalations when needed (without being the day-to-day engineer).
   Strong written and verbal communication; client-focused decision-making.
   Proven strategic planning skills and experience
   Nice to have (not required): ITIL, PMP, HDI, CISSP, EOS experience.

The targeted base compensation for this role is 130,000 -150,000 CAD and will operate out of the Calgary, Alberta office on a hybrid basis. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment-we want to hear from you. 

Apply