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Service Excellence Manager Jobs in Florida (NOW HIRING)

Public Storage

District Manager

Pensacola, FL · On-site

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Daytona Beach, FL

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Pensacola, FL · On-site

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Panama City, FL · On-site

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Pembroke Pines, FL

$116K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Davie, FL · On-site

$116K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Pembroke Pines, FL

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Pensacola, FL

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Pensacola, FL · On-site

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Panama City, FL

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Davie, FL

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Miami Lakes, FL · On-site

$116K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Miami Lakes, FL

$116K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Davie, FL

$116K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Pensacola, FL · On-site

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Hollywood, FL · On-site

$116K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Pensacola, FL · On-site

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Miami Lakes, FL

$116K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Climate Pros LLC

Service Manager

Tamarac, FL · On-site

Your role isn't just about fixing equipment; it's about cultivating a culture of excellence where ... Service Management: * Provide exceptional support to both internal and external customers.

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Showing results 41-60

All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Florida

Service Excellence Manager information

See Florida salary details

$24.7K

$52.3K

$88.6K

How much do service excellence manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service excellence manager in Florida is $52,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $60,200.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are the most commonly searched types of Service Excellence jobs in Florida? The most popular types of Service Excellence jobs in Florida are:
What are popular job titles related to Service Excellence Manager jobs in Florida? For Service Excellence Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Florida look for? The top searched job categories for Service Excellence Manager jobs in Florida are:
What cities in Florida are hiring for Service Excellence Manager jobs? Cities in Florida with the most Service Excellence Manager job openings:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,288 per year, or $25.1 per hour.

District Manager

Public Storage

Pensacola, FL • On-site

$109K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Public Storage rating

6.9

Company rating: 6.9 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

5th of 29 rated removal and storage companies

Job description

Company Description
Annual Compensation Pay Range: $93,000 - $109,000
We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!
As a District Manager, you're passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we're looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!
Job Description
Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
Lead an Engaged Team:
  • Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
  • Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:
  • Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
  • Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
  • Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:
  • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
  • Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:
  • Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
  • Communicate effectively with customers, colleagues and team-members

BENEFITS:
  • $109,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
    • Second year bonus potential increase to $20,000 performance-based bonus
    • Participation in company stock program that includes dividends paid quarterly
  • Internal promotional and career opportunities throughout the United States
  • Extensive training and coaching plans - we want you to succeed!
  • Comprehensive group healthcare programs
  • 401(k) with generous employer match
  • Paid time off
  • Monday thru Friday work schedule

Qualifications
Qualifications & Expectations
  • Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
  • Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry.
  • Proven track record of top tier performance.
  • Experience managing operational audits and payroll budgets.
  • Exceptional communication and time management skills.
  • Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
  • Passion for sales and customer service excellence.
  • Bachelor's Degree preferred.
  • Weekend availability by telephone.
  • 6 work weekends (Saturday or Sunday, not both) per year required during peak season
  • Occasional travel required to other markets for support

Additional Information
  • All your information will be kept confidential according to EEO guidelines.
  • The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.

REFDMSD068

What Public Storage employees say

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Benefits

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Workplace

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About Public Storage

Sourced by ZipRecruiter

Public Storage is a leading self-storage real estate investment trust (REIT) in the United States. With thousands of storage facilities across the country, Public Storage offers convenient and secure storage solutions for individuals and businesses. Public Storage facilities provide a range of storage unit sizes to accommodate various needs, from personal belongings to commercial inventory. Public Storage well-maintained and clean facilities are equipped with advanced security systems, including electronic gate access, surveillance cameras, and on-site management, ensuring the safety and protection of stored items.

Industry

Warehousing and storage

Company size

5,001 - 10,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1972

Social media

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