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Service Excellence Manager Jobs in Florida (NOW HIRING)

GoTo Foods

Operations Excellence Manager

Destin, FL · On-site

The Operations Excellence Manager (OEM) plays a pivotal role in ensuring brand standard compliance ... Service, and Cleanliness (QSC) assessments. This role supports New Store Openings (NSO) by ...

Ascension

Scheduling Excellence Manager

Pensacola, FL

Labor Management Schedule: Monday-Friday | Onsite greater than 50% of the work week How you'll make ... in service, growth, care and connection. We empower our 97,000+ associates to bring their skills ...

Valley Bank

Division Operations Manager I

Tampa, FL · On-site

Conduct Service Excellence Manager meetings, with the support and guidance of the SDOM to disseminate and discuss new and revised initiatives in operations, sales, service and compliance. Actively ...

Trutech Wildlife Service

Service Manager

Orlando, FL · On-site

$65K/yr

... service excellence. * Oversee service fleet maintenance within the district, ensuring vehicles are properly serviced and operational at all times. * Act as a resource for service and customer ...

Napior Management LLC

Service Manager

Palmetto, FL · On-site

$60K/yr

- Service Manager Overview: Skyway MotorspaceTM is a new high end car storage, detail, and service ... We are committed to excellence and seeking professionals to join our team of dedicated and serious ...

PetSuites

Customer Service Supervisor

Winter Garden, FL · On-site

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

Myer Pty Ltd

Customer Service Manager

Sydney, FL · On-site

Sydney - South As a Customer Service Manager at Myer Miranda you'll be the driving force behind our customer service excellence - leading teams across multiple departments to deliver outstanding ...

PetSuites

Customer Service Supervisor

Winter Garden, FL · On-site

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

Alphabe Insight Inc

Customer Support Manager

Tampa, FL · On-site

$55K - $61K/yr

We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Florida

Service Excellence Manager information

See Florida salary details

$24.7K

$52.3K

$88.6K

How much do service excellence manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service excellence manager in Florida is $52,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $60,200.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are the most commonly searched types of Service Excellence jobs in Florida?

The most popular types of Service Excellence jobs in Florida are:

What are popular job titles related to Service Excellence Manager jobs in Florida?

For Service Excellence Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Florida look for?

The top searched job categories for Service Excellence Manager jobs in Florida are:

What cities in Florida are hiring for Service Excellence Manager jobs?

Cities in Florida with the most Service Excellence Manager job openings:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,288 per year, or $25.1 per hour.

Operations Excellence Manager

GoTo Foods

Destin, FL • On-site

Full-time

Posted 19 days ago

Job description

The Operations Excellence Manager (OEM) plays a pivotal role in ensuring brand standard compliance and operational excellence across both company-owned and franchise locations through comprehensive Quality, Service, and Cleanliness (QSC) assessments. This role supports New Store Openings (NSO) by providing essential training and facilitating communication among various cross-functional teams, ensuring a seamless launch process. Leveraging leadership and expertise, the OEM cultivates productive relationships with store operators, offering guidance and coaching to elevate business operations. Overall, this manager is integral to enhancing guest experience, operational efficiency, and supporting brand initiatives, thereby contributing significantly to the brand's success and growth.

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