Customer Support Manager
$55K - $61K/yr
We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to ...
Customer Support Manager
$55K - $61K/yr
We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to ...
Brand Excellence Administrator
Gainesville, FL · On-site
$15/hr
Administrate in conjunction with Franchise Management and provide backup support to Club Management ... Member service oversight - ensuring staff is providing a superior customer experience at all times ...
Brand Excellence Administrator
Gainesville, FL · On-site
$15/hr
Administrate in conjunction with Franchise Management and provide backup support to Club Management ... Member service oversight - ensuring staff is providing a superior customer experience at all times ...
Service Manager
Orlando, FL · On-site
... excellence. The Service Manager provides oversight and direction to Lead Technicians (where ... applicable), Service Coordinators, Service Technicians, and Vendors, ensuring alignment with ...
Service Manager
Orlando, FL · On-site
... excellence. The Service Manager provides oversight and direction to Lead Technicians (where ... applicable), Service Coordinators, Service Technicians, and Vendors, ensuring alignment with ...
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Quick apply
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Quick apply
District Manager
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Pembroke Pines, FL · On-site
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Pembroke Pines, FL · On-site
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Daytona Beach, FL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Daytona Beach, FL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Panama City, FL · On-site
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Quick apply
District Manager
Panama City, FL · On-site
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Sarasota, FL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Quick apply
District Manager
Sarasota, FL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Sarasota, FL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Sarasota, FL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Pensacola, FL · On-site
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Quick apply
District Manager
Pensacola, FL · On-site
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Quick apply
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Daytona Beach, FL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Daytona Beach, FL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Hollywood, FL · On-site
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Quick apply
District Manager
Hollywood, FL · On-site
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Miami Lakes, FL · On-site
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Miami Lakes, FL · On-site
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Pensacola, FL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Pensacola, FL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Service Excellence Manager information
See Florida salary details
$24.7K - $30.5K
6% of jobs
$30.5K - $36.3K
11% of jobs
$39.1K is the 25th percentile. Wages below this are outliers.
$36.3K - $42.1K
16% of jobs
$42.1K - $47.9K
16% of jobs
The median wage is $48.1K / yr.
$47.9K - $53.7K
15% of jobs
$58.1K is the 75th percentile. Wages above this are outliers.
$53.7K - $59.5K
14% of jobs
$59.5K - $65.3K
9% of jobs
$65.3K - $71.1K
5% of jobs
$71.1K - $76.9K
4% of jobs
$76.9K - $82.7K
2% of jobs
$82.7K - $88.6K
1% of jobs
$24.7K
$52.3K
$88.6K
How much do service excellence manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for service excellence manager in Florida is $52,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $60,200.00 per year, depending on experience, location, and employer.
How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?
A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.
What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?
To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.
What is the difference between Service Excellence Manager vs Customer Service Manager?
| Aspect | Service Excellence Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Enhancing overall service quality and customer experience | Managing customer support teams and resolving issues |
| Certifications | Typically Six Sigma, CX certifications | Customer service or support certifications |
| Work Environment | Cross-departmental, strategic initiatives | Customer support centers, call centers |
| Industry Usage | Retail, hospitality, healthcare, corporate | Retail, telecom, banking, hospitality |
The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.
What is a service excellence manager?
A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are the most commonly searched types of Service Excellence jobs in Florida? The most popular types of Service Excellence jobs in Florida are:
What are popular job titles related to Service Excellence Manager jobs in Florida? For Service Excellence Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Florida look for? The top searched job categories for Service Excellence Manager jobs in Florida are:
What cities in Florida are hiring for Service Excellence Manager jobs? Cities in Florida with the most Service Excellence Manager job openings:
$55K - $61K/yr
Full-time
Re-posted yesterday
Job description
Company Description
Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact.
Job Description
Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.
Responsibilities
Lead and manage the customer support team to ensure effective and efficient service delivery.
Implement and optimize customer service strategies, workflows, and best practices.
Monitor KPIs and service metrics to ensure performance standards are met or exceeded.
Handle escalated customer inquiries with professionalism and sound decision-making.
Collaborate with internal departments to streamline communication and enhance the customer journey.
Train, mentor, and develop team members to strengthen skills and overall performance.
Prepare regular reports on customer feedback, service trends, and team progress.
Qualifications
Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.
Responsibilities
Lead and manage the customer support team to ensure effective and efficient service delivery.
Implement and optimize customer service strategies, workflows, and best practices.
Monitor KPIs and service metrics to ensure performance standards are met or exceeded.
Handle escalated customer inquiries with professionalism and sound decision-making.
Collaborate with internal departments to streamline communication and enhance the customer journey.
Train, mentor, and develop team members to strengthen skills and overall performance.
Prepare regular reports on customer feedback, service trends, and team progress.
Qualifications
Strong leadership and communication skills with the ability to guide and motivate teams.
Excellent problem-solving abilities and a customer-centric mindset.
Solid organizational skills with attention to detail and process improvement.
Ability to work effectively in a fast-paced, collaborative environment.
Proficiency in support systems, ticketing processes, and performance tracking tools.
Additional Information
Benefits
Competitive salary range of $55,000 - $61,000
Opportunities for career growth and professional development
Supportive and dynamic work environment
Job Type: Full-time
Skill-building and advancement opportunities within a growing company