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Service Dispatcher Jobs in Iowa (NOW HIRING)

Scott County, IA

Public Safety Dispatcher

Davenport, IA · On-site

$57K - $79K/yr

AND some previous customer service or dispatch experience; OR an equivalent combination of education, training, and experience. Knowledge of: Applicable local, State, and Federal laws, codes ...

Hfecorp

Adventureland Park - Security Dispatcher

Altoona, IA · On-site

$16.25 - $21.25/hr

Our passionate hosts make this purpose possible through everyday acts of love and service-what we ... The Security and Communications Dispatcher operates a complex communication system for ...

UnityPoint Health

Public Safety Dispatcher

Dubuque, IA · On-site

As a Public Safety Dispatcher at UnityPoint Health - Finley Hospital, you'll be the vital link ... Support overall safety operations and contribute to a culture of security awareness and service ...

UnityPoint Health

Public Safety Dispatcher

Dubuque, IA · On-site

As a Public Safety Dispatcher at UnityPoint Health - Finley Hospital, you'll be the vital link ... Support overall safety operations and contribute to a culture of security awareness and service ...

City of Dubuque

Public Safety Dispatcher

Dubuque, IA · On-site

$28.95 - $32.36/hr

Respond to questions and service requests. Participate in the city's intercultural competency ... Customer service or dispatcher experience; and Possession of a high school diploma or its ...

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See Iowa salary details

$12

$19

$28

How much do service dispatcher jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service dispatcher in Iowa is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.36 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Employers often look for experience in customer service or logistics, and some positions may require a high school diploma or equivalent. Competition can be moderate, but having relevant skills and certifications can improve chances of employment.
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Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,507 per year, or $20 per hour.

Public Safety Dispatcher

Scott County, IA

Davenport, IA • On-site

$57K - $79K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Salary : $57,740.80 - $79,580.80 Annually
Location : Davenport, IA
Job Type: Full-time
Job Number: 01962
Department: Scott Emergency Communications Center
Opening Date: 08/03/2026
Closing Date: 8/20/2026 4:30 PM Central
Job Summary
Under general supervision, the Public Safety Dispatcher answers calls at the Scott Emergency Communications Center and dispatches emergency calls to emergency responders and non-emergency call to the appropriate resources or agency in accordance with established procedures.
As part of the hiring process, all applicants will need to complete the following steps:
CritiCall Applicant Testing-August 21st - August 28th
First Interview-held in person at SECC September 3rd, 4th, 8th, 9th, or 10th.
Possibly second interview and Dispatch Sit-Along
*Curious about a career in Dispatch. SECC is holding an open house on August 10th from 5pm-7pm to see what we do and ability to ask questions.
Job Responsibilities
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
Answers incoming emergency calls; obtains required information for emergency responses and enters related information into the computer aided dispatch (CAD) system; prioritizes calls for service and notifies outside supervises when officers or deputies are unavailable for immediate response.
Dispatches police, sheriff, and fire departments in accordance with established policies and procedures; utilizes CAD system to track and monitor the status of responding personnel
Answers all non-emergency, alarm, and administrative calls; obtains all pertinent call information and enters a call for service into CAD system; refers call to appropriate agency or resource.
Monitors and responds to all NCIC/ IOWA tele-messages sent to the NCIC terminal; completes inquiries as requested by officers, authorized personnel, or other authorizes agencies.
Enters and clears warrants, stolen vehicles, missing persons, and missing or stolen articles into appropriate system; enters and modifies orders of protection as necessary.
Attends and participates in training and continuing education as required to maintain all required certifications.
Operates all radio consoles and support equipment; notifies management of any equipment issues.
Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy.
Performs related duties as assigned.
Standards For Initial Consideration
Education, Training, and Experience Guidelines:
High school diploma or GED equivalent; AND some previous customer service or dispatch experience; OR an equivalent combination of education, training, and experience.
Knowledge of:
Applicable local, State, and Federal laws, codes, regulations, and ordinance.
Scott County and surrounding county geography.
Customer service principles, practices, and etiquette.
Critical thinking principles and practices.
Records maintenance policies, procedures, and practices.
Skill in:
Maintaining composure in high stress situations.
Operating a computer including standard software and some specialized software; using multiple monitors.
Typing and entering data with speed and accuracy.
Maintaining accurate records and technical documentation.
Completing multiple tasks simultaneously and with frequent interruptions.
Establishing and maintaining cooperative working relationships.
Communicating effectively verbally and in writing.
Supplemental Information
License and Certification Requirements
Must obtain Emergency Fire Dispatcher, Emergency Police Dispatcher, and NCIC certifications within one (1) year of hire.
Must successfully complete Emergency Telecommunicator training within one (1) year of hire.
Physical Demands and Working Environment:
Work is performed indoors in the Scott Emergency Communications Center and requires sitting for long periods of time.
The following is a summary of benefits provided to non-union County employees. Benefits for employees covered under a collective bargaining agreement may vary somewhat depending on specific contract provisions.

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