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Service Dispatcher Jobs in Iowa (NOW HIRING)

City of Cedar Rapids

911 Dispatcher

Cedar Rapids, IA · On-site

$59K - $75K/yr

Join our team as a 911 Dispatcher and become a vital lifeline between those in need and emergency services. We're looking for a calm, compassionate, and quick-thinking individual who thrives in a ...

GardenCore

Dispatcher

Oskaloosa, IA · On-site

$22 - $24/hr

GardenCore is seeking a Dispatcher that will be responsible for the dispatch function, coordinating ... Work closely with customer service to understand the product availability and logistic issues of ...

Per Mar Security Services

Service Coordinator

Welton, IA · On-site

$16 - $18/hr

We are looking for a detail-oriented, friendly and helpful person to join our Service Dispatch team! The Service Coordinator will schedule and monitor service calls for service technicians and ...

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See Iowa salary details

$12

$19

$28

How much do service dispatcher jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service dispatcher in Iowa is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.36 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Entry-level positions may be easier to obtain, while more experienced roles may require relevant certifications or prior experience in logistics or customer service.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.
More about Service Dispatcher jobs
What are popular job titles related to Service Dispatcher jobs in Iowa? For Service Dispatcher jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Service Dispatcher jobs in Iowa look for? The top searched job categories for Service Dispatcher jobs in Iowa are:
What are popular job titles related to Service Dispatcher jobs in IA? For Service Dispatcher jobs in IA, the most frequently searched job titles are:
Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,507 per year, or $20 per hour.

Dispatcher

Holt Plumbing Heating Cooling & Electrical

Des Moines, IA • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Dispatcher

At Holt, we believe great work starts with great people. We know our success is powered by the people behind the tools. We focus on creating a culture built on teamwork, trust and pride in a job well done. We work hard and have fun doing it. If you’re looking for more than just a job punching a clock and want to be part of a team delivering top notch comfort to our customers Holt is looking for motivated, positive team players to join our team!

What you’ll do:

  • Evaluate customer calls and assign the best technician for each service appointment.
  • Manage technician schedules and monitor their progress throughout the day.
  • Provide updates to customers on technician arrival times and job statuses.
  • Maintain accurate records of service calls and prepare reports for management.
  • Respond to customer inquiries and resolve scheduling conflicts as needed.
  • Foster a professional and friendly rapport with customers to encourage repeat business.

What you bring:

  • High school diploma or equivalent
  • Previous experience in dispatching or customer service preferred
  • Strong verbal and written communication skills
  • Ability to multitask, stay organized, and work in a fast-paced environment
  • Problem-solving mindset with the ability to handle challenging situations diplomatically
  • Proficiency with scheduling software and basic computer applications
  • Positive attitude and a commitment to teamwork

Physical Requirements:

  • Prolonged periods of sitting

Benefits:

  • Health Coverage: Employer-paid medical, dental, and vision plan options
  • Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
  • Savings Accounts: FSA and HSA contribution options
  • Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

  • Paid time off and holidays
  • Paid parental leave

Growth and Training Opportunities:

  • Tuition Reimbursement
  • On-going training and development

Requirements:

  • To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Holt is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.


USD $20.00/Hr.
USD $22.00/Hr.

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