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Service Dispatcher Jobs in Iowa (NOW HIRING)

R3 Roofing & Exteriors

HVAC CSR / Dispatcher

Davenport, IA · On-site

$16.25 - $20.25/hr

Position: CSR/Dispatcher Location: Davenport, IA Company: R3 Heating & Air (A Division of R3 Roofing & Exteriors) Schedule: Full-Time | Monday-Friday | In-Office About Us: R3 Heating & Air is the ...

Modern Heating & Air

HVAC CSR / DISPATCHER

Des Moines, IA

$16.50 - $20.75/hr

Join Our Team as a HVAC CSR / DISPATCHER Are you a master at multitasking? Do you thrive in a fast-paced environment? Are you passionate about making people FEEL GOOD INSIDE by providing top-notch ...

Modern Heating & Air

HVAC CSR / DISPATCHER

Altoona, IA · On-site

$16.50 - $20.50/hr

Join Our Team as a HVAC CSR / DISPATCHER Are you a master at multitasking? Do you thrive in a fast-paced environment? Are you passionate about making people FEEL GOOD INSIDE by providing top-notch ...

Modern Heating & Air

HVAC CSR / DISPATCHER

Ankeny, IA

$16 - $20/hr

Join Our Team as a HVAC CSR / DISPATCHER Are you a master at multitasking? Do you thrive in a fast-paced environment? Are you passionate about making people FEEL GOOD INSIDE by providing top-notch ...

Modern Heating & Air

HVAC CSR / DISPATCHER

Urbandale, IA · On-site

$16 - $20/hr

Join Our Team as a HVAC CSR / DISPATCHER Are you a master at multitasking? Do you thrive in a fast-paced environment? Are you passionate about making people FEEL GOOD INSIDE by providing top-notch ...

MCI Careers

Early Morning Dispatch

Marengo, IA · On-site

$12.10 - $16.10/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA ... As an Early Morning Call Center Dispatch Representative , you will play an essential role in ...

Glen-Gery

Coordinator, Customer Service

Adel, IA

$18.25 - $23.75/hr

Prepare purchase orders and maintain minimum stock requirements * Back up other customer service/dispatcher team members REQUIRED SKILLS/ABILITIES : * Excellent communication, interpersonal and ...

MCI Careers

Early Morning Dispatch

Iowa, IA · On-site

$12.10 - $16.10/hr

This position supports customer service, technical support, and customer sales interactions. It ... As an Early Morning Call Center Dispatch Representative , you will play an essential role in ...

MCI Careers

Early Morning Dispatch

Iowa, IA · On-site

$16 - $20/hr

This position supports customer service, technical support, and customer sales interactions. It ... As an Early Morning Call Center Dispatch Representative , you will play an essential role in ...

Trinity Health

Dispatcher

Centralia, IA · On-site

MercyOne Des Moines Ambulance Service Full-Time (72 hours bi-weekly) Day Shift (12 hours shift) The Dispatcher's primary focus is to be the communication link between Mercy One, Pediatric Transport ...

Trinity Health

Dispatcher

Centralia, IA · On-site

MercyOne Des Moines Ambulance Service Full-Time (72 hours bi-weekly) Mixed Rotating 12 hours shifts The Dispatcher's primary focus is to be the communication link between Mercy One, Pediatric ...

Trinity Health

Dispatcher

Centralia, IA · On-site

MercyOne Des Moines Ambulance Service Full-Time (72 hours bi-weekly) Mixed Rotating 12 hours shifts The Dispatcher's primary focus is to be the communication link between Mercy One, Pediatric ...

Glen-Gery

Coordinator, Customer Service

Adel, IA · On-site

$18.25 - $23.75/hr

Prepare purchase orders and maintain minimum stock requirements * Back up other customer service/dispatcher team members REQUIRED SKILLS/ABILITIES : * Excellent communication, interpersonal and ...

Arrow Towing Company

Dispatcher

Council Bluffs, IA · On-site

Arrow Towing is hiring Dispatchers ; shifts are flexible and available any time of day or night, 7 ... Upsell our services, provide pricing, relay appropriate response times * Work with drivers to ...

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All JobsService Dispatcher JobsService Dispatcher Jobs in Iowa

Service Dispatcher information

See Iowa salary details

$12

$19

$28

How much do service dispatcher jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service dispatcher in Iowa is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.36 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Entry-level positions may be easier to obtain, while more experienced roles may require relevant certifications or prior experience in logistics or customer service.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.
More about Service Dispatcher jobs
What are popular job titles related to Service Dispatcher jobs in Iowa? For Service Dispatcher jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Service Dispatcher jobs in Iowa look for? The top searched job categories for Service Dispatcher jobs in Iowa are:
What are popular job titles related to Service Dispatcher jobs in IA? For Service Dispatcher jobs in IA, the most frequently searched job titles are:
Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,507 per year, or $20 per hour.

Service Dispatcher / Logistics Coordinator

Neighbors Comfort

Ames, IA • On-site

$20 - $25/hr

Full-time

Re-posted 15 days ago

Job description

Pay: $20.00–$25.00 per hour (based on experience)Join the Neighbors You Can Count On!For nearly 40 years, Neighbors Heating & Cooling has been serving Central Iowa with honest service, quality workmanship, and a commitment to treating customers like neighbors. We're a locally owned company that believes work should be productive, rewarding, and even fun. Our team succeeds because we work together, support one another, and enjoy what we do.We're looking for an organized, energetic Service Dispatcher to become the communication hub of our service department. This position is perfect for someone who enjoys solving scheduling challenges, helping customers, and keeping a busy team running efficiently.No HVAC experience is required! Experience in logistics, dispatching, transportation, scheduling, or coordinating field personnel is preferred.ScheduleMonday-Friday7:45 AM – 5:00 PMOne-hour lunchMinimal overtimeCompensation & Benefits$20.00–$25.00 per hour, depending on experiencePaid Time Off after 60 daysPaid holidaysCompany-provided uniforms401(k) with company match after one yearStable, year-round employmentSupportive team environment with opportunities to growWhat You'll DoAs our Service Dispatcher, you'll help keep our technicians productive while providing an outstanding customer experience.Responsibilities include:Schedule and dispatch Service Technicians throughout the dayOptimize technician routes to minimize drive timeMonitor technician schedules and workloadSchedule return visits and parts-on-order appointmentsCommunicate appointment times and service updates with customersAnswer incoming customer calls and schedule service appointmentsPrepare and follow up on service estimatesMaintain accurate customer records and service historyCoordinate residential and commercial maintenance schedulingAssist with maintenance agreement billing and renewalsUpdate dispatch schedules in real time as priorities changeWork closely with the Office Manager and Service Manager to maximize efficiencyHelp ensure technicians stay productive while delivering excellent customer serviceWhat We're Looking ForWe're looking for someone who:Loves staying organized and keeping multiple priorities movingHas outstanding customer service and communication skillsEnjoys solving problems and thinking aheadCan multitask in a fast-paced officeIs dependable with excellent attendanceLearns new software and processes quicklyIs comfortable using computers and office technologyWorks well as part of a teamPreferred ExperienceDispatchingLogistics or transportation coordinationScheduling field employeesCustomer serviceAdministrative or office coordinationHVAC experience is not required-we'll teach you the industry.Why Neighbors Heating & Cooling?We're proud of the culture we've built over the past four decades. We believe that people enjoy coming to work when they're surrounded by teammates who help each other succeed. We work hard, celebrate wins together, and are always looking for ways to improve.If you're looking for a company where your work matters, your teammates have your back, and no two days are the same, we'd love to meet you.Apply today and become one of the Neighbors You Can Count On!