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Service Dispatcher Jobs in Iowa (NOW HIRING)

The Schebler Company

Commercial HVAC Dispatcher

Bettendorf, IA · On-site

$16.50 - $22.25/hr

As a Commercial Service Dispatcher , your focus will be: Customer-Centric Service : Answer incoming service calls promptly, schedule service calls, address inquiries, and resolve complaints to ensure ...

The Schebler Company

Commercial HVAC Dispatcher

Bettendorf, IA · On-site

$16.50 - $22.25/hr

As a Commercial Service Dispatcher , your focus will be: Customer-Centric Service : Answer incoming service calls promptly, schedule service calls, address inquiries, and resolve complaints to ensure ...

The Schebler Company

Commercial HVAC Dispatcher

Bettendorf, IA · On-site

$16.50 - $22.25/hr

As a Commercial Service Dispatcher, your focus will be:Customer-Centric Service: Answer incoming service calls promptly, schedule service calls, address inquiries, and resolve complaints to ensure ...

Modern Heating & Air

HVAC CSR / DISPATCHER

Altoona, IA · On-site

$16.50 - $20.50/hr

Join Our Team as a HVAC CSR / DISPATCHER Are you a master at multitasking? Do you thrive in a fast-paced environment? Are you passionate about making people FEEL GOOD INSIDE by providing top-notch ...

Modern Heating & Air

HVAC CSR / DISPATCHER

Urbandale, IA · On-site

$16 - $20/hr

Join Our Team as a HVAC CSR / DISPATCHER Are you a master at multitasking? Do you thrive in a fast-paced environment? Are you passionate about making people FEEL GOOD INSIDE by providing top-notch ...

Modern Heating & Air

HVAC CSR / DISPATCHER

Des Moines, IA · On-site

$16.50 - $20.75/hr

Join Our Team as a HVAC CSR / DISPATCHER Are you a master at multitasking? Do you thrive in a fast-paced environment? Are you passionate about making people FEEL GOOD INSIDE by providing top-notch ...

Modern Heating & Air

HVAC CSR / DISPATCHER

Ankeny, IA · On-site

$16 - $20/hr

Join Our Team as a HVAC CSR / DISPATCHER Are you a master at multitasking? Do you thrive in a fast-paced environment? Are you passionate about making people FEEL GOOD INSIDE by providing top-notch ...

Aston Carter

Dispatcher

Cedar Rapids, IA · On-site

$24.04 - $26.44/hr

Handle customer service tasks during the shift, including delivery status updates and exception management. * Communicate service risks to appropriate parties and document all actions taken.

Aston Carter

Dispatcher

Cedar Rapids, IA · On-site

$24.04 - $26.44/hr

Handle customer service tasks during the shift, including delivery status updates and exception management. * Communicate service risks to appropriate parties and document all actions taken.

MCI Careers

Early Morning Dispatch

Iowa, IA · On-site

$12.10 - $16.10/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA ... As an Early Morning Call Center Dispatch Representative , you will play an essential role in ...

Glen-Gery

Coordinator, Customer Service

Adel, IA · On-site

$18.25 - $23.75/hr

Prepare purchase orders and maintain minimum stock requirements * Back up other customer service/dispatcher team members REQUIRED SKILLS/ABILITIES : * Excellent communication, interpersonal and ...

MCI Careers

Early Morning Dispatch

Iowa, IA · On-site

$12.10 - $16.10/hr

This position supports customer service, technical support, and customer sales interactions. It ... As an Early Morning Call Center Dispatch Representative , you will play an essential role in ...

MCI Careers

Early Morning Dispatch

Iowa, IA · On-site

$16 - $20/hr

This position supports customer service, technical support, and customer sales interactions. It ... As an Early Morning Call Center Dispatch Representative , you will play an essential role in ...

10-15 Transit

dispatcher

Ottumwa, IA · On-site

$15.40 - $18.75/hr

Join Our Team as a Dispatcher at 10-15 Transit! Looking for a fulfilling role where you can make a ... Coordinating and scheduling transportation services. * Communicating with drivers to provide ...

Glen-Gery

Coordinator, Customer Service

Adel, IA · On-site

$18.25 - $23.75/hr

Prepare purchase orders and maintain minimum stock requirements * Back up other customer service/dispatcher team members REQUIRED SKILLS/ABILITIES : * Excellent communication, interpersonal and ...

Dallas County, IA

E911 Dispatcher

Adel, IA · On-site

$28.83 - $33.14/hr

Completes regular, assigned in-service training as prescribed by the dispatch Training Coordinator. * Monitors Iowa Courts Online and the Iowa EDMS system for relevant Court Documents. * Maintains ...

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All JobsService Dispatcher JobsService Dispatcher Jobs in Iowa

Service Dispatcher information

See Iowa salary details

$12

$19

$28

How much do service dispatcher jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service dispatcher in Iowa is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.36 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Employers often look for experience in customer service or logistics, and some positions may require a high school diploma or equivalent. Competition can be moderate, but having relevant skills and certifications can improve chances of employment.
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Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,507 per year, or $20 per hour.

Commercial HVAC Dispatcher

Bettendorf, IA • On-site

The Schebler Company
Manufacturing • 51 - 200 employees
Learn more about The Schebler Companyexternal

$16.50 - $22.25/hr

Full-time

Posted 7 days ago

Job description

Join The Schebler Company - Where Excellence Meets Employee Ownership!
Are you passionate about delivering exceptional customer service in a dynamic and employee-owned environment? Schebler Company, a 100% employee-owned company, is seeking a dedicated Commercial HVAC Dispatcher to join our team. In this role, you will play a crucial part in ensuring outstanding service to our customers and supporting our skilled service technicians.
As a Commercial Service Dispatcher, your focus will be:
Customer-Centric Service: Answer incoming service calls promptly, schedule service calls, address inquiries, and resolve complaints to ensure customer satisfaction.
Efficient Scheduling: Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations based on customer requests, specifications, or needs.
Document Management: Review and coordinate all incoming paperwork from service technicians, ensuring accuracy and completeness.
Billing Accuracy: Verify billing data accuracy, revise errors, and prepare itemized statements, bills, or invoices, recording amounts due for items purchased or services rendered.
Data Maintenance: Maintain the master mailer and PSA listing, ensuring up-to-date and accurate records.
Customer Engagement: Call PSA customers, schedule appointments, and ensure proactive communication to meet customer needs.
Collaborative Team Player: Work as a team player in the Service, Residential, and HVAC departments to foster a positive work environment and achieve departmental goals.
Adaptability: Perform other duties as assigned, showcasing flexibility and adaptability in a fast-paced work environment.
Qualifications and Requirements:
Education: High School Diploma or GED required
Experience: At least two years of dispatching and/or customer service experience preferred.
Necessary Skills:
  • Organizational Prowess: Strong organizational skills and excellent attention to detail.
  • Team Collaboration: Able to work effectively with a diverse group of people.
  • Customer-Centric Mindset: Must be customer service-driven.
  • Tech Savvy: Proficient in computer skills using various office software packages, including MS Office and Outlook.

Why Schebler Company:
At Schebler, we believe in fostering a positive, collaborative, and employee-owned work environment. As a 100% employee-owned company, we value each team member's contributions and provide opportunities for growth and success.
If you are ready to embark on a rewarding career journey with Schebler Company, apply today. Join us in shaping a future where excellence and employee ownership go hand in hand!
Schebler Company is an Equal Opportunity Employer. We encourage applications from candidates of all backgrounds and experiences.
While performing the duties of this job the employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Will occasionally be required to stand; walk; and occasionally lift and/or move 25 pounds.

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