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Service Director Jobs in Ohio (NOW HIRING)

Majestic Care

Social Service Director

Fairfield, OH · On-site

) Social Service Director Majestic Care of Fairfield is looking for a Social Service Director to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team ...

Majestic Care

Social Service Director

Middletown, OH · On-site

) Social Service Director Majestic Care of Middletown is looking for a Social Service Director to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care ...

Bella Terrace

Social Service Director

Columbus, OH

The Social Services Director provides planning, assessing, coordinating, and implementation of services to enhance each resident's social and psycho-social well-being and assure that care standards ...

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Service Director information

See Ohio salary details

$29K

$97.6K

$165.9K

How much do service director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service director in Ohio is $97,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $114,100.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Ohio?

The most popular types of Service jobs in Ohio are:

What are popular job titles related to Service Director jobs in Ohio?

For Service Director jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Ohio look for?

The top searched job categories for Service Director jobs in Ohio are:

What cities in Ohio are hiring for Service Director jobs?

Cities in Ohio with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $97,611 per year, or $46.9 per hour.

Food Service Director

Shelby Skilled Nursing and Rehabilitation

Sidney, OH • On-site

Full-time

Posted 10 days ago

Job description

Food Service Director

Job Summary:

We are seeking a highly motivated and experienced Food Service Director to join our team at Shelby Skilled Nursing and Rehabilitation in Sidney, Ohio. As a key member of our leadership team, the Food Service Director will be responsible for overseeing the daily operations of our dining services, ensuring exceptional culinary experiences for our guests. If you share our passion for providing individualized, compassionate, and innovative healthcare services, we encourage you to apply for this rewarding opportunity.

Responsibilities:

  • Lead the Food Service Team: Supervise and train a team of food service staff, ensuring exceptional customer service, quality food presentation, and efficient service delivery.

  • Develop and Manage Menus: Collaborate with our culinary team to design and implement menus that meet the dietary needs and preferences of our guests, while also considering our budget and resources.

  • Ensure Food Safety and Quality: Maintain a clean and safe food service environment, ensuring compliance with local health and sanitation regulations and guidelines.

  • Manage Inventory and Budget: Oversee food inventory, ordering, and budgeting, ensuring that we are operating within our means and maintaining high levels of food quality.

  • Build Relationships with Vendors: Establish and maintain positive relationships with food suppliers, negotiating prices and ensuring timely delivery of high-quality products.

  • Assist with Training and Development: Provide training and support to food service staff, assisting with onboarding, mentoring, and ongoing skill development.

About the Role:

As a Food Service Director at Shelby Skilled Nursing and Rehabilitation, you will have the opportunity to work in a dynamic and supportive environment, where your passion for exceptional dining experiences can make a real difference in the lives of our guests. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this rewarding opportunity.

Requirements:

  • Experience: 2+ years of experience in food service management, preferably in a healthcare setting.

  • Job Type: FULL_TIME

Join Our Team:

If you share our passion for providing exceptional dining experiences and are looking for a new challenge, we encourage you to apply for this rewarding opportunity. To apply, please submit your application. We look forward to hearing from you!


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