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Service Director Jobs in Ohio (NOW HIRING)

Bella Terrace

Social Service Director

Columbus, OH

The Social Services Director provides planning, assessing, coordinating, and implementation of services to enhance each resident's social and psycho-social well-being and assure that care standards ...

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Service Director information

See Ohio salary details

$29K

$97.6K

$165.9K

How much do service director jobs pay per year?

As of Jul 27, 2026, the average yearly pay for service director in Ohio is $97,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $114,100.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Ohio? The most popular types of Service jobs in Ohio are:
What are popular job titles related to Service Director jobs in Ohio? For Service Director jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Ohio look for? The top searched job categories for Service Director jobs in Ohio are:
What cities in Ohio are hiring for Service Director jobs? Cities in Ohio with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $97,611 per year, or $46.9 per hour.

Food Service Director

Healthcare Nursing Center

Austintown, OH • On-site

Full-time

Posted 25 days ago

Job description

Food Service Director

Join our dedicated team, where we care for our residents like family. As our new Food Service Director, you will play a vital role in ensuring the highest quality dining experience for our residents.

Responsibilities

  • Oversee the food service department, including menu planning, food preparation, and presentation

  • Manage staff, including training, scheduling, and performance evaluations

  • Ensure compliance with food safety regulations and maintain a clean and organized kitchen environment

  • Develop and implement menus that cater to the diverse dietary needs and preferences of our residents

  • Collaborate with the culinary team to design and execute special events and celebrations

  • Monitor and report on food inventory, budget, and expenses

We provide top-quality, round-the-clock medical care and a range of services and amenities designed to enhance the lives of our residents. Our warm and competent staff are dedicated to fostering a comfortable, homelike environment where our residents can thrive.

How to Apply

If you are a motivated and experienced Food Service Director looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and be part of an organization that is committed to providing exceptional care and hospitality to those in our community. Apply now to become a key member of our food service team!