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Senior Service Jobs in Ohio (NOW HIRING)

Woda Cooper

Senior Service Technician

Chillicothe, OH · On-site

Senior Service Technician Travel Role - Ardmore Crossing, Alston Park, Audubon Crossing, Fox Run Crossing, Frankfort Place, Linden Greene, Riverview Place, Webster Glen, Webster Greene & Hayden House ...

Sealed Air Corporation

As a Service Engineer, you'll be the technical expert responsible for: * Installation & Commissioning: Supervise and execute installation of Sealed Air packaging equipment at customer sites.

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All JobsService JobsSenior Service JobsSenior Service Jobs in Ohio

Senior Service information

See Ohio salary details

$23.8K

$76.3K

$155.4K

How much do senior service jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior service in Ohio is $76,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $97,900.00 per year, depending on experience, location, and employer.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Ohio?

The most popular types of Service jobs in Ohio are:

What cities in Ohio are hiring for Senior Service jobs?

Cities in Ohio with the most Senior Service job openings:

Senior Service jobs near you
Infographic showing various Senior Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $76,329 per year, or $36.7 per hour.

Senior Service Technician

Columbus, OH • On-site

Improveit Home Remodeling
Construction of Buildings • 201 - 500 employees
Learn more about Improveit Home Remodelingexternal

Full-time

Medical, Life, PTO

Posted 25 days ago

Job description

We are seeking a motivated and skilled tradesman to be a part of our 5-Star Service Team. If you have the skills and the ability to interact directly with customers and you want to earn and grow with a 35-year industry leader, this might be the last place you ever work!
For the past three and a half decades, our success has been built sitting across the table from homeowners, focused on helping them get the most from their home and delivering on our promises to take care of their home and warranty their investment.
Position Overview
The Senior Service Technician plays a key part of delivering on our promise of a 5-star experience and interacts directly with customers. The 5-Star Senior Service Technician works in the field obtaining measurements for new installations and performing warranty services. Holds the appropriate amount of concern and focus regarding being on time for each appointment and completing two to four appointments per day, on average.
Required Skills:
  • General knowledge of residential construction and basic home improvement and maintenance.
  • Ability to accurately take window and bathroom remodeling measurements and translate those into a variety of applications.
  • Strong verbal communications skills (English literacy)
  • Ability to work flexible shifts and adapt to changing workloads.
  • Familiarity with iPad usage, mobile smart phones, and business/technology applications.
  • Excellent Customer Service skills, with a focus on quality and results.
  • Ability to maintain a preset schedule of job assignments.
  • Well-organized and on-time for each appointment, without exception.
  • Self-starter, efficient, productive, works well with a team.
  • Valid Driver's License.

Qualifications/Education:
  • 5+ years of construction experience in the residential remodeling industry with experience in window installations, bathroom remodeling, lite plumbing, electrical and items associated within a bathroom.

Our service-centric approach has - and continues to be - a key contributor to our phenomenal success.
We've received 22 Consumer's Choice Awards, the Remodeling Big 50 Award, and are BBB Accredited with an A+ rating. The fact that one of every four jobs we do is for a past customer is evidence of our focus on our client's satisfaction. We're seeking a technical and customer-service minded pro to join our growing, fun, and dynamic organization.
WORKING WITH IMPROVEIT CAN BE REWARDING:
  • COMPETITIVE COMPENSATION - We take care of our people like we take care of our customers.
  • HEALTH/LIFE INSURANCE - We offer competitive benefits. We want you to be protected.
  • PAID TIME OFF - We encourage time off with your family.
  • INCREDIBLE GROWTH OPPORTUNITY - We are experiencing exponential growth, and we love to promote from within!
  • TAKE HOME COMPANY TRUCK and TOOLS.
  • OVERTIME AVAILABLE

If you are interested in a rewarding career with a fast-growing company, respond to this ad. We will reach out to you!

Apply