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Service Director Jobs in Minnesota (NOW HIRING)

Veero Auto Group

Ford & CDJR Service Director

Morris, MN · On-site

$80 - $130/hr

Ford & CDJR Service Director Location: Veero Ford & Chrysler Dodge Jeep Ram - Morris, MN About Veero Ford & CDJR At Veero Ford & Chrysler Dodge Jeep Ram, we believe that great service starts with ...

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Service Director information

See Minnesota salary details

$29.9K

$100.6K

$170.9K

How much do service director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service director in Minnesota is $100,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,900.00 and $117,500.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Minnesota? The most popular types of Service jobs in Minnesota are:
What are popular job titles related to Service Director jobs in Minnesota? For Service Director jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Minnesota look for? The top searched job categories for Service Director jobs in Minnesota are:
What cities in Minnesota are hiring for Service Director jobs? Cities in Minnesota with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $100,559 per year, or $48.3 per hour.

Food Service Director

St. John Lutheran Home

Springfield, MN • On-site

$24 - $33/hr

Full-time

Posted 20 days ago

Job description

  • Oversee daily dietary operations at St. John Lutheran Home and assist The Maples Assisted Living with dietary functions as needed.
  • Manage dietary department operations, including staffing, scheduling, training, coaching, performance management, and employee development.
  • Monitor department budget, labor costs, purchasing, inventory, food waste, and operational expenses.
  • Plan, coordinate, and oversee meal preparation and service to ensure quality, presentation, temperature, and resident satisfaction.
  • Participate in menu planning, including resident preferences, substitutions, and therapeutic diet requirements.
  • Ensure compliance with federal, state, and facility regulations related to food safety, sanitation, and nutritional services.
  • Maintain HACCP standards and oversee safe food receiving, storage, preparation, holding, and service practices.
  • Collaborate with the Registered Dietitian and interdisciplinary team to support resident nutritional needs and care plans.
  • Process diet orders and changes, maintain diet cards, complete assigned MDS documentation, and monitor residents' nutritional status.
  • Support nutrition assessments, care planning, and interventions to promote positive resident outcomes.
  • Maintain kitchen equipment, cleaning schedules, and department standards.
  • Build positive working relationships with residents, families, staff, physicians, vendors, and other healthcare partners.

Qualifications:

  • Certified Dietary Manager (CDM), Dietary Technician, nutrition-related degree, or completion of an approved food service management program.
  • Ability to obtain CDM certification within one year of hire if not currently certified.
  • ServSafe certification required or must be obtained within six months of hire.
  • Long-term care food service and supervisory experience preferred.
  • Strong leadership, communication, organization, and problem-solving skills.
  • Ability to motivate, coach, and supervise dietary team members.
  • Computer skills and effective written and verbal communication skills preferred.

Physical Requirements:

  • Ability to lift and carry items weighing up to 50 pounds.
  • Ability to work in environments with hot and cold temperatures.
  • Ability to work flexible hours, including occasional evenings, weekends, and holidays.
  • Ability to interact positively with residents, staff, families, and the public.

Primary schedule is Monday through Friday, day shift. Flexibility to work hours outside of the regular day shift may be needed occasionally to ensure adequate staffing coverage and support department operations.