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Service Desk Jobs in Boca Raton, FL (NOW HIRING)

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

The Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk Manager to orchestrate, develop and deliver compliant, cohesive and compelling SOWs, Proposals and other ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · On-site

The Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk Manager to orchestrate, develop and deliver compliant, cohesive and compelling SOWs, Proposals and other ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

The Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk Manager to orchestrate, develop and deliver compliant, cohesive and compelling SOWs, Proposals and other ...

Forgen

IT Field Engineer

West Palm Beach, FL

This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite ...

Forgen

IT Field Engineer

West Palm Beach, FL

This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite ...

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All JobsService Desk JobsService Desk Jobs in Boca Raton, FL

Service Desk information

See Boca Raton, FL salary details

$8

$19

$36

How much do service desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk in Boca Raton, FL is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Boca Raton, FL?

The most popular types of Service Desk jobs in Boca Raton, FL are:

What are popular job titles related to Service Desk jobs in Boca Raton, FL?

For Service Desk jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Boca Raton, FL look for?

The top searched job categories for Service Desk jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Service Desk jobs?

Cities near Boca Raton, FL with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,010 per year, or $19.2 per hour.

Front Desk/Technician

iCare Health Solutions

West Palm Beach, FL • On-site

$15 - $16.75/hr

Other

Posted 15 days ago

Job description


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Job Type
Part-time
Description

Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a manner that supports the achievement of a high degree of customer satisfaction overall.

Essential Functions

Front Desk

Duties include conveying a commitment to providing unsurpassed Customer Service by performing the following Service Process steps:

* Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit

* Responsible for professionally greeting patients and extending exceptional customer service for a positive client/patient experience

* Answering the phones properly and in a timely manner

* Explaining the process and exam pricing in a transparent way (when asked)

* Checking in and pretesting patients in an efficient and accurate manner

* Taking all necessary information from patients from a front desk/ technician perspective

* Serves as a center of excellence for others with focus

* Handles tasks, such as adjusting or fitting eyewear carefully and correctly

* Responsible for collecting copays; handles payments in accordance with standard operating procedures

* Responsible for properly and accurately dispensing eyewear and contacts

* Responsible for ordering contacts

Technician duties include:

* Assist with patient care and conduct pre-tests for eye examinations

* Gather medical history information from patients

* Explain the testing process to patients, preparing them, and administering tests on visual capabilities

* Keep records, inventory, and notes during examinations

* Maintain and clean examination equipment

* Assist in answering the phone and scheduling appointments, when needed

* Assist with dispensing and performing minor adjustments on eyewear, when needed

* I&R-showing patients how to wear contacts and proper hygiene

Takes personal ownership to achieve personal and store results

Other duties as assigned

Requirements

Job Specifications

Typically has the following skills or abilities:

One to two years of experience working in retail, customer service, optical retail store, or related experience

Intermediate computer skills and knowledge

Strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds

Enjoys working as part of a team to support legendary patient care

Enjoys working in a fast-paced environment

Strong organizational skills

Effective verbal and written communication skills

Demonstrated ability to learn, support change management, and assimilate new information quickly

Ability to use independent judgment/discretion for problem-solving and discern when an escalation is necessary on more complex issues or situations to the Office Manager

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Skills

Bilingual (English / Spanish)

Experience or understanding of the healthcare industry or terminology

Previous front desk or technician experience

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Salary Description
$15.00 - $16.75

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