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Service Desk Jobs in Boca Raton, FL (NOW HIRING)

VITAS Healthcare

IT Service Desk Manager

Miramar, FL · On-site

* Train new Performance Improvement Specialists or designees in current programs and establish Quality Improvement program in start-up and acquired programs. Establish a follow-up time line to ensure ...

VITAS Healthcare

IT Service Desk Manager

Miramar, FL

* Train new Performance Improvement Specialists or designees in current programs and establish Quality Improvement program in start-up and acquired programs. Establish a follow-up time line to ensure ...

New

Socket.dev

IT Field Engineer

West Palm Beach, FL · On-site

$95 - $130/hr

This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite ...

Forgen

IT Field Engineer

West Palm Beach, FL

This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite ...

Hotwire Communications

IT Analyst I

Fort Lauderdale, FL · On-site

$60 - $90/hr

IT Analyst responsibilities include prioritizing end user requirements, supporting implementation, documentation, and troubleshooting of IT Service Desk systems. In addition, work in collaboration ...

Akumincorp

Field Support Technician

Plantation, FL · On-site

$19.50 - $26.75/hr

Collaborating closely with the Service Desk, Engineering, and Management teams, this position ensures seamless operations, high system uptime, and prompt resolution of hardware, software, and ...

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All JobsService Desk JobsService Desk Jobs in Boca Raton, FL

Service Desk information

See Boca Raton, FL salary details

$8

$19

$36

How much do service desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk in Boca Raton, FL is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $22.60 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Boca Raton, FL?

The most popular types of Service Desk jobs in Boca Raton, FL are:

What are popular job titles related to Service Desk jobs in Boca Raton, FL?

For Service Desk jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Boca Raton, FL look for?

The top searched job categories for Service Desk jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Service Desk jobs?

Cities near Boca Raton, FL with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,890 per year, or $19.2 per hour.

Desktop/Help Desk Support--Tier 3--MSP Model

Spark Recruiting

Boca Raton, FL

$19 - $25.50/hr

Full-time

Re-posted 2 days ago

Job description

Thank you for your consideration. Please apply for further information:

Term: Full time

Location: Boca Raton, onsite

$: 70-80k, neg

Vertical: MSP.

Role: Help Desk/Desktop technician, senior.

Dashboard: This is a senior help desk support role for a local MSP that is part of a larger organization. The group is very big in supporting the Office 365 Stack/Azure/related networks for customers in southern FL (West Palm Beach to FT Lauderdale). Some of the end customers are large enterprise environments.They use the typical support tools associated with the MSP model. The group is rapidly growing, and the right person can quickly mold into cutting edge project work in this space.

A few thoughts:

This is an MSP model, so the assumed various client with various issues model is the setting. While those from an enterprise support model are encouraged to apply, having this dexterity is important.

Please be ale to be onsite in Boca and perhaps do some onsite rack/stack project work in the area. Some driving to end customers is expected. Mileage will be reimbursed.

This is a fast paced environment, a smaller office in the area with the support of a much larger company when needed (collaboration/training/etc).

Summary

The Senior Help Desk Engineer's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the role will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The Senior Help Desk Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.

The Senior Help Desk Engineer works jointly with the internal team to provide escalation to incidents that require strong critical thinking skills and root cause analysis. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.

Distinguishing Factors

This position is distinguished from a Level I and Level II role by expanding the technical role and operational procedures with little supervision and direction and demonstrating a high level of independent decision-making abilities. This involves working directly with customers, monitoring backups, providing advanced troubleshooting assistance to clients and other IT Support Engineers, determining best practices and standard computing procedures, and fostering good communication between TeamLogic IT and their clients. The Senior Help Desk Engineer addresses customer computing needs and resolves assigned service requests, monitors site performance and up-time through ongoing customer communication and feedback. The position recommends and initiates process improvements to maximize operational efficiency, supports a variety of advanced projects and tasks, helps lead, mentor, and coach other IT Support Technicians while also demonstrating a high level of proficiency with regards to company concepts, practices and protocols.

Senior Technician Responsibilities:

  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires using Autopilot.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Leverage RMM and diagnostic utilities to aid in resolving support requests.
  • Firm understanding of a PSA service desk
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install, oversee, and configure endpoint protection.
  • Entra ID advanced proficiency.
  • Intune advanced proficiency.
  • Microsoft 365 advanced proficiency.
  • Microsoft Azure cloud management and oversight.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall, switch, and router administration and maintenance.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
  • Network and server solution design and architecture.

Senior Help Desk Technician Requirements:

  • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
  • Previous Managed Services Provider experience
  • Advanced experience with desktop and server operating systems including Windows 10/11, Server 2016, 2019, 2022, and Mac OS.
  • Network+ Certified
  • Microsoft 365/Azure Certification(s)