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Service Desk Jobs in Boca Raton, FL (NOW HIRING)

Sage Dental

Service Desk Technician

Boca Raton, FL · On-site

Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) * Work on help desk request via ticketing system and follow up when ...

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

The Service Desk Manager is responsible for technology business leadership and vision in IT Service Delivery. The incumbent in this role provides and maintains a single source of consistent ...

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

As a Service Desk Admin I , you will be responsible for delivering end user technical support over the phone in a call center environment. This is a Tier 1 support role with the responsibility of ...

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All JobsService Desk JobsService Desk Jobs in Boca Raton, FL

Service Desk information

See Boca Raton, FL salary details

$8

$19

$36

How much do service desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk in Boca Raton, FL is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $22.60 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Boca Raton, FL?

The most popular types of Service Desk jobs in Boca Raton, FL are:

What are popular job titles related to Service Desk jobs in Boca Raton, FL?

For Service Desk jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Boca Raton, FL look for?

The top searched job categories for Service Desk jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Service Desk jobs?

Cities near Boca Raton, FL with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,890 per year, or $19.2 per hour.

Service Desk Technician

Sage Dental

Boca Raton, FL • On-site

Full-time

Re-posted 8 days ago

Sage Dental rating

6.2

Company rating: 6.2 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

698th of 898 rated healthcare providers

Job description

Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care.
Overview
Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required.
Responsibilities
  • Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.
  • Provide technical support and communicate technical information to all Sage Dental computer end users
  • Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner)
  • Work on help desk request via ticketing system and follow up when required
  • Document all relevant information, troubleshooting steps taken, and resolution
  • Maintain SLA expectations and ticketing processes and procedures
  • Collaborate with teammates on hardware and software issues and escalate as needed
  • Install and troubleshoot hardware, software, and/or peripheral equipment
  • Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue
  • Use of Office 365 products such as Outlook, Teams, and Excel
  • Maintain cleanliness and organization of work space

Qualifications
  • Minimum of 1-3 years of experience in a help desk role.
  • Certifications are a plus.
  • Experience supporting Windows machines, Citrix, O365 apps, and printers preferred.
  • Excellent communication (verbal and written), interpersonal, time management, and developmental skills.
  • Strong problem solving and critical thinking skills.
  • Ability to learn new technologies quickly.
  • Must be a team player!
  • The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required.
  • Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required.

What Sage Offers
Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.

What Sage Dental employees say

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