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Service Desk Jobs in Boca Raton, FL (NOW HIRING)

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

As a Service Desk Admin I , you will be responsible for delivering end user technical support over the phone in a call center environment. This is a Tier 1 support role with the responsibility of ...

SCCU

Service Desk Admin I

Hollywood, FL · On-site

$46K - $48K/yr

As a Service Desk Admin I , you will be responsible for delivering end user technical support over the phone in a call center environment. This is a Tier 1 support role with the responsibility of ...

SCCU

Service Desk Admin I

Miramar, FL

$46K - $48K/yr

As a Service Desk Admin I , you will be responsible for delivering end user technical support over the phone in a call center environment. This is a Tier 1 support role with the responsibility of ...

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All JobsService Desk JobsService Desk Jobs in Boca Raton, FL

Service Desk information

See Boca Raton, FL salary details

$8

$19

$36

How much do service desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk in Boca Raton, FL is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Boca Raton, FL?

The most popular types of Service Desk jobs in Boca Raton, FL are:

What are popular job titles related to Service Desk jobs in Boca Raton, FL?

For Service Desk jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Boca Raton, FL look for?

The top searched job categories for Service Desk jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Service Desk jobs?

Cities near Boca Raton, FL with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,010 per year, or $19.2 per hour.

Service Desk Admin I

SCCU

Miramar, FL • On-site

$46K - $48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we've been committed to delivering financial services founded on integrity and a people-first philosophy.
As a Service Desk Admin I, you will be responsible for delivering end user technical support over the phone in a call center environment. This is a Tier 1 support role with the responsibility of performing initial triage of a support call and solving range of routine hardware and software technical issues. The incumbent will perform basic technical troubleshooting to resolve technical incidents using documented support processes and/or knowledge bases or will escalate the issue to the Tier 2 support level. The candidate must be comfortable providing technical direction to non-technical users over the phone. The candidate must possess excellent diplomacy and communication skills as well as a strong desire to provide excellent customer service.
Why Join SCCU?
  • Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
  • Flexible Schedule Options
  • Career Growth: We prioritize internal promotions and offer on-the-job training.

Service Desk Administrator I Key Responsibilities
  • Responds to end user trouble calls to resolve routine application software problems or assist with hardware issues remotely when possible. Routes calls as needs for more non-routine questions. Track tickets in an incident management system to properly identify problem and resolution for a shared knowledge base or escalate and assign as needed for higher level support.
  • Resolve daily issues of a non-complex scope that impact the team and overall business objectives.
  • Coordinates with fellow technicians, and higher tier support resources to expedite the handling of urgent trouble reports and share input for documentation of problem resolution to help build a skills knowledge database.
  • Perform duties as assigned to the Service Desk as needed to meet customer/end user demands.
  • Incumbent will be required to meet or exceed defined performance metrics related to incident resolution, call throughput and quality to be eligible for grade advancement.
  • Other duties and responsibilities as assigned.

Service Desk Admin I
  • 1 to 3 years prior experience of information technology as a technical support or helpdesk technician or customer support experience is required. Financial institution knowledge is a plus.
  • A two year college degree or specialized course study or equivalent experience is required. Certifications such as CompTIA A+ can substitute for education or experience.

Service Desk Admin I Compensation
$46,130.00 - $48,847.00
SCCU Benefits
  • Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
  • Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
  • Education Support: Tuition reimbursement after one year of service.
  • Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
  • Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Schedule
  • Standard hours are M - F 8:00 AM - 5:00 PM. Rotating Saturdays

About SCCU
Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida's east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.
As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products-like checking, savings, and loans-our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.
At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.
I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired
SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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