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Service Desk Manager Jobs in Delaware (NOW HIRING)

Redners Markets

Evening Manager

Dover, DE · On-site

Evening Manager DEPARTMENT: Grocery REPORTS TO: Store Director FLSA STATUS: Non-Exempt JOB SUMMARY ... SUPPLEMENTAL JOB FUNCTIONS: 1) To help at the service desk as needed, such as covering breaks ...

Crisp Hotel Management LLC

Front Desk Agent

Wilmington, DE

$13.75 - $17.50/hr

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality ... • Provide exceptional guest service and respond to requests promptly • Ensure guest ...

Redner's

Evening Manager

Dover, DE · On-site

Evening Manager DEPARTMENT: Grocery REPORTS TO: Store Director FLSA STATUS: Non-Exempt JOB SUMMARY ... SUPPLEMENTAL JOB FUNCTIONS: 1) To help at the service desk as needed, such as covering breaks ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Milford, DE · On-site

$13.75 - $17.25/hr

They are responsible for providing excellent customer service, managing administrative tasks, and ... desk area is organized and presentable. * Security and Access Control: Monitor access to the ...

Planet Fitness

Front Desk Associate

New Castle, DE · On-site

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

New Castle, DE

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

New Castle, DE · On-site

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Newark, DE

$13.75 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Newark, DE · On-site

$13.75 - $17.75/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Newark, DE · On-site

$13.75 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Trinity Logistics

Front Desk Attendant

Seaford, DE · On-site

$12.25 - $15.75/hr

... service as well as protecting the safety of the building by monitoring that external guests are ... Excellent Time Management Skills * Inquisitive Job Requirements: Is This You? * High School Diploma ...

New

Planet Fitness

Front Desk Associate

New Castle, DE

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

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Showing results 41-60

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Delaware

Service Desk Manager information

See Delaware salary details

$36.5K

$94.6K

$157.1K

How much do service desk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service desk manager in Delaware is $94,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $112,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are popular job titles related to Service Desk Manager jobs in Delaware? For Service Desk Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Delaware look for? The top searched job categories for Service Desk Manager jobs in Delaware are:
What cities in Delaware are hiring for Service Desk Manager jobs? Cities in Delaware with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $94,600 per year, or $45.5 per hour.

Front Desk Associate

Microtel Inn & Suites

Georgetown, DE

$15/hr

Part-time

Posted 19 days ago

Job description

We are looking for a well-groomed, friendly front desk staff to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. The position is part-time, and we are looking to fill the 3:00pm-11:00pm position. Previous hospitality experience is preferred, but not required.

Front Desk Responsibilities:
  • Checking guests in and out.
  • Receiving and managing reservations made online and telephonically.
  • Verifying guests' payment methods during check-in.
  • Assigning rooms to guests and informing them of any specials offered by the hotel.
  • Organizing transport services for guests at their request.
  • Providing guests with information about the hotel.
  • Keeping abreast of attractions that may be of interest to guests.
  • Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
Front Desk Requirements:
  • High school qualification or equivalent.
  • Previous hospitality experience would be advantageous.
  • Strong written and verbal communication skills.
  • Well-presented and professional appearance.
  • Competency with Microsoft Office.
  • Ability to learn on the job.
  • Excellent customer service skills.
  • Must have flexible hours.
  • Must be able to work weekends and holidays.

At Microtel by Wyndham, smart design, modern rooms, and exceptional service help make every stay brilliantly simple. Enjoy a seamless, consistent experience for your next group trip or special event with thoughtful amenities like free WiFi and breakfast, along with fitness centers and pools at select locations.

Education:{"credentialcategory":"high school","@type":"EducationalOccupationalCredential"}Employment Type: PART_TIME

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