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Service Desk Manager Jobs in Delaware (NOW HIRING)

Crisp Hotel Management LLC

Front Desk Agent

Wilmington, DE · On-site

$13.75 - $17.50/hr

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality ... • Provide exceptional guest service and respond to requests promptly • Ensure guest ...

Trinity Logistics

Front Desk Attendant

Seaford, DE · On-site

$12.25 - $15.75/hr

... service as well as protecting the safety of the building by monitoring that external guests are ... Excellent Time Management Skills * Inquisitive Job Requirements: Is This You? * High School Diploma ...

Redner's

Evening Manager

Dover, DE · On-site

Evening Manager DEPARTMENT: Grocery REPORTS TO: Store Director FLSA STATUS: Non-Exempt JOB SUMMARY ... SUPPLEMENTAL JOB FUNCTIONS: 1) To help at the service desk as needed, such as covering breaks ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Milford, DE · On-site

$13.75 - $17.25/hr

They are responsible for providing excellent customer service, managing administrative tasks, and ... desk area is organized and presentable. * Security and Access Control: Monitor access to the ...

Planet Fitness

Front Desk Associate

New Castle, DE · On-site

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

New Castle, DE · On-site

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

New Castle, DE

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Trinity Logistics

Front Desk Attendant

Seaford, DE · On-site

$12.25 - $15.75/hr

... service as well as protecting the safety of the building by monitoring that external guests are ... Excellent Time Management Skills * Inquisitive Job Requirements: Is This You? * High School Diploma ...

Trinity Logistics

Front Desk Attendant

Seaford, DE

$12.25 - $15.75/hr

... service as well as protecting the safety of the building by monitoring that external guests are ... Excellent Time Management Skills * Inquisitive Job Requirements: Is This You? * High School Diploma ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

New Castle, DE · On-site

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Trinity Logistics

Front Desk Attendant

Seaford, DE · On-site

$12.25 - $15.75/hr

... service as well as protecting the safety of the building by monitoring that external guests are ... Excellent Time Management Skills * Inquisitive Job Requirements: Is This You? * High School Diploma ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Newark, DE · On-site

$13.75 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Newark, DE · On-site

$13.75 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Newark, DE · On-site

$13.75 - $17.75/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Planet Fitness

Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

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Showing results 41-60

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Delaware

Service Desk Manager information

See Delaware salary details

$36.5K

$94.6K

$157.1K

How much do service desk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service desk manager in Delaware is $94,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $112,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are popular job titles related to Service Desk Manager jobs in Delaware? For Service Desk Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Delaware look for? The top searched job categories for Service Desk Manager jobs in Delaware are:
What cities in Delaware are hiring for Service Desk Manager jobs? Cities in Delaware with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $94,600 per year, or $45.5 per hour.

Front Desk Agent

Crisp Hotel Management LLC

Wilmington, DE • On-site

$13.75 - $17.50/hr

Full-time

Medical, PTO

Re-posted 9 days ago

Job description

Now Hiring: Front Desk Agent!
We are seeking a guest-oriented individual to join our team as a Front Desk Agent at our brand-new Residence Inn in Wilmington, DE!
This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, and growth.
Why Work With Us?
• Competitive Pay
• Marriott Discounts
• Health Benefits
• Paid Time Off/ Vacation Time
• Holiday Pay
Key Responsibilities
• Greet all guests (internal and external) in a friendly, professional manner and in accordance with Marriott standards
• Process reservations, check-ins, and check-outs
• Provide exceptional guest service and respond to requests promptly
• Ensure guest satisfaction by following through on all needs and concerns
• Share information about hotel services, amenities, and local attractions
• Maintain accurate guest records, billing, and payment information
• Handle in-house account balances and notify management of concerns
• Balance cash, credit card transactions, and shift reports
• Maintain daily logs and checklists
• Communicate effectively with team members and other departments (Housekeeping, Maintenance, Security, etc.)
• Follow all safety and operational standards
• Maintain a high level of professional appearance and consistent attendance
• Keep work areas clean and organized
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions
• Perform additional duties as assigned
Qualifications
• High School Diploma or equivalent required
• Previous customer service experience preferred
Skills amp; Abilities
• Strong communication and interpersonal skills
• Ability to read, write, and speak English effectively
• Basic math skills (addition, subtraction, percentages, etc.)
• Ability to multitask and stay organized in a fast-paced environment
Physical Requirements
• Regularly stand, walk, and use hands for extended periods
• Frequently reach with hands and arms
• Occasionally bend, kneel, or crouch
• Lift up to 50 pounds occasionally
• Must have close and distance vision, color vision, and focus ability

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