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Service Desk Manager Jobs in Delaware (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Dover, DE · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

New

Microtel Inn & Suites

Front Desk

Milford, DE · On-site

$13.75 - $17.25/hr

Receiving and managing reservations made online and telephonically. * Verifying guests' payment ... Organizing transport services for guests at their request. * Providing guests with information ...

Microtel Inn & Suites

Front Desk

Milford, DE · On-site

$13.75 - $17.25/hr

Receiving and managing reservations made online and telephonically. * Verifying guests' payment ... Organizing transport services for guests at their request. * Providing guests with information ...

Wyndham Hotels & Resorts

Front Desk

Milford, DE · On-site

$13.75 - $17.25/hr

Receiving and managing reservations made online and telephonically. * Verifying guests' payment ... Organizing transport services for guests at their request. * Providing guests with information ...

Microtel Inn & Suites

Front Desk

Milford, DE · On-site

$13.75 - $17.25/hr

Receiving and managing reservations made online and telephonically. * Verifying guests' payment ... Organizing transport services for guests at their request. * Providing guests with information ...

Microtel Inn & Suites

Front Desk

Milford, DE

$13.75 - $17.25/hr

Receiving and managing reservations made online and telephonically. * Verifying guests' payment ... Organizing transport services for guests at their request. * Providing guests with information ...

Microtel Inn & Suites

Front Desk Associate

Georgetown, DE · On-site

$13 - $16.50/hr

Receiving and managing reservations made online and telephonically. * Verifying guests' payment ... Organizing transport services for guests at their request. * Providing guests with information ...

DuPont Country Club

Front Desk Attendant

Wilmington, DE · On-site

$12.50 - $16.25/hr

DuPont Country Club Fitness Center Front Desk Attendant DuPont Country Club is looking for a ... manager Required Skills/Certifications: * Microsoft Word and Excel experience * Customer service ...

Atlantic View

Front Desk Associate

Dewey Beach, DE · On-site

$16 - $18/hr

Greet guests and perform check-in/check-out procedures Manage phone and online reservations Provide ... service and communication skills Organized, detail-oriented, and able to multitask Flexible ...

Wyndham Hotels & Resorts

Front Desk Associate

Georgetown, DE · On-site

$13 - $16.50/hr

Receiving and managing reservations made online and telephonically. * Verifying guests' payment ... Organizing transport services for guests at their request. * Providing guests with information ...

New

DuPont Country Club

Front Desk Attendant

Wilmington, DE

$12.50 - $16.25/hr

The Front Desk employees will be the face of the gym and help provide an exceptional experience to ... manager Required Skills/Certifications: * Microsoft Word and Excel experience * Customer service ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Delaware

Service Desk Manager information

See Delaware salary details

$36.5K

$94.6K

$157.1K

How much do service desk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service desk manager in Delaware is $94,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $112,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are popular job titles related to Service Desk Manager jobs in Delaware? For Service Desk Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Delaware look for? The top searched job categories for Service Desk Manager jobs in Delaware are:
What cities in Delaware are hiring for Service Desk Manager jobs? Cities in Delaware with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $94,600 per year, or $45.5 per hour.

Client Support Desk Analyst

defi AUTO LLC

Dover, DE • On-site

$60K - $75K/yr

Full-time

Posted 2 days ago

New

Job description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.


About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.


Essential Job Responsibilities:

  • Review client configurations and business processes to address challenges and satisfy business needs
  • Analyze, troubleshoot, and resolve complex application issues
  • Triage cases to isolate issues and determine priority and resolution path
  • Identify opportunities to enhance client product experiences
  • Effectively interact and communicate with internal stakeholders to deliver on client expectations
  • Advocate for clients by escalating urgent requests and efficiently prioritizing cases
  • Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
  • Identify roadblocks and drive progress to resolution
  • Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
  • Support software QA testing and validation
  • Perform other duties as required


Required Qualifications:

  • Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
  • Experience working in high volume case or ticketing queues
  • Basic SQL query abilities/experience
  • Excellent critical thinker; demonstrating strong problem-solving skills
  • Analytical and process oriented
  • Detailed and thorough
  • Excellent oral and written communication skills
  • Demonstrates accountability and personal ownership
  • Self-starter with a passion for client satisfaction


Preferred Qualifications:

  • ServiceNow experience preferred
  • Loan Servicing experience preferred
  • Accounting experience preferred


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.