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Service Desk It Jobs (NOW HIRING)

Guild

IT Service Desk Technician

San Diego, CA · On-site

$27 - $30/hr

Position Summary The IT Service Desk Technician plays an important role in the organization by performing numerous tasks related to the company's information technology functions. The role is ...

Dayton Freight

IT Help Desk Technician

Dayton, OH · On-site

A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...

Corning

Global Service Desk Manager

Corning, NY · On-site

$106K - $146K/yr

The global Information Technology (IT) Function is leading efforts to align IT and Business ... Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support ...

Tencate Grass

IT Service Desk Manager

Cedar Park, TX

Position Summary The IT Service Desk Manager is responsible for leading and optimizing end user support operations across the organization. This role oversees a team of first-line support specialists ...

City Brewing Co

IT Manager, Service Desk

Latrobe, PA · On-site

Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

GILLIG

Manager - IT Service Desk

Livermore, CA · On-site

ABOUT THE ROLE We are looking for a Service Desk Manager who will provide strategic and operational leadership for GILLIG's enterprise IT Service Desk function. This role is responsible for ensuring ...

City Brewing Co

IT Manager, Service Desk

Memphis, TN · On-site

Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services ...

City Brewing Co

IT Manager, Service Desk

La Crosse, WI · On-site

Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services ...

Pioneer Technology

Be Seen First

IT Service Desk Analyst

Chattanooga, TN · On-site

$39K - $59K/yr

The IT Service Desk Analyst serves as a phone and email contact for assisting and resolving customers with issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide effective end user support and ...

TenCate Americas

IT Service Desk Manager

Cedar Park, TX · On-site

TenCate Grass is a global leader in synthetic turf systems, and they are seeking an IT Service Desk Manager to lead and optimize end user support operations. This role involves overseeing a team of ...

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How much do service desk it jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for service desk it in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.
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Service Desk It jobs near you
IT Service Desk Technician

IT Service Desk Technician

Guild

San Diego, CA • On-site

$27 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The IT Service Desk Technician plays an important role in the organization by performing numerous tasks related to the company's information technology functions. The role is responsible, under general direction and supervision, for acting as the central point of contact from which users throughout the organization may request technical assistance with hardware or software. This position is 90% telephone and remote tool support. On occasion the Help Desk team supports walk ups, and/or staff located at the assigned facility.
Compensation
This role is a non-exempt position with a Targeted Salary Range of $27/hr to $30/hr.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
Essential Functions
  • Answer incoming queue calls and voicemail messages, using department procedures.
  • Utilize the IT Service Desk electronic ticketing system Samanage, according to department procedures for the opening, closing, resolution, escalation, and tracking all user requests.
  • Monitor queue regularly and dispense tickets in queue to the applicable department or resource.
  • Provide first-line support to all locations, including troubleshooting PC hardware, standardized and proprietary software, telephones, mobile devices, VPN and network printers utilizing historical database records and technical expertise.
  • Resolve at least 70% - 80% of all calls received, and to follow escalation procedures to the appropriate IT staff for those requests that cannot be resolved over the phone.
  • Interact and collaborate with other staff regarding requests, problems, updates, and resolutions.
  • Administer AS400/Client Access user accounts and resolve MS Windows related printing issues.
  • Follow established escalation procedures for situations which require an IT Service Desk Manager and IT Service Desk Supervisor assistance and oversight.
  • Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
  • Create knowledge-based articles and solutions to guide the end users and technicians through resolving issues.
  • Update and dispatch assigned tickets daily in accordance with technicians and responsible parties.
  • Meet company established Service Level Agreements regarding response and resolution.
  • Adheres to IT Department and company policies, procedures, Guild Professional Code of Conduct and established best practices.

Qualifications
  • Associates degree in a related discipline (or equivalent combination of education and experience) along with 3 or more years' related experience
  • Passionate about delivering excellence in customer service within a distributed, enterprise IT environment
  • Experience with hardware support, application, disk encryption, network connectivity, printers and IT security best practices required.
  • Proven intermediate user-level hardware and software troubleshooting skills, including MS-DOS, Microsoft Windows 10, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications.
  • Intermediate Networking skills and familiarity with printers, VPN and telephone systems.
  • Occasional after-hours, nights, weekend, and holiday work is required.
  • Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
  • Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
  • Ability to document work performed, and update end user instructions as needed.
  • Current CompTIA or HDI certification preferred.
  • Excellent verbal and communication skills required.
  • Travel: 0 - 10%

Requirements
  • Physical: Mobility in an office setting. Must be able to carry PCs, monitors, and other computer equipment in the process of installing equipment; may also experience prolonged periods sitting at a desk. May occasionally be required to travel to different office locations within the San Diego area, or outside of the San Diego area for education and training.
  • Manual Dexterity: Frequent use of computer keyboard and mouse.
  • Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
  • Environmental: Office environment - no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
REQ#: ITSER018153
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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