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PruittHealth

IT Service Desk Technician

Norcross, GA · On-site

The IT Service Desk Technician's role provides technical support to all PruittHealth partners and PruittHealth Contractors facing problems related to hardware, software, and networking. They are ...

Integral Federal, Inc.

IT Service Desk Lead

Vienna, VA · On-site

They are seeking an IT Service Desk Lead to oversee daily operations, service delivery, and technical performance of a high-volume IT Service Desk, ensuring operational excellence across incident ...

RennerBrown Staffing

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IT Service Desk Analyst

Blue Bell, PA · On-site

$25 - $28/hr

Upholds standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities: * Field incoming service desk requests from end users via both telephone and ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

Description The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional ...

Brooks Running

Manager, IT Service Desk

Seattle, WA · On-site

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support ...

Enlighten Technology

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IT Service Desk Specialist

Honolulu, HI · On-site

$50K - $55K/yr

We're looking for a Service Desk Technician I to join our team and grow with us. This is a great fit if you've got about a year of hands-on IT support experience, strong customer instincts, and you ...

Inktel

Service Desk Lead - Enterprise IT

Doral, FL · On-site

Job Summary We are hiring an experienced Service Desk Lead to lead enterprise IT support operations in a high-visibility, professional environment. This role requires hands-on technical expertise and ...

Integral Federal

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

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Service Desk It information

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How much do service desk it jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service desk it in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.
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Service Desk It jobs near you
Infographic showing various Service Desk It job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

IT Service Desk Technician

PruittHealth

Norcross, GA • On-site

Full-time

Posted 7 days ago

PruittHealth rating

6.1

Company rating: 6.1 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

119th of 239 rated social care providers

Job description

JOB PURPOSE:

The IT Service Desk Technician’s role provides technical support to all PruittHealth partners and PruittHealth Contractors facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by PruittHealth partner’s PCs, laptops, and mobile phones by identifying issues, documenting and analyzing them.

The IT Service Desk Technicians receive trouble tickets (Incidents or Service Requests) raised by PruittHealth partners through our Service Desk Portal, telephones or in-person, as they are the single point-of-contact for all PruittHealth Partners to report IT Related issues.

KNOWLEDGE, SKILLS, & ABILITIES:

1.   Manage Service Desk tickets in a timely manner

2.   Respond to customer issues via phone, service portal and walk in requests

3.   Provide excellent IT Customer Support Service

4.   Document all partners IT issues and interactions

5.   Troubleshoot to resolve all partners reported issues or service requests

6.   Escalate issues to the next Tier with next level of difficulty

7.   Install, make changes and repair computer hardware and software

8.   Follow-up with customers to ensure issues are resolved

9.   Handle any Incidents or Service Requests assigned by their IT Service Desk Manager or Executive Director

10. Proficient utilizing Active Directory, Exchange and troubleshooting of Network Printers

11. Knowledge, understanding and troubleshooting of CITRIX, Thin Clients and Windows Embedded Clients

12. Knowledge, understanding and troubleshooting of, Laptops, iPhones and iPads

13. Strong Service Desk Best Practices, working on a fast pace technical support call center environment.

EXPERIENCE and QUALIFCATIONS REQUIREMENTS:

  Bachelor's Degree Required

  A Certification, MCDST

  Two to Five years of experience supporting end user devices PC's, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.

  Excellent verbal and written communication skills

  Proficiency with Microsoft Office 365

  Windows Operating System and Internet Applications

  MCP/A Certification

  Customer Service Experience

  Citrix

  Thin Client Devices

  Working technical knowledge of current thin client technologies and standards.      

  Excellent hardware troubleshooting experience.     

  Strong, hands-on technical knowledge of WYSE, Microsoft and Apple end user device systems

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

We are eager to connect with you! Apply Now to get started at PruittHealth!

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

For Florida Job Postings Only:

For more information regarding Florida's Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com

What PruittHealth employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About PruittHealth

Sourced by ZipRecruiter

PruittHealth will help you conquer your career goals. At PruittHealth, we are searching for nurses who are committed to serving our residents with care and compassion, and in return, we are committed to supporting your nursing career through annual merit increases, career growth programs, preceptorship, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Norcross, GA, US

Year founded

1969

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