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Service Desk It Jobs in Barrie, ON (NOW HIRING)

Southlake

Service Desk Coordinator

Newmarket, ON · On-site

CA$50.53 - CA$60.07/hr

Manage a team for Service Desk callcentreto ensure that agreed targets aremetandappropriate ... Extensive experience delivering IT customer service based on service levels and service quality ...

Magna

IT Co-op

Penetanguishene, ON · On-site

CA$21 - CA$23/hr

Help manage IT infrastructure and central services such as Active Directory and print servers. * Aid in managing and supporting the O365 platform and various applications such as SharePoint, MS Teams ...

Magna International, Inc

IT Co-op

Penetanguishene, ON · On-site

CA$21 - CA$23/hr

Help manage IT infrastructure and central services such as Active Directory and print servers. * Aid in managing and supporting the O365 platform and various applications such as SharePoint, MS Teams ...

Walmart

(CAN) Stockperson/Cartpusher

Barrie, ON · On-site

CA$17.75/hr

... Customer Service Desk. 6. Contributes to a safe, clean and hazard free work environment through ... For more information, please see Walmart Canada Job Applicant Privacy Notice.

OntarioMD

Practice Advisor

King City, ON · On-site

You will develop and provide consulting services throughout the product/service life cycle (i.e ... fit IT solutions, migration from paper-based processes to digital health solutions to improve ...

Uxbridge Employment Agency

Project Manager

Uxbridge, ON · On-site

£35K/yr

To provide a comprehensive IT delivery and project management service directly to the company client base and or stakeholders To be responsible for chasing, monitoring and summarizing progress of ...

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Service Desk It information

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What job categories do people searching Service Desk It jobs in Barrie, ON look for? The top searched job categories for Service Desk It jobs in Barrie, ON are:
What cities near Barrie, ON are hiring for Service Desk It jobs? Cities near Barrie, ON with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Barrie, ON as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 91% In-person, 3% Hybrid, and 6% Remote job distribution.
Service Desk Coordinator

Service Desk Coordinator

Southlake

Newmarket, ON • On-site

CA$50.53 - CA$60.07/hr

Full-time

Medical, Dental, Retirement

Posted 16 days ago

Job description

Job Category: LeadershipHospital Location: Newmarket ONJob Type: Temporary (Fixed Term), Full timeNumber of Positions: 1Minimum - Maximum Hourly Rate: $50.53 - $60.07

Why Join Our Team?

  • A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

  • Hybrid, virtual, and in-person working environment (where applicable).

  • Progressive health and dental benefit plans.

  • HOOPP pension plan with employer and employee premium sharing.

  • Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

About the Role:
Reporting to the Manager Digital Communications, the Service Desk Coordinator oversees the service desk team and ensures that agreed service level agreement targets are being met. To maintain, develop and build IT policies and processes to ensure best practices are being followed.

What you'll be doing:

  • Manage a team for Service Desk callcentreto ensure that agreed targets aremetandappropriate qualitativestandards are achieved.

  • Develop and implement robust processes to ensure that a high-quality service is provided to both internal and external customers.

  • Implement methodologies to improve first call resolution.

  • Performance the role of keyuserto support andmaintainthe incident tracking system (HEAT).

  • Define robust reporting using the HEAT incident management software to ensure the early identification of product faults and ensure minimum risk to the business.

  • Analyze Service Desk activity and makerecommendationfor increased organizational efficiency and effectiveness.

  • Train Service Desk staff to ensure that support is provided in a consistent manner.

  • Customer interaction and communication skills in a support environment arerequired

  • Ensure staff coverage for the support area is in place to guarantee cover to the business.

  • Review team member performance to ensure that each member can provide the best level of customer support.

  • Off-hour support isrequired.

  • Performs cross-functional duties, as assigned or requested.

  • Performs other duties consistent with the job classification, asrequired.

  • All information and systems must be treated in a Confidential manner.

  • Security of all systems must be maintained at all times.

What you bring:

  • Community college diploma or equivalent combination of education, training, and experience.

  • ITIL certificationdesirable.

  • 5years of servicedesk technical experiencerequired.

  • 2yearsof database managementrequired.

  • 2 years of project management or ITIL preferred.

  • 2yearsof leadership/managing a team preferred.

  • Thorough knowledge of Service Desk operations including a good knowledge of Southlake Vision, IT best practices, industry trends, and customer service.

  • Rolemodelthe organizational core competencies.

  • Ability and desire to lead the team effectively through structured coaching and delivering by example.

  • Experience providing regular and frequent performance coaching/mentoring and encouraging effective behavior for individual and team success.

  • Proven ability to foster an environment of trust, collaboration, transparency, and accountability.

  • Extensive experience delivering IT customer service based on service levels and service quality measures, delivering technology services in the field through coordination with central teams, and driving continuous service improvement.

  • Advancedexpertisewith Microsoft Windows desktop operating systems, and Microsoft Office 365 applications.

  • Detailed knowledge of computer desktop hardware, laser printers, barcodeprinters.

  • Detailed knowledge of end-user mobile computing devices, such as smartphones and tablets.

  • Demonstrates evidence of influencing positive change within a Service Desk environment.

  • Expert knowledge of service delivery

  • High standardsfor the quality of work

  • Must be able to travel to multiple sites.

  • Excellent verbal/written communication skills, problemsolvingand resolution ability.

  • Demonstrated excellence in communication, both written and verbal

  • Demonstrated problem assessment skills

  • Demonstrated commitment to customer service and teamwork

  • Demonstrated individual leadership skills

  • Must have a validDriversLicense.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!

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