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Service Desk It Jobs in Waterloo, ON (NOW HIRING)

Penske

Senior IT Support Specialist

Kitchener, ON

In most cases, the local IT contact is an escalation point for the IT Service Desk or PC Shop ... These teams will transfer work to you when they need a local hands-on person to complete the work.

Penske

Senior IT Support Specialist

Kitchener, ON

In most cases, the local IT contact is an escalation point for the IT Service Desk or PC Shop ... These teams will transfer work to you when they need a local hands-on person to complete the work.

RWDI

Co-op- Service Desk Support

Guelph, ON

... month , Service Desk Support Co-op beginning September, 2026. Students are provided with the ... Work with the latest and greatest technology * Provide Level 1 phone support. Respond to emails ...

Snackruptors Inc

IT Director

Cambridge, ON · On-site

Apply now to the IT Director position on our growing IT team and be a part of our exciting journey ... Manage relationships with external vendors, consultants, and service providers. * Ensure effective ...

OVHcloud

DC IT Technician

Cambridge, ON · On-site

This ensures a competitive and quality level of service while respecting the deadlines agreed with ... As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ...

RideCo

IT Specialist (Intermediate/Senior)

Waterloo, ON · Remote

CA$75K - CA$100K/yr

Manage vendor relationships and third-party service providers to ensure service quality and ... Lead complex IT projects from planning through execution, ensuring timely and high-quality delivery

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Service Desk It information

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are popular job titles related to Service Desk It jobs in Waterloo, ON? For Service Desk It jobs in Waterloo, ON, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Waterloo, ON look for? The top searched job categories for Service Desk It jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Service Desk It jobs? Cities near Waterloo, ON with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Waterloo, ON as of May 2026, with employment types broken down into 17% Internship, and 83% Full Time. Highlights an 100% In-person job distribution.

Service Desk Technician

Region of Waterloo

Cambridge, ON

CA$39.25/hr

Other

Posted 5 days ago

Job description

Deadline to Apply: Sunday, May 31st, at 11:59 pm

Employment Type: Temporary Part-Time (1 year) with possibility of extension

Base Location:  Headquarters Building, 200 Maple Grove Road, Cambridge

Shift: Rotating shifts (0 to 30/hrs/week), no guaranteed hours

Number of Position: 1

June 2026 Hourly Rate:  $38.31 hourly (by July 2026 $39.25/ hourly)

Waterloo Regional Police Service is an Equal Opportunity Employer that values diversity and champions inclusion. We are committed to developing and supporting a highly skilled, professional workforce that reflects the community we proudly serve. 

The Waterloo Regional Police Service provides highquality policing to more than 670,000 residents across the Region of Waterloo. Our region is a diverse and prosperous area in Southern Ontario, uniquely characterized by its blend of vibrant urban centres, Cambridge, Kitchener, and Waterloo, and surrounded by the rural townships of North Dumfries, Wellesley, Wilmot, and Woolwich. We take pride in our diversity and remain committed to fostering a peoplefocused organization that reflects the strength and character of the communities we serve.

Summary

The Service Desk Technician provides technical support to users, installs and operates computer equipment, produces computer-generated reports and monitors the operation and use of computer systems and networks. 

Long Description

View Full Job Description

You Will:
  • Respond to user questions and resolve hardware/software problems on the Waterloo Regional Police Service (WRPS) and Police Regionalized Information Data Entry (PRIDE) personal computers.
  • Provide support for users, including smart card and active directory work (i.e., password resets).
  • Complete build installs for new/existing laptops/desktops, load computer program software from networked and physical sources.
  • Test new equipment, install upgrades to software and hardware, and maintain and configure user systems, as required.
     
You Have:
  • Successfully completed a one-year community college diploma in Computer Systems Technology or a related field. Attainment of an A+ Certification is preferred.
  • Two (2) years' of previous related experience in the setup, maintenance, and troubleshooting of computer equipment is required. 
  • A valid Class "G" Ontario Driver's License with no more than six demerit points required to travel within and outside the region.
  • A high level of judgement, problem solving, analytical and technical skills, including an ability to analyze, diagnose and resolve member's hardware or software problems.
  • Excellent communication and customer service skills required to obtain necessary information and provide suggestions to users as required.
You Are:
  • Able to reference relevant procedures and follow clear instructions to consistently perform IT related job troubleshooting tasks.
  • Able to respond to Service Desk calls for assistance in a timely manner, while monitoring CAD, RMS, e-mail and other systems as required.
  • Able to write and update user manuals and technical reports and produce computer-generated reports as requested.
  • Able to remain current on new hardware and software technologies.
     

Why join WRPS? 

  • Dynamic, team-focused environment supporting the community
  • Employee Assistance Program (EAP) for fitness and wellness
  • June 2026 Hourly Rate:  $38.31 hourly (by July 2026 $39.25/ hourly)

If you're interested in this position, please apply online by Sunday, June 7th, at 11:59 pm.

Please ensure you provide all supporting information from current and past employment (if applicable) to specify how you meet the requirements for this position in your online profile. You will be assessed based on the information provided in your application.

If you require accommodation in completing the application process, or with any portion of the application process or interview, please email the WRPS at HumanResources@wrps.on.ca.

Diversity through inclusion - we are an Equal Opportunity Employer.

Use of Artificial Intelligence in the Hiring Process:

Waterloo Regional Police Services may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.

We thank all applicants; however, only those selected to move forward will be contacted.  

 

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