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Service Desk Dispatcher Jobs (NOW HIRING)

STI

Help Desk Analyst :: Dauphin County

Dauphin, PA · On-site

$18.25 - $25/hr

The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ... dispatching and tracking the work of appropriate Service Providers. • Research and update, as ...

Kidwell

Support Desk Engineer

Lincoln, NE · On-site

The IT Service Desk Support Specialist is responsible for incident management and front-line ... scheduling and dispatch of technicians and engineers * Assist in diagnosing technical Tier 1 ...

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Service Desk Dispatcher information

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How much do service desk dispatcher jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Dispatcher vs Help Desk Technician?

AspectService Desk DispatcherHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentCall centers, IT support centers, remoteHelp desks, IT departments, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsCorporate IT, tech support companies, government agencies
Primary ResponsibilitiesRouting tickets, dispatching technicians, managing support queuesDiagnosing issues, providing technical support, resolving user problems

While both roles support IT service delivery, a Service Desk Dispatcher primarily manages ticket routing and dispatches technicians, focusing on coordination. In contrast, a Help Desk Technician directly troubleshoots and resolves user issues. Understanding these differences helps in choosing the right career path or job search focus.

How does a service desk dispatcher typically coordinate with technical support teams to resolve user issues efficiently?

A Service Desk Dispatcher acts as the central point of contact for incoming service requests, assessing the urgency and assigning tasks to the appropriate technical support personnel based on their expertise and current workload. Dispatchers often communicate closely with technicians to track progress and ensure timely resolution of issues. They also update users on the status of their requests, helping to manage expectations and provide a seamless support experience. This role requires strong organizational and communication skills, as well as the ability to prioritize tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service desk dispatcher?

To thrive as a Service Desk Dispatcher, you need strong organizational skills, knowledge of IT service management principles, and typically a high school diploma or relevant experience in help desk environments. Familiarity with ticketing systems like ServiceNow or Zendesk and a basic understanding of remote support tools are important for daily operations. Exceptional communication, multitasking, and problem-solving skills help you prioritize requests and coordinate with technicians effectively. These competencies ensure efficient resolution of service issues and high customer satisfaction in fast-paced IT environments.

What is a service desk dispatcher?

Service Desk Dispatchers are professionals responsible for managing and assigning incoming service requests or technical issues to the appropriate IT support staff. They act as the first point of contact for users seeking technical assistance, ensuring that tickets are prioritized and routed efficiently. Their role helps maintain smooth operations within IT support teams by tracking, coordinating, and following up on service requests to ensure timely resolution.

What cities are hiring for Service Desk Dispatcher jobs?

Cities with the most Service Desk Dispatcher job openings:

What states have the most Service Desk Dispatcher jobs?

States with the most job openings for Service Desk Dispatcher jobs include:

What job categories do people searching Service Desk Dispatcher jobs look for?

The top searched job categories for Service Desk Dispatcher jobs are:

Service Desk Dispatcher jobs near you
Infographic showing various Service Desk Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

Service Desk Analyst - Enterprise

GreatAmerica Financial Services Corporation

Cedar Rapids, IA

$20 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

We Are Looking to Add a Key Member to Our Product Technology Group!

Service Desk Analysts are critical to the mission and success of GreatAmerica. This Help Desk role provides front-line IT support for GreatAmerica employees. The focus of our work is resolving user related incidents and service requests, across more than 250 discrete technologies. These include endpoint hardware, virtual desktops, peripherals, productivity applications, line-of-business applications, phone system, audio / video systems, mobile devices, and any other technology used by GreatAmerica employees. Though the job is technical in nature, we place a high value on delivering the GreatAmerica Experience.

As a Service Desk Analyst, you will:

Thoroughly investigate all user related incidents and requests by employing a combination of active listening, responsive inquiry, troubleshooting steps, technical analysis, research, and remediation efforts

  • Work closely with users to understand the impact and urgency of each incident; along with due date and time for service requests
  • Communicate technical information to users in laymen’s terms
  • Adhere to the established parameters for ticket documentation and escalation
  • Interact with, and support, users through a combination of remote control tools, phone calls, email, service management platform, and desk-side support
  • Resolve incidents with known solutions, as documented in the knowledge base
  • Regularly communicate with users about the status of their incidents
  • Fulfill service requests as documented in the knowledge base.
  • Perform the following duties, on behalf of the Infrastructure team:
    • Install, upgrade, and repair endpoint equipment and productivity applications. Including equipment used in both daily operations and business continuity capabilities
    • Execute physical / desk moves of endpoint equipment
    • Dispose of surplus hardware securely
  • Perform the following duties, on behalf of the Information Security team:
    • Investigate legitimacy of suspicious emails, including attachments and links
    • Investigate legitimacy of suspicious websites.
    • Respond to, and appropriately treat, potential malware threats on endpoints
  • Perform the following duties, on behalf of the Applications team:
    • Install, upgrade, and repair line-of-business applications on endpoints
  • Perform the following duties, on behalf of the Tech Operations team:
    • Investigate alerts submitted to the ticketing system, determine if action is required, and assign the work to the appropriate IT work group
  • Educate users on the basic use of endpoint hardware and productivity applications.
  • Record time entries associated with all work
  • Provide on-call, afterhours support to GreatAmerica user community, on a rotating basis.
  • Perform dispatch duties for the Help Desk team, on a rotating basis
  • Maintain the cleanliness and organization of the IT work / storage areas
  • Effectively communicate with teammates to ensure the Help Desk has adequate coverage to support the GreatAmerica user community
  • Continually invest in your own technical education in order to keep relevant skills and knowledge current
  • Other duties as assigned
  • Above all else, strive to deliver the GreatAmerica Experience with every interaction

To be successful in this role you will need:

  • Working technical knowledge of Microsoft Windows, Mac OS, and Active Directory
  • Hands-on experience troubleshooting endpoint hardware
  • Experience supporting productivity applications such as Microsoft Word, Excel, and Outlook
  • Experience supporting line-of-business applications
  • Ability to operate tools needed to repair and upgrade endpoint hardware and peripherals
  • Ability to read, understand, and accurately follow technical manuals and procedural documentation       

Education

  • High school diploma, or equivalent, is required
  • Associate Degree in Computer Information Systems or related IT discipline is preferred

Experience

  • 1 – 2 years relevant IT experience preferred

GreatAmerica Help Desk Hours of Operation

  • Standard Hours:  7:00 am – 5:00 pm
  • Last business day of the month:  7:00 am – 7:00 pm
    • Collectively, the Help Desk staff is accountable to provide coverage during these windows each business day

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

Financial Benefits

  • Competitive Compensation
  • Monthly Bonuses for Eligible Employees
  • 401(k) and Company Match
  • Annual Profit Sharing
  • Paid Time Off

Health, Wellbeing, and Family Planning Benefits

  • Paid Vacation - starting at 80 hours annually for employees in their first year of service.
  • Paid Sick Days - Ten (10) per year with a conversation option for unused time.
  • Ten (10) Paid Holidays per year
  • Gym Reimbursement
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term and Long Term Disability
  • Company Paid Life Insurance
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Employee Assistance Program
  • Parental Leave

Education and Career Planning Benefits

  • Tuition Assistance
  • Networking Opportunities
  • Leadership Development Opportunities

Perks

  • Paid Parking
  • Service Awards
  • Hybrid work arrangements
  • Business casual environment
  • A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

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