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Service Desk Dispatcher Jobs in Michigan (NOW HIRING)

Aunalytics

Service Desk Technician

Grand Rapids, MI · On-site

When dispatching, the goal is to attain maximum utilization of internal and field technical resources through daily dispatch of service requests. * Improve client service, perception, and ...

Bloomfield Township

Dispatcher

Bloomfield Hills, MI · On-site

Dispatchers are required to maintain records, files, and information for prompt dissemination to ... Provides professional customer service to citizens at the front desk. Performs other duties as ...

Pacesemi

Transportation Dispatcher

Southfield, MI · On-site

Reports customer service or safety incidents to the Transportation Manager as reported by the ... Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift up to 15 ...

Pacesemi

Transportation Dispatcher

Southfield, MI · On-site

Reports customer service or safety incidents to the Transportation Manager as reported by the ... Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift up to 15 ...

URS Group

Dispatcher - Carrier Specialist

Plymouth, MI · On-site

It is also a service seat. When a vehicle is running behind, sitting too long, or off plan, the ... Log every carrier decline with a reason -- this feeds the analytics rate desk and the carrier ...

Enviri Corporation

Dispatcher

Detroit, MI · On-site

Dispatches vehicles on a pre-set route for each CSR on a daily basis in the interest of efficient ... Periods of sitting at a desk and working on a computer * Talking - constantly expressing or ...

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Service Desk Dispatcher information

See Michigan salary details

$11

$18

$26

How much do service desk dispatcher jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk dispatcher in Michigan is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.72 per hour, depending on experience, location, and employer.

What is a service desk dispatcher?

Service Desk Dispatchers are professionals responsible for managing and assigning incoming service requests or technical issues to the appropriate IT support staff. They act as the first point of contact for users seeking technical assistance, ensuring that tickets are prioritized and routed efficiently. Their role helps maintain smooth operations within IT support teams by tracking, coordinating, and following up on service requests to ensure timely resolution.

What are the key skills and qualifications needed to thrive as a service desk dispatcher?

To thrive as a Service Desk Dispatcher, you need strong organizational skills, knowledge of IT service management principles, and typically a high school diploma or relevant experience in help desk environments. Familiarity with ticketing systems like ServiceNow or Zendesk and a basic understanding of remote support tools are important for daily operations. Exceptional communication, multitasking, and problem-solving skills help you prioritize requests and coordinate with technicians effectively. These competencies ensure efficient resolution of service issues and high customer satisfaction in fast-paced IT environments.

How does a service desk dispatcher typically coordinate with technical support teams to resolve user issues efficiently?

A Service Desk Dispatcher acts as the central point of contact for incoming service requests, assessing the urgency and assigning tasks to the appropriate technical support personnel based on their expertise and current workload. Dispatchers often communicate closely with technicians to track progress and ensure timely resolution of issues. They also update users on the status of their requests, helping to manage expectations and provide a seamless support experience. This role requires strong organizational and communication skills, as well as the ability to prioritize tasks in a fast-paced environment.

What is the difference between Service Desk Dispatcher vs Help Desk Technician?

AspectService Desk DispatcherHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentCall centers, IT support centers, remoteHelp desks, IT departments, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsCorporate IT, tech support companies, government agencies
Primary ResponsibilitiesRouting tickets, dispatching technicians, managing support queuesDiagnosing issues, providing technical support, resolving user problems

While both roles support IT service delivery, a Service Desk Dispatcher primarily manages ticket routing and dispatches technicians, focusing on coordination. In contrast, a Help Desk Technician directly troubleshoots and resolves user issues. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Service Desk Dispatcher jobs in Michigan?

For Service Desk Dispatcher jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Desk Dispatcher jobs in Michigan look for?

The top searched job categories for Service Desk Dispatcher jobs in Michigan are:

What cities in Michigan are hiring for Service Desk Dispatcher jobs?

Cities in Michigan with the most Service Desk Dispatcher job openings:

Service Desk Dispatcher jobs near you
Infographic showing various Service Desk Dispatcher job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,517 per year, or $18.5 per hour.

Service Desk Technician

Graham Allen Partners

Grand Rapids, MI • On-site

Full-time

Posted 7 days ago

Key responsibilities

  • Handle first level support of service requests related to technology including workstations, servers, printers, networks, and vendor-specific hardware and software.

  • Assess, document, and resolve client issues or escalate them to Level 2 support according to SLA guidelines.

  • Coordinate and schedule IT support resources, monitor service request progress, and communicate with clients regarding incident status and outages.

Job description

Position Overview:
This position is responsible for handling first level support of service requests that relates to all technology including workstations, servers, printers, networks and vendor specific hardware and software.
Essential Duties and Responsibilities:
  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
    • Issue or manage ticket as Level 1 is limited to properly assess and document client issues the SLA guidelines and resolve o escalate to a Level 2 resource
    • Support of disaster recovery solutions
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Ability to work in a team and communicate effectively
  • System documentation maintenance and review in ConnectWise
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Act as the single point of contact to the client for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service ticketed requests as they arrive through all intakes including direct client input
  • Schedule internal and field technical resources on the ConnectWise dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests

Additional Duties:
  • When dispatching, the goal is to attain maximum utilization of internal and field technical resources through daily dispatch of service requests.
  • Improve client service, perception, and satisfaction with fast turnaround of client requests
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of IT Support resources and successful completion of service requests to the Supervisor
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service tickets or projects into ConnectWise
  • Document internal processes and procedures related to duties and responsibilities
  • Any and all other duties qualified to be performed as may be assigned by supervision

Requirements:
  • Preferred professional certifications Comptia A+ or Microsoft Certified Professional (MCP).
  • High School Diploma or equivalent with proficient and accurate typing skills
  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
  • Self- motivated and ability to multi-task and work in a fast-moving environment
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
Skills & Requirements Qualifications

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