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Service Desk Dispatcher Jobs (NOW HIRING)

Summit 7 Systems

Service Desk Dispatcher

AL · On-site +1

$35K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Desk Dispatcher Position Type: Full-Time / Exempt Clearance: None Location: Shift 1: Huntsville, AL / Remote Shift 2: Huntsville, AL Shift 3: Huntsville, AL Salary*: $35,000 - $45,000

Summit 7 Systems

Service Desk Dispatcher

Huntsville, AL · Remote

$35K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

An IT service desk dispatcher is the operational hub of a support team. They triage incoming requests, assign tickets to technicians based on technical skill and availability, track ticket statuses ...

New

Dexterra

Service/Helpdesk Dispatcher

Artesia, NM · On-site

$17.50 - $23.25/hr

Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information ...

Dexterra

Service/Helpdesk Dispatcher

Artesia, NM · On-site

$17.50 - $23.25/hr

Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information ...

TeamLogic IT, N. Milwaukee, WI

Dispatcher

Germantown, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overview The Service Desk Dispatcher plays a crucial role in ensuring that client service requests are handled efficiently and effectively. As the first point of contact for incoming support tickets ...

Acumen Technology

Service Desk Technician

Nashville, TN

  • Medical

  • Dental

  • Vision

Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. Escalate service requests appropriately. Responsible for ...

Acumen Technology

Service Desk Technician

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

... Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. • Escalate service requests appropriately. • Responsible for entering all ...

TeamLogic IT

Dispatcher

Germantown, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overview The Service Desk Dispatcher plays a crucial role in ensuring that client service requests are handled efficiently and effectively. As the first point of contact for incoming support tickets ...

Palmetto Technology Group

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling ...

Courser

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing * Accurately track time, tasks, and expenses within ticketing platform * Contribute to internal knowledge base and ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing * Accurately track time, tasks, and expenses within ticketing platform * Contribute to internal knowledge base and ...

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing * Accurately track time, tasks, and expenses within ticketing platform * Contribute to internal knowledge base and ...

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Service Desk Dispatcher information

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How much do service desk dispatcher jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Dispatcher vs Help Desk Technician?

AspectService Desk DispatcherHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentCall centers, IT support centers, remoteHelp desks, IT departments, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsCorporate IT, tech support companies, government agencies
Primary ResponsibilitiesRouting tickets, dispatching technicians, managing support queuesDiagnosing issues, providing technical support, resolving user problems

While both roles support IT service delivery, a Service Desk Dispatcher primarily manages ticket routing and dispatches technicians, focusing on coordination. In contrast, a Help Desk Technician directly troubleshoots and resolves user issues. Understanding these differences helps in choosing the right career path or job search focus.

How does a service desk dispatcher typically coordinate with technical support teams to resolve user issues efficiently?

A Service Desk Dispatcher acts as the central point of contact for incoming service requests, assessing the urgency and assigning tasks to the appropriate technical support personnel based on their expertise and current workload. Dispatchers often communicate closely with technicians to track progress and ensure timely resolution of issues. They also update users on the status of their requests, helping to manage expectations and provide a seamless support experience. This role requires strong organizational and communication skills, as well as the ability to prioritize tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service desk dispatcher?

To thrive as a Service Desk Dispatcher, you need strong organizational skills, knowledge of IT service management principles, and typically a high school diploma or relevant experience in help desk environments. Familiarity with ticketing systems like ServiceNow or Zendesk and a basic understanding of remote support tools are important for daily operations. Exceptional communication, multitasking, and problem-solving skills help you prioritize requests and coordinate with technicians effectively. These competencies ensure efficient resolution of service issues and high customer satisfaction in fast-paced IT environments.

What is a service desk dispatcher?

Service Desk Dispatchers are professionals responsible for managing and assigning incoming service requests or technical issues to the appropriate IT support staff. They act as the first point of contact for users seeking technical assistance, ensuring that tickets are prioritized and routed efficiently. Their role helps maintain smooth operations within IT support teams by tracking, coordinating, and following up on service requests to ensure timely resolution.

What cities are hiring for Service Desk Dispatcher jobs?

Cities with the most Service Desk Dispatcher job openings:

What states have the most Service Desk Dispatcher jobs?

States with the most job openings for Service Desk Dispatcher jobs include:

What job categories do people searching Service Desk Dispatcher jobs look for?

The top searched job categories for Service Desk Dispatcher jobs are:

Service Desk Dispatcher jobs near you
Infographic showing various Service Desk Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

Service Desk Dispatcher

Summit 7 Systems

AL • On-site, Remote

$35K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Position Title:
Service Desk Dispatcher
Position Type:
Full-Time / Exempt
Clearance:
None
Location:
Shift 1: Huntsville, AL / Remote
Shift 2: Huntsville, AL
Shift 3: Huntsville, AL
Salary*:
$35,000 - $45,000
*Dependent upon qualifications
  • Excellent health/dental benefits from BCBS of Alabama (accepted nationwide through the PPO network)
  • See into the future with our luxurious VSP vision benefits
  • Prepare for the long-haul courtesy of our 401k with company matching
  • Unlimited mobile phone plan
  • 10 days' vacation, 7 days sick time
  • Bonuses and salary increase potential via our certifications plan

Summit 7 is a people incubator. Summit 7 employees regularly speak at conferences, and architect environments for Inc. 5000 or top Defense and Aerospace companies. They also write industry leading books. Summit 7 has a history of employing some of the leading Microsoft experts in knowledge management and security. Continuing this practice, the team is comprised today of rock star administrators, developers, and architects that are the guiding voices amongst tech forums and in the boardrooms of our clients. Additionally, Summit 7 is in the serious business of protecting the US defense industrial base from cyber threats and helping them meet challenging security and regulatory compliance challenges.
An IT service desk dispatcher is the operational hub of a support team. They triage incoming requests, assign tickets to technicians based on technical skill and availability, track ticket statuses, and escalate high-priority issues to ensure fast resolution times and accurate billing.
Key Responsibilities:
  • Single Point of Contact: Acting as the liaison between the customer, end-users, and technical staff.
  • Resource Matching: Prioritizing tickets and assigning them to Tier 1, Tier 2, or other resources appropriately.
  • SLA & Queue Management: Monitoring queues to prevent tickets from aging and making sure Service Level Agreements are met.
  • Billing Readiness: Checking and approving completed tickets for payroll and client invoicing.

Essential Functions:
  • Knowledge of Service Level Agreements and Ticket priorities.
  • Basic understanding of potential client issues
  • Must understand different Service Types and assign accordingly.
  • Able to manage many incoming phone calls and emails in a fast-paced environment.
  • Able to communicate effectively with all departments.
  • Engage with the Service Desk Leads regarding all High-Priority incidents.
  • Able to follow procedures, guidelines, and policies outlined in Knowledge Base.
  • Able to create documentation for procedures, guidelines, and policies in Knowledge Base.
  • Assist with User Audits and other duties as described.
  • Consistently documenting changes and updates to client information as required
  • Communication with clients as required; acknowledgment of ticket receipt, keeping them informed of incident progress

Additional responsibilities and skills include, but are not limited to:
  • Proven communication skills and customer support experience or experience as a Dispatcher
  • Strong phone contact handling skills and active listening
  • Attention to detail and the ability to multitask.
  • Resolute dedication to unparalleled customer service.
  • Fast turnaround of client requests.
  • Ability to work in a team and communicate effectively.
  • Ensure requests are routed to the proper resource to be resolved quickly and efficiently
  • Escalate service requests appropriately
  • Responsible for entering all time and expenses as they occur
  • Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
  • Enhancing customer relations
  • Demonstrate professional attitude with clients over the phone, on-site, and through emails to resolve all client requests/questions
  • Other duties as assigned

Requirements:
  • High School Diploma or Equivalent
  • Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
  • Use of Windows 10/11 and Microsoft Office applications
  • Proven customer service skills
  • Ability to work independently and a strong desire for personal and professional development
  • S. citizen with the ability to pass an extensive background check

Optional/Desired:
  • Experience using ServiceNow, Kaseya, or other ITSM/ITAM Tools
  • CompTIA Security+ Certification
  • ITIL v4

Work Conditions
Work may be performed in an office environment or remote from home. Must be able to remain in a stationary position for extended periods of time. The person in this position may need to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and may operate other office productivity machinery, such as a copy machine or printer. May occasionally need to position self to maintain computers, including under the desks and in the server closet. The person in this position frequently communicates with employees and clients via telephone, chat, and email. Must be able to exchange accurate information in these solutions.
Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.

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