ZipRecruiter

Log In

1

Service Desk Dispatcher Jobs (NOW HIRING)

CMI Management

Service/Helpdesk Dispatcher

Artesia, NM · On-site

$17.50 - $23.25/hr

Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information ...

Dexterra

Service/Helpdesk Dispatcher

Artesia, NM · On-site

$17.50 - $23.25/hr

Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information ...

Dexterra

Service/Helpdesk Dispatcher

Artesia, NM · On-site

$17.50 - $23.25/hr

Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information ...

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY · On-site

$41K - $52K/yr

Queue Management: actively manage the service board to ensure all tickets are assigned, processed ... Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role.

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY

$41K - $52K/yr

Queue Management: actively manage the service board to ensure all tickets are assigned, processed ... Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role.

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY

$41K - $52K/yr

Queue Management: actively manage the service board to ensure all tickets are assigned, processed ... Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role.

Acumen Technology

Service Desk Technician

Nashville, TN · On-site

... Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. • Escalate service requests appropriately. • Responsible for entering all ...

CBIZ

Help Desk Dispatcher

Philadelphia, PA · Hybrid

CBZ) is a leading professional services advisor to middle-market businesses nationwide. With ... Open new and dispatch existing tickets to available technicians. * Follow up on previously ...

CBIZ, Inc.

Help Desk Dispatcher

Trevose, PA · On-site

This entails responding to phone calls, emails, and self-service requests in a timely and professional manner. * Open new and dispatch existing tickets to available technicians. * Follow up on ...

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing * Accurately track time, tasks, and expenses within ticketing platform * Contribute to internal knowledge base and ...

IT360, Inc.

Help Desk Technician

Peoria, IL

$36K - $50K/yr

Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing * Accurately track time, tasks, and expenses within ticketing platform * Contribute to internal knowledge base and ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing * Accurately track time, tasks, and expenses within ticketing platform * Contribute to internal knowledge base and ...

next page

Showing results 1-20

People also search for

All JobsService Desk Dispatcher Jobs

Service Desk Dispatcher information

See salary details

$12

$21

$30

How much do service desk dispatcher jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for service desk dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Dispatcher vs Help Desk Technician?

AspectService Desk DispatcherHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentCall centers, IT support centers, remoteHelp desks, IT departments, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsCorporate IT, tech support companies, government agencies
Primary ResponsibilitiesRouting tickets, dispatching technicians, managing support queuesDiagnosing issues, providing technical support, resolving user problems

While both roles support IT service delivery, a Service Desk Dispatcher primarily manages ticket routing and dispatches technicians, focusing on coordination. In contrast, a Help Desk Technician directly troubleshoots and resolves user issues. Understanding these differences helps in choosing the right career path or job search focus.

How does a Service Desk Dispatcher typically coordinate with technical support teams to resolve user issues efficiently?

A Service Desk Dispatcher acts as the central point of contact for incoming service requests, assessing the urgency and assigning tasks to the appropriate technical support personnel based on their expertise and current workload. Dispatchers often communicate closely with technicians to track progress and ensure timely resolution of issues. They also update users on the status of their requests, helping to manage expectations and provide a seamless support experience. This role requires strong organizational and communication skills, as well as the ability to prioritize tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Service Desk Dispatcher, and why are they important?

To thrive as a Service Desk Dispatcher, you need strong organizational skills, knowledge of IT service management principles, and typically a high school diploma or relevant experience in help desk environments. Familiarity with ticketing systems like ServiceNow or Zendesk and a basic understanding of remote support tools are important for daily operations. Exceptional communication, multitasking, and problem-solving skills help you prioritize requests and coordinate with technicians effectively. These competencies ensure efficient resolution of service issues and high customer satisfaction in fast-paced IT environments.

What are Service Desk Dispatchers?

Service Desk Dispatchers are professionals responsible for managing and assigning incoming service requests or technical issues to the appropriate IT support staff. They act as the first point of contact for users seeking technical assistance, ensuring that tickets are prioritized and routed efficiently. Their role helps maintain smooth operations within IT support teams by tracking, coordinating, and following up on service requests to ensure timely resolution.
What cities are hiring for Service Desk Dispatcher jobs? Cities with the most Service Desk Dispatcher job openings:
What states have the most Service Desk Dispatcher jobs? States with the most job openings for Service Desk Dispatcher jobs include:
What job categories do people searching Service Desk Dispatcher jobs look for? The top searched job categories for Service Desk Dispatcher jobs are:
Service Desk Dispatcher jobs near you
Infographic showing various Service Desk Dispatcher job openings in the United States as of June 2026, with employment types broken down into 69% Full Time, 8% Part Time, and 23% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.
Service/Helpdesk Dispatcher

Service/Helpdesk Dispatcher

CMI Management

Artesia, NM • On-site

$17.50 - $23.25/hr

Full-time

Posted 24 days ago

Job description

Company Description

CMI is now a part of the Dexterra Group!
CMI Management LLC is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena.  Please visit www.cmimgmt.com to learn more about our company!

Job Description

The Service/Helpdesk Dispatcher (Work Control Service Desk Dispatcher) will provide excellent customer service while providing service desk dispatch administrative support services for CMI’s client in Artesia, NM.

Key Job Functions

  • Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systems
  • Assign a work order number to each service request and contact a technician to perform needed work
  • Complete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet management
  • Adopt and incorporate quality control measures into the work
  • Other administrative duties related to Helpdesk and Dispatching as assigned
Qualifications
  • Shall have service desk experience in complex commercial and institutional facilities involving facility operations and maintenance (O&M) and janitorial services
  • Must have experience using computers and software programs
  • Able to demonstrate excellent organizational skills, multitasking capability, strong computer skills, and exceptional verbal communication skills
  • Must be a US citizen or permanent resident alien
  • Must pass background check and be able to pass security clearance
  • Must be highly proficient in both Microsoft Word and Excel
  • Must have the capacity to prepare written documents, consolidate data, and prepare administrative reports and correspondence
  • Must demonstrate ability to function independently as well as a productive member of a team

Additional Information

COMPETENCIES FOR SUCCESS

  • Teamwork
  • Results orientation/operational excellence
  • Holding self and other accountable
  • Operational business thinking

All your information will be kept confidential according to EEO guidelines.

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.