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Service Desk Dispatcher Jobs (NOW HIRING)

Hitech Computers

Service Desk Dispatcher

Ruston, LA · On-site

$15 - $20/hr

They are seeking a Service Desk Dispatcher who will manage service requests, coordinate technical resources, and maintain strong client relationships while ensuring efficient service delivery.

Hitech Computers

Service Desk Dispatcher

Shreveport, LA · On-site

$15 - $20/hr

The Service Desk Dispatcher role involves managing service requests, scheduling service engineers, and maintaining strong client relationships while providing exceptional customer service.

Dexterra

Service/Helpdesk Dispatcher

Artesia, NM · On-site

$17.50 - $23.25/hr

Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information ...

CMI Management

Service/Helpdesk Dispatcher

Artesia, NM · On-site

$17.50 - $23.25/hr

Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information ...

Dexterra

Service/Helpdesk Dispatcher

Artesia, NM · On-site

$17.50 - $23.25/hr

Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information ...

Acumen Technology

Service Desk Technician

Nashville, TN · On-site

... Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. • Escalate service requests appropriately. • Responsible for entering all ...

TeamLogic IT

Dispatcher

Germantown, WI · On-site

$18.75 - $25.25/hr

Overview The Service Desk Dispatcher plays a crucial role in ensuring that client service requests are handled efficiently and effectively. As the first point of contact for incoming support tickets ...

Courser

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling ...

Palmetto Technology Group

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling ...

XFER Communications, Inc.

Be Seen First

Service Desk Technician

Detroit, MI · On-site

$17 - $22/hr

Work with the Service Desk Dispatcher to prioritize and route requests. * Continuously look for ways to improve customer service and client satisfaction. * Enter time and expenses accurately in ...

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Service Desk Dispatcher information

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How much do service desk dispatcher jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for service desk dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What is the highest paid dispatcher?

The highest paid dispatchers are often those working in specialized industries such as aviation, emergency services, or transportation management, with salaries exceeding $70,000 annually. Factors influencing pay include experience, certifications, and the complexity of the dispatching environment.

What is the difference between Service Desk Dispatcher vs Help Desk Technician?

AspectService Desk DispatcherHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentCall centers, IT support centers, remoteHelp desks, IT departments, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsCorporate IT, tech support companies, government agencies
Primary ResponsibilitiesRouting tickets, dispatching technicians, managing support queuesDiagnosing issues, providing technical support, resolving user problems

While both roles support IT service delivery, a Service Desk Dispatcher primarily manages ticket routing and dispatches technicians, focusing on coordination. In contrast, a Help Desk Technician directly troubleshoots and resolves user issues. Understanding these differences helps in choosing the right career path or job search focus.

What is a service desk dispatcher?

A service desk dispatcher is a professional responsible for receiving, prioritizing, and routing IT or technical support requests within an organization. They coordinate communication between end-users and technical teams, often using ticketing systems, and may require good communication skills and knowledge of support tools. The role typically involves ensuring timely resolution of issues and maintaining service quality.

How does a Service Desk Dispatcher typically coordinate with technical support teams to resolve user issues efficiently?

A Service Desk Dispatcher acts as the central point of contact for incoming service requests, assessing the urgency and assigning tasks to the appropriate technical support personnel based on their expertise and current workload. Dispatchers often communicate closely with technicians to track progress and ensure timely resolution of issues. They also update users on the status of their requests, helping to manage expectations and provide a seamless support experience. This role requires strong organizational and communication skills, as well as the ability to prioritize tasks in a fast-paced environment.

Is IT hard to get hired as a dispatcher?

Getting hired as a Service Desk Dispatcher typically requires good communication skills, basic technical knowledge, and the ability to handle customer inquiries efficiently. Relevant certifications or experience in IT support can improve job prospects, but entry-level positions are often available for those with strong interpersonal skills and a willingness to learn. The hiring process may involve interviews and skills assessments to evaluate suitability for the role.

What are the key skills and qualifications needed to thrive as a Service Desk Dispatcher, and why are they important?

To thrive as a Service Desk Dispatcher, you need strong organizational skills, knowledge of IT service management principles, and typically a high school diploma or relevant experience in help desk environments. Familiarity with ticketing systems like ServiceNow or Zendesk and a basic understanding of remote support tools are important for daily operations. Exceptional communication, multitasking, and problem-solving skills help you prioritize requests and coordinate with technicians effectively. These competencies ensure efficient resolution of service issues and high customer satisfaction in fast-paced IT environments.

What does a service dispatcher do?

A service desk dispatcher coordinates and assigns service requests or maintenance tasks to technicians or field staff. They prioritize work orders, communicate with clients and technicians, and use dispatch software to ensure timely service delivery. Strong organizational and communication skills are essential for this role.

What are Service Desk Dispatchers?

Service Desk Dispatchers are professionals responsible for managing and assigning incoming service requests or technical issues to the appropriate IT support staff. They act as the first point of contact for users seeking technical assistance, ensuring that tickets are prioritized and routed efficiently. Their role helps maintain smooth operations within IT support teams by tracking, coordinating, and following up on service requests to ensure timely resolution.
What cities are hiring for Service Desk Dispatcher jobs? Cities with the most Service Desk Dispatcher job openings:
What states have the most Service Desk Dispatcher jobs? States with the most job openings for Service Desk Dispatcher jobs include:
What job categories do people searching Service Desk Dispatcher jobs look for? The top searched job categories for Service Desk Dispatcher jobs are:
Service Desk Dispatcher jobs near you
Infographic showing various Service Desk Dispatcher job openings in the United States as of June 2026, with employment types broken down into 49% Full Time, 13% Part Time, and 38% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.
Service Desk Dispatcher

Service Desk Dispatcher

Hitech Computers

Ruston, LA • On-site

$15 - $20/hr

Full-time

Posted 9 days ago

Job description

Job Summary:
HiTech Computers is a company that has been providing quality PC repair and sales since 1997 in the Ruston area. They are seeking a Service Desk Dispatcher who will manage service requests, coordinate technical resources, and maintain strong client relationships while ensuring efficient service delivery.
Responsibilities:
• Serve as the main point of contact for all service requests from clients.
• Coordinate with various IT support groups to optimize the utilization of resources.
• Manage incoming service requests via email, manual entry, or direct client input.
• Schedule internal and field technical resources using the ConnectWise dispatch portal.
• Monitor resource schedules to ensure timely time entry on service requests.
• Communicate with clients to provide updates on incident progress and notify them of any changes or planned outages.
• Enhance client satisfaction and perception of service.
• Provide quick turnaround on client requests.
• Collaborate effectively within a team and communicate efficiently.
• Improve the productivity and usage of IT support resources.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Track the utilization of IT support resources and successful completion of service requests in reports for the Service Manager.
• Enter all work as service tickets into ConnectWise.
• Welcome clients and visitors to the office.
• Support the hardware intake department.
Qualifications:
Required:
• Basic understanding of computer systems and operating systems.
• Strong interpersonal skills, including effective communication and client care.
• Ability to multitask and adapt quickly to changes.
• Technical awareness to appropriately match resources with technical issues.
• Knowledge of key IT services provided by the organization.
• Familiarity with support tools, techniques, and technology used for IT services.
• Fast and accurate typing skills for entering service request details.
• Self-motivated and able to thrive in a fast-paced environment.
• Prior experience in client service or phone-related roles with knowledge of computer system support terminology.
Company:
We also provides the following services/solutions: - Computer Supply & Accessories - Wi-Fi Solution - High Speed Internet Access (HSIA) - Bandwidth Management / Internet Aggregation - Software-Define Wide Area Network (SD-WAN) - CCTV Services - Data Centre Design & Implementation - Local Area Network Switches Supply & Installation - Property Management System (PMS) - Point of Sale System (POS) - Financial Management - Human Resource / Payroll - ERP System - End-Point Security / Antivirus - Network Firewall Security - Software/Applications Licensing - Server Hardware (Physical/Virtual) - Biometric Time & Attendance System - Computer Repair & Services Founded in 2020, the company is headquartered in Davao, Davao Del Sur, PH, , with a team of 11-50 employees. The company is currently Early Stage.

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