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Service Desk Associate Jobs in Three Rivers, MI (NOW HIRING)

Phenom People

Customer Service Part Time

Kalamazoo, MI · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Phenom People

Customer Service Part Time

Goshen, IN · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Phenom People

Customer Service Part Time

Niles, MI · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Home Depot

Cashier

Portage, MI · On-site

$11 - $15/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Three Rivers, MI · On-site

$10.75 - $14.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Three Rivers, MI

Service Desk Associate information

See Three Rivers, MI salary details

$7

$18

$35

How much do service desk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service desk associate in Three Rivers, MI is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $21.97 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Three Rivers, MI are hiring for Service Desk Associate jobs?

Cities near Three Rivers, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Three Rivers, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,885 per year, or $18.7 per hour.

Part Time Welcome Center Associate

Kalamazoo Gospel Ministries

Kalamazoo, MI • On-site

$15/hr

Part-time

Re-posted 25 days ago

Job description

Thank you for your interest in Kalamazoo Gospel Ministries. We are seeking applicants who are qualified, who really love people and who, by the pattern of their lives, are role models and want to spread the good news (gospel).
Kalamazoo Gospel Ministries is a NICOTINE FREE MINISTRY.
We desire that all applicants feel comfortable in a Christian environment. All Staff members participate in prayer and Bible Study and need to be comfortable with a lifestyle of prayer and worship that is integrated into day-to-day job functions. As a result, the following information is requested as a bona fide occupation qualification.
In your Cover Letter or Resume Please include 3 References, Name, phone, email and Relationship. Please exclude family and close friends. You can include your Pastor.
Shift:
Mix of mid shifts and second shifts
Status:
Part-Time
General Description:
The Kalamazoo Gospel Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and statement of purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord.
Overview/Summary
The Main Entry Desk and Office of Kalamazoo Gospel Ministries is the first area of contact that visitors have upon entering our Ministry. It reflects the professionalism and kindness of KGM but most importantly, reflection of Christ's Love.
The Main Entry Staff receive and greet all who enter and all who phone as well as directs them to the appropriate department they are needing. Each team member performs various administrative duties listed below under the direction the VP of Operations.
There is to be someone at the front desk at all times, unless there is a need to step away briefly.
Essential Functions:
  • As a member of staff, uphold, promote, and encourage, in word and deed, desired organizational culture and values; purposefully seek to establish and maintain a culture that is based on grace and affirms and advances KGM's vision and purpose.
  • Responsible for overseeing all activities during shift at the front desk of main entry.
  • Maintain a peaceful orderly front office.
  • Answer all incoming telephone calls and direct them to proper departments.
  • Receive and announce visitors/volunteers to designated team members.
  • Work closely and communicate well with team members at front desk. Making sure all are following policy and procedures for main entrance.
  • Train and grow front desk team in all aspects of Administration performance.
  • Order needed cleaning supplies for front office and restroom facility on a weekly basis using Maintenance Supply Form. Fill out Purchase Order for office supplies when needed.
  • Maintain a clean and organized Front Office.
  • Assist with Community Service and Volunteers. Scan Community Service/Volunteer workers in and out. Process Mission ID cards.
  • Receives mail from mail carrier and has another team member present while pulling out donations, bundling them, dating top of each bundle and securing in lock box. Remainder mail can be sorted and placed in mailboxes then.
  • Receives monetary donations or new items that are donated at the front entrance window. Directs all other household donations to donation drop-off. Kitchen donations to Food Service Department.
  • Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filing.
  • Maintain all Administration documents.

Knowledge, Skills, and Abilities Required:
  • Highly ethical with the ability to make smart, timely decisions.
  • Ability to construct written correspondence which is both clear and concise.
  • Ability to communicate extremely well both orally and in writing.
  • Ability to maintain a high level of confidentiality and accuracy in preparing and entering information.
  • Ability to handle difficult visitors with firm grace and love. Representing Christ and the Ministry in all interactions.
  • Excellent organization skills.
  • Knowledge of Microsoft Office Suite and telephone protocol. Duties require professional verbal and written communication skills.

Personal Attributes and Values:
  • Have a personal relationship with the Lord Jesus Christ and a desire to serve Him.
  • Be a consistent witness for Jesus Christ
  • Exhibit spiritual maturity as defined by evangelical biblical standards and in accordance with the employee handbook.
  • Have a heart of compassion and caring toward the homeless and hurting and a passion about ministering life transformation in an urban setting.
  • Demonstrates a courteous and Christ-like manner with internal and external partners
  • Highly ethical with the ability to make smart, rapid decisions; demonstrates excellent integrity.
  • Flexible, cooperative spirit
  • Possess and promote a drug, nicotine free lifestyle.

Working Conditions/Physical Factors:
Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%
  • Work will predominately require individual to work in a typical office environment.

Equipment/Tools Used:
  • Computer
  • Phone
  • Fax/Copier
  • Laminator
  • Metered Mail Machine

Education/Experience and/or Certification:
  • High School Diploma or Equivalent
  • Administration Office Experience Needed

The pay range for this role is:
15 - 15 USD per hour (Kalamazoo Gospel Mission)

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