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Service Desk Associate Jobs in Ishpeming, MI (NOW HIRING)

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Service Desk Associate information

See Ishpeming, MI salary details

$8

$20

$38

How much do service desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk associate in Ishpeming, MI is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $24.13 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Ishpeming, MI are hiring for Service Desk Associate jobs?

Cities near Ishpeming, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Ishpeming, MI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,740 per year, or $20.5 per hour.

Part Time As Needed - Patient Registration Customer Service Representative

R1

Marquette, MI • On-site

$16 - $21.10/hr

Part-time

Re-posted yesterday

R1 RCM rating

6.8

Company rating: 6.8 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

136th of 152 rated financial services

Job description

Location: LifePoint Marquette General Hospital

Shift: PRN- part time, work as needed. Open availability required for as needed shifts (day, evening, and overnight availability). Holiday and weekend availability is required. Shifts will range between 8-12 hours. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed.

Ready to start a meaningful career in healthcare - even if you've never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You'll:

  • Help patients navigate the registration process

  • Answer questions with confidence, clarity, and compassion

  • Gather accurate information quickly in a fast-paced environment

  • Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

Why You'll Love This Job

Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring: You'll move between computer screens, phone calls, and inperson interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment: We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

What You'll Do Day-to-Day

  • Work across multiple computer systems to register patients efficiently

  • Answer phones and gather information quickly and accurately

  • Assist patients who may be ill, anxious, or confused

  • Navigate diverse insurance plans and coverage details (with training!)

  • Adapt to interruptions from clinical teams during urgent care situations

  • Build rapport and ease patient concerns in real time

This isn't a sit-back-and-relax desk job-you'll be on your feet, thinking fast, and making a real impact.

Requirements

  • High School Diploma or GED

  • Strong customer service experience

  • Ability to pass background check, drug test, and meet vaccination requirements

Preferred

  • Medical or healthcare experience (but not required!)

Your Healthcare Career Starts Here

If you're a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we'd love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. Apply today!

For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.


Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

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