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Service Desk Associate Jobs in Ishpeming, MI (NOW HIRING)

Phenom People

Customer Service Part Time

Marquette, MI · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

All JobsService Desk Associate JobsService Desk Associate Jobs in Ishpeming, MI

Service Desk Associate information

See Ishpeming, MI salary details

$8

$20

$38

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Ishpeming, MI is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $24.13 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Ishpeming, MI are hiring for Service Desk Associate jobs? Cities near Ishpeming, MI with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Ishpeming, MI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,740 per year, or $20.5 per hour.

Customer Service Part Time

Phenom People

Marquette, MI • On-site

Other

Re-posted 5 days ago

Job description

Retail Sales Associate Opportunity

We are happy you have taken time out of your day to check out this Retail Sales Associate opportunity with Lowe's. Do any of the following statements match your current goals?

o I'm at least 18 years old, and I want to share my whole self in an inclusive work environment

o I want to work for a company who welcomes and appreciates the military community

o I'm retired, but I still want to work part-time or full-time

o I currently have a job and need supplementary income

o I want to build a career with a company that doesn't require a four-year degree

o I'm a stay-at-home parent, ready to return to work

o I need flexibility in my schedule because I have children or other responsibilities

o I'm interested in debt-free education, tuition reimbursement, or certificate programs

o I want to learn a skilled trade and possibly start my own company

o I am bilingual

o I love DIY projects

Whatever your need for employment, we at Lowe's believe we can help you build a better life and career, and we are all-in to help you achieve your goals. We are hiring immediately for this role, so make sure you apply today.

Here's what you will do in this role:

As a Lowe's Retail Sales Associate - Part-Time, you are the key to our customers' positive shopping experiences. You will be the smiling person who greets customers as they enter our doors or shop our aisles. You will engage customers regarding the types of projects they are working on and how you may help. You will guide shoppers to the right products or introduce them to the appropriate sales specialist who can assist. As you learn more about your department and Lowe's, you will understand which products naturally go together. It will be your responsibility to ensure that you share this knowledge with your customers. Here's an example: If a customer is looking for a lamp, do they need a shade? What about light bulbs? See, it's that simple!

Lowe's offers jobs for people who aren't interested in sitting behind a desk for hours. Instead of answering phones, you might be in the store or the garden center, walking, talking to our customers, watering plants, and restocking items. Depending on your department, some lifting (building materials, paint, or maybe mulch) may be required with or without assistance.

What's in It for You?

Beyond the chance to make a difference for customers and teammates, each day will allow you to learn, grow, and celebrate wins together with your Lowe's team. Our associates enjoy the following benefits:

  • A 10% discount on everything at Lowe's
  • Eligible for debt-free education and skilled trade programs
  • Access to comprehensive physical, mental, and financial benefits *
  • Opportunity to earn quarterly bonuses
  • Flexible schedules to fit your lifestyle
  • Career growth-over 50% of our leaders started as hourly associates

Your Day at Lowe's

  • Deliver excellent customer service
  • Help customers find products and provide recommendations
  • Help load customer merchandise
  • Restock merchandise

Requirements

  • Be able to lift up to 25lbs. unassisted, or over 25lbs assisted.
  • Possess 6 months experience operating common retail technology, smartphones, tablets, or computers.
  • For individuals with disabilities who would like to request an accommodation, email HRServiceCenter@lowes.com.

Bilingual applicants are encouraged to apply.

  • Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what's available to you, visit MyLowesBenefits.com.

Lowe's adheres to CDC cleanliness and social distancing guidelines. Learn more at: lowes.com/l/safe.html

Bilingual, Military, and Veteran applicants are encouraged to apply.

Apply