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Service Desk Associate Jobs in Parma, MI (NOW HIRING)

Concord Hospitality

Front Desk Reception

Lansing, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best ... Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We ...

Concord Hospitality

Front Desk Agent

Lansing, MI · On-site

$16 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Description Front Desk & Guest Care Associate Pay Range: $16-$17.50/hour Do you love connecting ... What You'll Do As a Front Desk or Guest Services Clerk, you'll be the face of the hotel, ensuring ...

Phenom People

Customer Service Part Time

Lansing, MI · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Amerhart, Ltd

Retail Channel Sales Assoc

Jackson, MI

$14 - $16.25/hr

Calling on Pro Desk at retail locations on a consistent basis * Call on key customer Outside Sale ... Minimum 2 Years Sales and or Customer Service Experience * Preferred Basic Building Materials or ...

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Service Desk Associate information

See Parma, MI salary details

$7

$17

$32

How much do service desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service desk associate in Parma, MI is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $20.67 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Parma, MI are hiring for Service Desk Associate jobs?

Cities near Parma, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Parma, MI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,586 per year, or $17.6 per hour.

Customer Service Representative - Charlotte Area

The Pivot Group

Charlotte, MI • On-site

$41K - $61K/yr

Other

Re-posted 29 days ago

Job description

Customer Service Representative - Charlotte Area

Customer Service Representative | Charlotte, MI

Salary Range: $41,000 - $61,000 depending on experience

Are you a seasoned professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Charlotte seeking Customer Service Representatives to lead and enhance their operations.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the Charlotte region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

  • Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Collaborate with production and logistics teams to provide customers with accurate lead times and shipping information.
  • Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
  • Maintain detailed records of customer interactions, transactions, and resolutions.
  • Provide technical assistance and product information to customers as needed.

Recommended Qualifications

  • High school diploma or equivalent; associate's degree preferred
  • 2+ years of customer service experience, preferably in a manufacturing or industrial setting
  • Excellent communication skills, both written and verbal, with the ability to explain technical information clearly
  • Proficiency in using CRM software and Microsoft Office Suite
  • Ability to understand and interpret customer needs related to manufacturing products and services

Bonus Qualifications

  • Experience with ERP systems (e.g., SAP, Oracle)
  • Familiarity with manufacturing processes or product lifecycle management (PLM)
  • Ability to read and interpret technical documents or blueprints
  • Background in quality control or assurance in a manufacturing setting

Job Titles That Should Apply

Customer Service Representative, Client Support Specialist, Customer Care Associate, Technical Support Representative, Help Desk Agent, Customer Service Agent, Customer Support Representative, Client Services Representative, Customer Relations Specialist, Service Desk Agent

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Salary Package: $ 41,000.00 - 61,000.00 (US Dollar)

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