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Service Desk Associate Jobs in Parma, MI (NOW HIRING)

McLaren

Patient Access Representative - Vascular

Lansing, MI · On-site

$17.50 - $22.25/hr

Receptionist, secretary, office, clerical, front desk Required: • High School Diploma or GED • ... Medical Billing or Customer Service work experience • Proven skills in Microsoft Office ...

Sky Zone LLC

Crew Member

Lansing, MI

$14/hr

... service, safety management, effective communication, and more! If you enjoy a fun and dynamic ... Cafe Associate * Party Host * Front Desk Membership Sales An application is required to be ...

Sky Zone LLC

Crew Member

Lansing, MI · On-site

$14/hr

... service, safety management, effective communication, and more! If you enjoy a fun and dynamic ... Café Associate * Party Host * Front Desk Membership Sales An application is required to be ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Parma, MI

Service Desk Associate information

See Parma, MI salary details

$7

$17

$32

How much do service desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk associate in Parma, MI is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $20.67 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Parma, MI are hiring for Service Desk Associate jobs?

Cities near Parma, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Parma, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,586 per year, or $17.6 per hour.

Patient Access Representative - Internal Medicine

McLaren Greater Lansing

Lansing, MI • On-site

$17.50 - $22.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

McLaren Health Care rating

6.7

Company rating: 6.7 out of 10

Based on 221 frontline employees who took The Breakroom Quiz

534th of 898 rated healthcare providers

Job description

Position Summary:

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management.  Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Keywords: Receptionist, secretary, office, clerical, front desk

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Required Qualifications:

  • High School Diploma or GED

  • Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience

  • Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred Qualifications:

  • Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted

  • Certification in medical billing, coding, or equivalent job specific certification

  • Working knowledge of CPT, HCPCS, and ICD-10

  • One-year experience in Revenue Cycle

Additional Information
  • Schedule: Full-time
  • Requisition ID: 26004458
  • Daily Work Times: 7:00am - 5:30pm
  • Hours Per Pay Period: 80
  • On Call: No
  • Weekends: No

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