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Service Desk Associate Jobs in Rochester, MI (NOW HIRING)

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... Promote and schedule first-time visits to introduce customers to our services * Maintain a clean ...

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... Promote and schedule first-time visits to introduce customers to our services * Maintain a clean ...

The Lash Lounge

Front Desk Associate

Birmingham, MI · On-site

$18/hr

We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud ... We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your ...

The Lash Lounge

Front Desk Associate

Birmingham, MI · On-site

$18/hr

We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud ... We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your ...

EyeSouth Partners

Front Desk Associate (ASC)

Troy, MI · On-site

$13 - $16.75/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

EyeSouth Partners LLC

Front Desk Associate (ASC)

Troy, MI · On-site

$13.25 - $17/hr

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Rochester, MI

Service Desk Associate information

See Rochester, MI salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service desk associate in Rochester, MI is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $21.92 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Rochester, MI?

The most popular types of Service Desk jobs in Rochester, MI are:

What job categories do people searching Service Desk Associate jobs in Rochester, MI look for?

The top searched job categories for Service Desk Associate jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Service Desk Associate jobs?

Cities near Rochester, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,808 per year, or $18.7 per hour.

Front Desk Associate- Part Time

West Bloomfield, MI • On-site

West Bloomfield Picklerage LLC
See more jobs at West Bloomfield Picklerage LLCexternal

$13 - $16.75/hr

Part-time

Re-posted 21 days ago

Job description

Description:

Front Desk Associate - Part Time  

We encourage interested candidates to apply at any time, as we are constantly seeking talented individuals to join our team.

Come join our growing team at PickleRage, West Bloomfield's indoor pickleball center! Pickleball is the fastest growing sport in the country, and we are looking for energetic, organized, and self-motivated individuals to provide exceptional customer service for members and guests. The person(s) in this position operates the front desk and lounge area for shifts during the mornings, evenings, weekends, or holidays. All Front Desk Associates will report directly to the Front Desk Lead.

Job Description and Responsibilities 

  • Greet members/guests, answer phones, and give facility tours  
  • Promote membership programs/events and encourage member/guest sign up  
  • Process and collect payments from members/guests by using the POS system   
  • Oversee court reservations using court reservation system ensuring that members/guests are checked in and occupying assigned courts  
  • Ensure registration and check in/checkout procedures are followed   
  • Assist with the registration and running of programs and special events  
  • Process POS transactions for pro shop and lounge items  
  • Attend to Lounge area patrons, take drink and food orders from members/guests and serve ordered items including wine/beer. 
  • Assist with Pro Shop upkeep, stocking and display  
  • Ensure the facility presents as inviting and clean to all members and guests  
  • Execute opening/closing procedures  
  • Attend all training sessions and regular staff meetings  
  • All other duties as assigned 

Qualifications and Experience Desired 

  • Excellent communication skills. 
  • Dependable, high energy, and team oriented.  
  • Front Desk and/or Customer Service experience 1 year plus  
  • Must have a friendly, outgoing personality and enjoy social interaction. 
  • Ability to accept guidance and supervision  
  • Ability to make quick decisions that best serve facility members and guests.  
  • Ability to learn and use registration software and other related computer functions 
  • Prefer experience regarding cash and credit transactions.  
  • Customer service interaction experience   
  • Willingness to be flexible and available to work occasional evenings and weekends as required for meetings and special events  
  • Current or ability to obtain CPR and First Aid certifications  
  • Must have the ability to pass a background check   
  • Must be 18 years of age or older 

Must have a valid form of ID  

WORK ENVIRONMENT: Includes a typical gym environment, with exposure to excessive noise or adverse environmental issues, including exposure to heat, cold, and inclement weather conditions. Mode of transportation for travel typically will include automobile.

PHYSICAL REQUIREMENTS: Ability to sit and stand for prolonged periods of time. Ability to perform light maintenance work which may require climbing, stooping, squatting, kneeling, reaching above the head and reaching forward. Occasionally climbs ladders. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

EEO Statement: PickleRage is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. PickleRage is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, discipline, termination, layoff, recall, transfer, leaves of absence, compensation, and training. To request reasonable accommodation, contact Human Resources at HR@picklerage.com. 

Requirements: