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Service Desk Manager Jobs in Rochester, MI (NOW HIRING)

Detroit IT

Service Desk Manager

Birmingham, MI

Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources. Job Responsibilities:

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources. Job Responsibilities:

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Manages and triages multiple incoming priorities effectively by understanding customer needs to ...

Comfort Inn of Utica

Front Desk Manager

Utica, MI · On-site

$36K - $38K/yr

  • Medical

  • Dental

  • Retirement

Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Guest Service is our #1 Priority. Preferred Experience/Knowledge: * Previous supervisory ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Job Description: Detroit IT is looking for a Service Desk Coordinator to be the first line of ... Strong interpersonal skills but aggressive in managing expectations. * Motivated and task oriented.

Detroit IT

Service Desk Coordinator

Birmingham, MI

... managed IT services, and consulting that help business' run efficiently. Detroit IT is looking for ... Responsible for service desk time tracking accuracy. * Review and understand ticket requirements ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... managed IT services, and consulting that help business' run efficiently. Detroit IT is looking for ... Responsible for service desk time tracking accuracy. * Review and understand ticket requirements ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is a full service IT consulting and staffing firm recognized for its rapid growth in the IT services sector. They are seeking a Service Desk Analyst for a 12+ month contract position ...

Detroit IT

Service Desk Technician

Troy, MI · On-site

  • Medical

  • Dental

  • Life

  • Retirement

The Service Desk Technicians must have strong organizational skills, great verbal and written ... Experience in managing multiple client accounts and adapting to continuous change will help each ...

Detroit IT

Service Desk Technician

Troy, MI

  • Medical

  • Dental

  • Life

  • Retirement

The Service Desk Technicians must have strong organizational skills, great verbal and written ... Experience in managing multiple client accounts and adapting to continuous change will help each ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Resource will not work on service desk but be assigned to a particular customer team for application support with the below . Assists County users in researching and troubleshooting reported ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is an Information Technology and Services company seeking a Service Desk Analyst. The ... application management. Responsibilities : • Assists County users in researching and ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

This role handles escalated service desk tickets, mentors Level 1 technicians, and supports a wide ... Prior experience in a Managed Service Provider (MSP) environment. This position works in our ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is an Information Technology and Services company, and they are seeking a Service Desk Analyst to assist County users with software application support. The role involves troubleshooting ...

HTC Global Services

Service Desk - IT Healthcare (Nights)

Troy, MI · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk Analyst The Technical Service Desk Analyst provides first and second level support to ... Well-developed organizational, communications and time management skills * A strong business ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Rochester, MI

Service Desk Manager information

See Rochester, MI salary details

$33.6K

$87K

$144.5K

How much do service desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service desk manager in Rochester, MI is $87,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $103,600.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Rochester, MI?

The most popular types of Service Desk jobs in Rochester, MI are:

What are popular job titles related to Service Desk Manager jobs in Rochester, MI?

For Service Desk Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Rochester, MI look for?

The top searched job categories for Service Desk Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Service Desk Manager jobs?

Cities near Rochester, MI with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $87,000 per year, or $41.8 per hour.

Service Desk Manager

Detroit IT

Birmingham, MI

Full-time

Re-posted 5 days ago

Job description

Company Description

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run efficiently.

Job Description

Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources.


Job Responsibilities:

  • Plan, prioritize, and delegate work tasks to ensure proper functioning of the department.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Ensure compliance with key partner's technical certification requirements.
  • Oversee Service Desk metrics, and strive for continuous improvement including first call resolution rate.
    Ensure that all service level agreements are met, and SOP and/or processes are being followed. Handle complex and escalated customer service issues.
  • Review and resolve customer complaints, and evaluate the need for preventative measures.
  • Guarantee the necessary resources and tools are available for quality customer service delivery.
  • Ensure that client systems are configured and managed in a way that meets client needs and industry best practices.
Qualifications


  • Bachelor's Degree in Information Technology or a related field from a recognized university, preferred.
  • Self-Motivated, with a passion for IT and excellent customer service.
  • At least two recognized industry certifications, preferred.
  • Experience of at least four years in a service desk or helpdesk environment and at least 2 in management.
  • Strong verbal and written communication skills.
  • Comfortable with implementing new technologies and automation capabilities that enhance team efforts.
  • Experience in managing a team to accomplish common goals.
  • Experience in gathering insights data from multiple sources and making informed decisions where necessary.
  • Ability to meet deadlines and be held accountable.
  • Organized, thorough, and able to produce detailed documentation as necessary.
Additional Information

Competitive pay package that includes base salary or hourly pay and potential to be included in the company bonus plan. 

A casual and fun work environment.

Ongoing growth and development opportunities including training, on-the-job experiences, and volunteer opportunities.


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