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Service Desk Manager Jobs in Rochester, MI (NOW HIRING)

AG Schwallbach LLC

Be Seen First

Operations Manager - Managed IT Services

Madison Heights, MI · On-site

$100K - $125K/yr

The ideal candidate can work across service, projects, and business operations (procurement, finance, personnel management, etc.) fluidly and is energized by a fast-paced, service desk environment.

ATIA Ltd

Social Media Engineer

Detroit, MI

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Auxiom

Systems Engineer

Rochester, MI · On-site

Serve as the escalation point for complex Service Desk and Managed Services incidents, service requests, and changes involving servers, applications, and SaaS. * Provide hands-on technical support ...

Auxiom LLC

Systems Engineer

Rochester, MI

Serve as the escalation point for complex Service Desk and Managed Services incidents, service requests, and changes involving servers, applications, and SaaS. * Provide hands-on technical support ...

Socket.dev

Systems Engineer

Rochester, MI · On-site

Serve as the escalation point for complex Service Desk and Managed Services incidents, service requests, and changes involving servers, applications, and SaaS. * Provide hands-on technical support ...

ATIA Ltd

Sales Partners

Detroit, MI · On-site

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Kroger

FRONT END/CASHIER

West Bloomfield, MI · On-site

$10.75 - $14.50/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Kroger

FRONT END/CASHIER

Clinton Township, MI · On-site

$10.75 - $14.50/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Kroger

FRONT END/CASHIER

Farmington Hills, MI · On-site

$11.50 - $15.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Kroger

FRONT END/CASHIER

Oak Park, MI · On-site

$10.75 - $14.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Kroger

FRONT END/CASHIER

Clarkston, MI · On-site

$12 - $16.25/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Kroger

FRONT END/CASHIER

Lake Orion, MI · On-site

$10.75 - $14.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Kroger

FRONT END/CASHIER

Clarkston, MI · On-site

$12 - $16.25/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Kroger

FRONT END/CASHIER

Troy, MI · On-site

$11.25 - $15.25/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Kroger

FRONT END/CASHIER

Roseville, MI · On-site

$10.75 - $14.50/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

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Showing results 41-60

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Rochester, MI

Service Desk Manager information

See Rochester, MI salary details

$33.6K

$87K

$144.5K

How much do service desk manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for service desk manager in Rochester, MI is $87,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $103,600.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Rochester, MI?

The most popular types of Service Desk jobs in Rochester, MI are:

What are popular job titles related to Service Desk Manager jobs in Rochester, MI?

For Service Desk Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Rochester, MI look for?

The top searched job categories for Service Desk Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Service Desk Manager jobs?

Cities near Rochester, MI with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $87,000 per year, or $41.8 per hour.

Customer Service Engineer

Southfield, MI • On-site

Worldwide TechServices
IT Services • 1 - 5K employees
Learn more about Worldwide TechServicesexternal

Full-time

Re-posted 28 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.


Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required


Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

What Worldwide TechServices employees say

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