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Service Desk Manager Jobs in Rochester, MI (NOW HIRING)

ATIA Ltd

Social Media Engineer

Detroit, MI · On-site

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

ATIA Ltd

Sales Partners

Detroit, MI · On-site

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Kroger

FRONT END/CASHIER

West Bloomfield, MI · On-site

$10.75 - $14.50/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Kroger

FRONT END/CASHIER

Clarkston, MI · On-site

$12 - $16.25/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

New

Kroger

FRONT END/CASHIER

Troy, MI · On-site

$11 - $15.25/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Kroger

FRONT END/CASHIER

Farmington Hills, MI · On-site

$11.50 - $15.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

PODIATRY SERVICE COMPANY LLC

Front Desk

Livonia, MI

$17/hr

Multitasking and time-management skills, with the ability to prioritize tasks * Computer skills ... Great customer service attitude * High School Diploma or GED Benefits * Medical Insurance * Dental ...

Crescent Services

Front Desk Agent

Bloomfield Hills, MI · On-site

$13.50 - $17.25/hr

Manage Guest requests, inquiries, and complaints promptly and completely * Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service A Front Desk Agent ...

Phinia

Infrastructure Services Lead

Auburn Hills, MI · On-site

... Service Desk, Change Management, and Digital User Experience. The Infrastructure Services Lead will drive platform simplification, operational resilience, automation, proactive service management ...

New

Hampton Inn

Front Desk Agent

Auburn Hills, MI · On-site

$13.50 - $17/hr

Provide information about hotel services, amenities, local attractions, restaurants, and ... Communicate effectively with housekeeping, maintenance, and management regarding guest needs and ...

Hampton Inn

Front Desk Agent

Auburn Hills, MI · On-site

$13.50 - $17/hr

Provide information about hotel services, amenities, local attractions, restaurants, and ... Communicate effectively with housekeeping, maintenance, and management regarding guest needs and ...

Retro Fitness

Front Desk

Rochester, MI · On-site

$10/hr

The Front Desk employee is the face of the club; you are the person a member sees when he or she ... managers. * The ability to multitask. * Customer service oriented. * Punctual, responsible and ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Rochester, MI

Service Desk Manager information

See Rochester, MI salary details

$33.6K

$87K

$144.5K

How much do service desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service desk manager in Rochester, MI is $87,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $103,600.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Rochester, MI?

The most popular types of Service Desk jobs in Rochester, MI are:

What are popular job titles related to Service Desk Manager jobs in Rochester, MI?

For Service Desk Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Rochester, MI look for?

The top searched job categories for Service Desk Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Service Desk Manager jobs?

Cities near Rochester, MI with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $87,000 per year, or $41.8 per hour.

Social Media Engineer

ATIA Ltd

Detroit, MI • On-site

Full-time

Re-posted 24 days ago

Job description

Company Description

ATIA Holding is a group of three companies: ATIA Ltd, ATIA Consulting and USA Inside.

Websites: www.atiaholding.uk, www.usa-inside.com

LinkedIn: 

https://www.linkedin.com/company/atia-holding/

https://www.linkedin.com/company/10855466


ATIA Ltd 

Website: www.atia.ba  

ATIA Ltd is multinational company which has 2 main sectors: 

-First sector: ISO Standards - which includes: 

  • 1. ISO Implementation 
  • 2. ISO Consultation 
  • 3. ISO Certification 

-Second sector: Software Development 

  • 1.Developing applications for all technologies and platforms 
  • 2.Enterprise Resource Planning (ERP), 
  • 3.Customer Relationship Management System (CRM), 
  • 4.Learning Management System (LMS), 
  • 5.Document Management System (DMS), 
  • 6. Service Desk Plus (SDP), 
  • 7.Service Management Systems (SMS), 
  • 8.Business Continuity Management Systems (BCMS), 
  • 9.Information Security Management Systems (ISMS), 


ATIA Consulting 

Website: www.atia-consulting.com.ba 

The areas of operation for ATIA Consulting company are: 

1. Design and implementation of information systems which include Service Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 

2. Certification from the 'Best Management Practises' for IT Service Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 

3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security, including: ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001 

Job Description

We are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and networks users.

The goal is to gradually achieve superior customer engagement and intimacy,

website traffic

and revenue by strategically exploiting all aspects of the social media marketing roadmap.

Qualifications
  • Proven working experience in social media or related field (Minimum 5 years)
  • Excellent knowledge of Facebook, LinkedIn and Twitter
  • Demonstrable social networking experience and social analytics tools knowledge
  • Knowledge of online marketing and good understanding of major marketing channels
  • Positive attitude, detail and customer oriented with good multitasking and organisational ability
  • Fluency in English
  • BS in Communications, Marketing, Business, New Media or Public Relations
Additional Information

All your information will be kept confidential according to EEO guidelines.

For more information, please visit our websites:

www.atiaholding.uk

www.usa-inside.com

www.atia.ba

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