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Service Desk Associate Jobs in Rochester, MI (NOW HIRING)

Erickson

Front Desk Associate - Senior Living

Novi, MI · On-site

$16.50/hr

Join our team as a Front Desk Associate, a crucial role within our community. As the first point of ... well-being services for those who live and work with us. As part of our team, you'll enjoy ...

OHM Advisors

IT Service Desk Technician

Livonia, MI

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

planet fitness

Front Desk

Warren, MI · On-site

$13.73/hr

Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to ...

planet fitness

Front Desk

Waterford, MI · On-site

$13.73/hr

Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to ...

BarFly

Front Desk- HopCat

Auburn Hills, MI · On-site

$13.25 - $17/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

Barfly, Inc.

Front Desk- HopCat

Auburn Hills, MI · On-site

$13.25 - $17/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

BarFly

Front Desk- HopCat

Royal Oak, MI · On-site

$13 - $16.75/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

Barfly, Inc.

Front Desk- HopCat

Clinton Township, MI · On-site

$13.75 - $17.75/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

Barfly, Inc.

Front Desk- HopCat

Royal Oak, MI · On-site

$13.25 - $17/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

BarFly

Front Desk- HopCat

Auburn Hills, MI · On-site

$13.25 - $17/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

BarFly

Front Desk- HopCat

Royal Oak, MI · On-site

$13 - $16.75/hr

Remain present and attentive at the front desk, acknowledging arriving and departing guests ... Previous restaurant or customer-service experience is preferred but not required. * Comfort using ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Rochester, MI

Service Desk Associate information

See Rochester, MI salary details

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How much do service desk associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for service desk associate in Rochester, MI is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $21.92 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Rochester, MI?

The most popular types of Service Desk jobs in Rochester, MI are:

What job categories do people searching Service Desk Associate jobs in Rochester, MI look for?

The top searched job categories for Service Desk Associate jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Service Desk Associate jobs?

Cities near Rochester, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,808 per year, or $18.7 per hour.

Front Desk Associate - Senior Living

Novi, MI • On-site

Erickson Senior Living
Health Care and Social Assistance • 10K+ employees
Learn more about Erickson Senior Livingexternal

$16.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Location:
Fox Run Village by Erickson Senior Living
We are looking for someone Full Time - hours are 1pm to 9pm; the scheduled days for this position are Tuesday/Wednesday/Thursday/Friday/Sunday.
If interested, please apply!
Join our team as a Front Desk Associate, a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.
What we offer:

  • A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
  • Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
  • PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
  • 401k for all team members 18 and over with a company 3% match
  • Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
  • 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
  • Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
  • Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
  • Compensation: commensurate with experience up to $16.50 hourly.
How you will make an impact:
  • Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
  • Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
  • Monitor all emergency pull cords for Independent Living residents
  • Track status of resident involved in a situation, i.e. transported to a hospital, etc.
  • Manage resident's list, alphabetically and by resident apartment
  • Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
  • Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail
What you will need:
  • Receptionist experience required
  • Excellent verbal skills
  • Ability to multi-task

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Fox Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

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