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Service Desk Associate Jobs in Rochester, MI (NOW HIRING)

Kroger

FRONT END/CASHIER

Farmington Hills, MI · On-site

$11.50 - $15.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Kroger

FRONT END/CASHIER

Troy, MI · On-site

$11 - $15.25/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Method Co.

Front Desk Supervisor - Roost Detroit

Detroit, MI · On-site

$16.75 - $21.75/hr

Lead and support front desk associates during daily operations * Provide warm, professional, and efficient service to all guests * Oversee checkins, checkouts, reservations, and guest inquiries ...

Health Fitness

Front Desk Staff (part-time)

Rochester, MI · On-site

$13.75 - $14.50/hr

About the role HealthFitness is looking for part-time Front Desk Attendants to join the team at our ... Previous customer service experience a plus. * Adult CPR/AED certifications from American Heart ...

General Hotels

Front Desk Agent

Clarkston, MI · On-site

$14.25 - $18/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels Corporation

Front Desk Agent

Clarkston, MI · On-site

$14.50 - $18.50/hr

As a Front Desk Agent, you are the first point of contact for guests and are responsible for ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels Corporation

Front Desk Agent

Clarkston, MI · On-site

$14.50 - $18.50/hr

As a Front Desk Agent, you are the first point of contact for guests and are responsible for ... service. We recognize that our associates are the key to our continued success and have a long ...

Kroger

FRONT END/CASHIER

Saint Clair Shores, MI

$10.75 - $14.50/hr

Valuable associate discounts on purchases, including food, travel, technology and so much more ... Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ...

Kroger

FRONT END/CASHIER

Lake Orion, MI · On-site

$10.75 - $14.75/hr

Valuable associate discounts on purchases, including food, travel, technology and so much more ... Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Rochester, MI

Service Desk Associate information

See Rochester, MI salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service desk associate in Rochester, MI is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $21.92 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Rochester, MI?

The most popular types of Service Desk jobs in Rochester, MI are:

What are popular job titles related to Service Desk Associate jobs in Rochester, MI?

For Service Desk Associate jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Rochester, MI look for?

The top searched job categories for Service Desk Associate jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Service Desk Associate jobs?

Cities near Rochester, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,808 per year, or $18.7 per hour.

FRONT END/CASHIER

Kroger

Farmington Hills, MI • On-site

$11.50 - $15.75/hr

Part-time

Posted 22 days ago

Job description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum 

  • High school diploma or general education degree (GED); or combination of relevant education and experience 
  • Six months cashier experience to work at Customer Service Desk 
  • Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco 
  • Ability to pass drug test
  • Ability to work in a fast-paced environment 
  • Ability to work weekends on a regular basis, work any shift and work overtime as needed 
  • Ability to organize/prioritize tasks/projects 
  •  Accuracy/attention to detail 

Desired 

  • Knowledge of company policies, procedures, and organizational structure 
  • Related retail experience 
  • Deliver and encourage other associates to deliver excellent customer service 
  • Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes 
  • Complete file maintenance log for price discrepancies 
  • Maintain cleanliness of checkstand area to housekeeping standards 
  •  Answer telephones 
  •  Comply with all corporate policies 
  • Promote and follow Company initiatives 
  • Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale 
  • Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary 

Store Accounting:

  • Maintain all store accounting functions 
  • Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

  • Open and close desk 
  • Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals 
  • Provide lottery service (except Alaska) and fish and game licenses 
  • Send/receive faxes 
  • Administer lost and found 
  • Run vendor reports 
  • Ability to work cooperatively in high paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

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