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Service Desk Associate Jobs in Three Rivers, MI (NOW HIRING)

MyEyeDr.

Patient Service/Front Desk Coordinator

Portage, MI · On-site

$15.50 - $20.50/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Mishawaka, IN · On-site

$15 - $19.75/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

Staybridge Suites

Front Desk Agent

Kalamazoo, MI · On-site

$13.50 - $17/hr

As a Front Desk & Treat Shop Associate, you'll be the first point of contact for our guests ... If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for ...

KnitWell Group

Part Time Stylist

Portage, MI

OVERVIEW: ROLES & RESPONSIBILITIES Sales Associates are required to: * SERVICE * Support a team ... Execute Store Maintenance checklists (neat, clean and tidy) including Service Desk * Responsible ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

Customer service experience with proven time management skills and ability to multi-task and ... Associates of Computer Science or related field * Autodesk product familiarity * Adobe products

Ross Stores, Inc

Assistant Store Manager

Mishawaka, IN · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

Ross Stores

Assistant Store Manager

Mishawaka, IN · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

Ross

Assistant Store Manager

Mishawaka, IN · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

Wightman is a full-service architectural, civil engineering, and land surveying firm established in ... • Associates of Computer Science or related field • Autodesk product familiarity • Adobe ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

Wightman is a full-service architectural, civil engineering, and land surveying firm established in ... • Associates of Computer Science or related field • Autodesk product familiarity • Adobe ...

Ross Stores

Assistant Store Manager

Mishawaka, IN · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents ...

Ross Stores

Assistant Store Manager

Mishawaka, IN

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and ...

Lozier Corporation

IT Support Specialist

Middlebury, IN · On-site

... desk. • Demonstrate regular attendance and timeliness in reporting to work, meetings, and ... Required : • Associate degree in computer science, information technology, information services ...

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Showing results 21-40

All JobsService Desk Associate JobsService Desk Associate Jobs in Three Rivers, MI

Service Desk Associate information

See Three Rivers, MI salary details

$7

$18

$35

How much do service desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk associate in Three Rivers, MI is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $21.97 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Three Rivers, MI are hiring for Service Desk Associate jobs?

Cities near Three Rivers, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Three Rivers, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,885 per year, or $18.7 per hour.

Patient Service/Front Desk Coordinator

MyEyeDr.

Portage, MI • On-site

$15.50 - $20.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 28 days ago

MyEyeDr. rating

6.3

Company rating: 6.3 out of 10

Based on 212 frontline employees who took The Breakroom Quiz

669th of 888 rated healthcare providers

Job description

Description
About the role
See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts required.
You Will
  • Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
  • Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
  • Assist in appointment confirmations and patient outreach in partnership with Doctor availability
  • Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
  • Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
  • Collaborate with doctor(s) and team members to provide seamless patient experience

About You
  • Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
  • Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
  • Flexible, nimble and agile mindset with the ability to wear multiple hats
  • Friendly, caring, and patient-centric person who thrives in a fast-paced environment
  • Team player who is willing to collaborate to provide the best patient experience
  • Computer Savvy with excellent oral and written communication skills
  • Professional attitude and ability to problem solve and respond to patient service requests

Growth With Us
  • Grow and develop your career through role specific training programs
  • Be offered an opportunity to earn bonuses and commission (role specific)
  • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
  • Participate in our Vision coverage and associate discounts on our products
  • Participate in our 401K with competitive company match
  • Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

What MyEyeDr. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

MyEyeDr. logo

About MyEyeDr.

Sourced by ZipRecruiter

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Vienna, VA, US

Year founded

2001

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